Customer Service Manager

Resume Of

Robert D Rodriguez

**** ********* *****

San Ramon, CA. 94583

209-***-****

*************@*****.***

Innovative and detail oriented manager with 20+ years of experience helping employees and leaders optimize their schedules, maintain professional office appeal and restructuring team contribution to improve overall administrative functions. Proven leader with expertise in maintaining a staff of 10 and coordinating cross-functional teams. Collaborative communicator focused in building cohesive relationships with team members and clients.

EMPLOYMENT

Attorney at Law SBN: 242396

Years Employed (Ex: 2006 – 2016)

MODESTO & WALNUT CREEK, CALIFORNIA

I owned and operating my own law office as a sole practitioner. I represented clients in a variety of legal matters and all aspects of court litigation, including civil litigation, family law, federal court litigation & bankruptcy, and criminal matters. My duties included:

• client intake and interface with clientele,

• consultations and legal advice,

• court appearances;

• negotiations;

• legal research;

• drafting and preparing court pleadings and office memoranda,

• case file review and investigation;

• customer service.

Attorney, Law Office of Peter Rodriguez

Years Employed (Ex: September 2009 – January 2010) MODESTO, CALIFORNIA

I was an associate attorney representing law firm clients in a variety of legal matters. My duties included:

• client intake and interface with clientele,

• consultations and legal advice,

• court appearances;

• negotiations;

• legal research;

• drafting and preparing court pleadings and office memoranda,

• case file review and investigation;

• customer service.

Attorney, Law Office of Mina L. Ramirez

Years Employed (Ex: 2008 – 2009)

MODESTO, CALIFORNIA

I was an associate attorney representing law firm clients in a variety of legal matters. My duties included:

• client intake and interface with clientele,

• consultations and legal advice,

• court appearances;

• negotiations;

• legal research;

• drafting and preparing court pleadings and office memoranda,

• case file review and investigation;

• customer service.

Teacher, San Joaquin County Office of Education

Years Employed (Ex: 2001 – 2005)

STOCKTON, CALIFORNIA

I was a substitute teacher for the school district.

Police Officer, Stockton Unified School District Police

Years Employed (Ex: 2000 – 2001)

STOCKTON, CALIFORNIA

I was a police officer and criminal investigator. My duties included:

• patrol;

• investigations;

• report writing;

• customer service.

Police Officer, University of the Pacific Police

Years Employed (Ex: 1994 – 1999)

STOCKTON, CALIFORNIA

I was a police officer and criminal investigator. I was certified in interview and interrogation techniques; certified as a drug recognition expert; and a certified POST firearms instructor. My duties included:

• patrol:

• investigations;

• report writing;

• court preparation and testimony;

• training;

• customer service.

Licensed General Contractor/ Construction Manager

Years Employed (Ex: 1983 – 1993)

MODESTO, CALIFORNIA

I was a licensed general contractor/ construction manager on residential and commercial building projects. My duties included:

• construction staff management and development;

• personnel duties;

• bidding and contracting;

• quality control and inspections;

• safety compliance;

• customer service.

EDUCATION

Juris Doctor Years Attended (Ex: 2001 - 2005)

LINCOLN LAW SCHOOL SACRAMENTO, CALIFORNIA

Lincoln Law School is California Bar accredited.

Bachelor of Arts Political Science Years Attended (Ex: 1998 - 2001) CALIFORNIA STATE UNIVERSITY STANISLAUS TURLOCK, CALIFORNIA Associate in

Arts Degree Administration of Justice Years Attended (Ex: 1996 - 1998) MODESTO JUNIOR COLLEGE MODESTO, CALIFORNIA

GOAL

To use my experience, training, and education to the fullest benefit of my employer and to my own personal enhancement.

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