Customer Service Sales Representative

AARON SANTOS

***** ***** **** ******, #**** • Glendale, AZ 85308

480-***-**** / **********@*****.***

OBJECTIVE Desire a challenging administrative support/customer service position within the hospitality industry utilizing my extensive experience and skills

SPECIAL SKILLS • Over twenty years of combined work experience in employee management, administrative support, customer service, and bookkeeping roles within the hotel service, law, accounting, and transportation industries

• Areas of expertise include all aspects of administrative and bookkeeping support with an emphasis on reception, document production, reporting, event coordination, journal/general ledger entry, AP/AR

• Broad knowledge of international current events, geography, history, politics, and cultures

• Outstanding leadership skills with the ability to motivate and mentor teams to achieve company goals and objectives

• Interface well with diverse groups including senior managers, staff, and customers

• Strong analytical/problem solving skills with the ability to provide appropriate solutions

• Able to prioritize tasks and meet project deadlines

• Extremely well organized and detail oriented

• Work well both independently and in a team environment

• Fluent in French; familiar with Italian and Spanish

• Proficient user of PCs with Microsoft Office

EXPERIENCE

2016 JETSTREAM GROUND SERVICES, INC., Phoenix, AZ

Air Traffic Control Coordinator, Sky Harbor International Airport

• Managed and scheduled cleaning and security inspection teams contracted with major airlines

• Successfully developed complex late night and graveyard shift schedules for 50-60 employees

• Supervised teams to ensure safety, efficiency and minimal flight delays

• Prepared paperwork documenting arrival/departure times, aircraft types, and services performed to be delivered to FAA and airport officials

Summer 2015 CLUB MED, Punta Cana, Dominican Republic Receptionist, Welcome Desk

• Acted as first point of contact for international guests of large beach resort with 600+ villas

• Assisted guests with concierge requests including dinner reservations, event planning, transportation, leisure and sports bookings

• Translated French to Spanish between tourists, employees and community members

• Coordinated special events such as evening/afternoon entertainment, holiday parties, and sports games as a member of the event team

• Performed security detail at resort events to ensure the safety of guests 2006 – 2015 WILLIAMS LEA, Menlo Park, CA

Office Services Specialist

• Prepared legal documents for contracting law firm specializing in intellectual property cases

• Produced marketing materials for venture capital events

• Coordinated special events for clients including facility management

• Acted as first point of contact for visitors and refer to appropriate staff

• Designated as Safety and Standards Officer to ensure Company meets OSHA standards and office regulations

2004 – 2005 QDA SYSTEMS, INC., Santa Clara, CA (formerly JAMES CAMBRA & CO., INC., San Jose, CA) Administrative Assistant and Bookkeeper

• Provided administrative support for accounting, customer service, sales, marketing, and operations departments at small start-up accounting software firm

• Prepared financial and accounting reports for senior managers

• Attracted new customers through cold calling, prospecting, and followed up with shipments of demonstration software

• Prepared accounting journals and income taxes for several client companies and individuals

• Participated in the creation and incorporation of companies nationwide AARON SANTOS

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2001 – 2003 RADISSON HOTEL, Sunnyvale, CA

Receptionist/Marketing and Sales Representative/Concierge

• Acted as first point of contact for guests of 126 room international hotel

• Performed wide range of services to ensure high level of satisfaction and repeat business

• Provided translation services in French and Italian

• Contacted international corporations to build sales during difficult economic conditions

• Assisted guests with transportation, entertainment recommendations, and reservations

• Monitored hotel security and fire systems to ensure safety of guests 1996 – 2000 SAN JOSE INTERNATIONAL AIRPORT, San Jose, CA Operations Agent/Passenger Service Agent/Translator/Security Agent

• Performed in a variety of service roles for airport operations

• Ensured travelers received courteous and professional service

• Handled flight itineraries and paperwork for pilots and crew

• Hired, trained, supervised, and evaluated ramp service employees EDUCATION FOOTHILL/DE ANZA COLLEGES, Los Altos Hills/Cupertino, CA Coursework towards Associate of Arts in Foreign Linguistics, 1999 – 2004: Italian, French and Spanish; Comparative Law; Foreign Society; Foreign Politics; Business Marketing – Hospitality; and Public Relations

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