Customer Service Administrative Assistant

Lisa-Michelle Rainey

** ****** *****, ********, *** York 11590 **********@*****.*** 516-***-****

~ Financial Investigator ~

Experienced professional with extensive success in Bank Secrecy Act anti-money laundering cases. Strong ability to conduct risk assessments. Demonstrated skills in monitoring suspected illegal activity. Knowledgeable in regulatory enforcement actions. Background in business administration. Proven expertise in:

Suspicious Activities Reports

Transaction Monitoring

Team Leadership

Accounting Principles

Policy, Procedure, Transaction Reviews

Quality Assurance and Control

Client Relations/Customer Service

Microsoft Office Suite

Professional Experience

Capital One Bank, Melville, NY

AML Risk Management Investigator, 2005 to 2015

Executed complex reporting functions including quality control editing and maintenance related to exceptions to bank policies. Analyzed accounts for possible structuring. Investigated whether transactions were actual cash then created currency transaction report. Reviewed cash out report(s) daily to decipher if reportable transactions showed allocations of funds withdrawn, i.e., savings transfers to DDA or cash check to IRA and researched each cash out of $10K+. Answered inquiries from bank personnel seeking help with procedures for reporting large currency transactions and cash sales of monetary instruments. Finished applicable reports from information provided by retail banking office and central money vault staff. Analyzed suspicious activity (ATM, wires, etc.) related to money laundering, fraud, and terrorist financing. Reviewed alerts and case management through Atimize. Investigated cases, branch referrals, and subpoenas within 90 days following SAR reporting. Verified CIP and EDD for high-risk customers. Requested missing information from personnel who failed to properly file currency transaction reports. Learned about Transcend and Atimize System operating procedures and Bank Secrecy Act reporting requirements. Produced quarterly updates in training BSA/AML polices. Substituted for absent currency clerks and departmental employees. Completed and obtained proper documentation/authorization for cash sales of monetary instruments application filing system. Followed bank's policies/procedures for reporting and maintaining logging system for Bank Secrecy Act. Performed monthly self-audits to test automated filing accuracy.

Key Contributions:

Investigated $1M cash transaction involving import/export money laundering in Nigeria via branch personnel resulting in SAR case.

Examined father/son account multiple cash transactions exceeding $10K threshold filings under wrong social security and identity resulting in SAR case.

Helped implement case files and CTR reports via Excel spreadsheet by name, date, and year.

Time Account/Pension Specialist, 2004 to 2005

Maintained new accounts and closed out of financial data including files and checks. Processed checks for fund withdrawals and posted daily log-ins. Helped assistant manager prioritize, process and maintain new and existing IRA/CD accounts.

Key Contributions:

Successfully processed CD/IRA closed accounts before federal tax filing deadline.

Client Service Professional, 1998 to 2004

Provided high quality customer service and responded to telephone account inquiries. Performed customer transactions including transfers between accounts, bill payments, check/money orders, stop payments, mortgage/loan payments, etc.). Collaborated with other lending institutions and participated in outbound telemarketing efforts. Investigated and resolved customer issues. Helped train new employees.

Key Contribution:

Recommended management delegate and coach client service staff.

Additional Professional Experience

Administrative Assistant to CEO/President, Preventive Healthcare Consultants, Inc., Flushing, NY

Administrative/Data Entry Representative, Credit Card Merchant Services, Hicksville, NY

Education and Certification

Business Administration/Accounting Coursework

South Carolina State University, Orangeburg SC

Microsoft Word, Microsoft Outlook, Windows XP/8, Powerpoint, Excel

and Risk Management Compliance Webinars and Teleconferences

Computer Applications/Software Training (Transcend/Atchley) and Atimize for Case Management).

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