Customer Service State University

shanna williams

*** ****** ** ******* ** Phone: 704-***-****

Email: ****************@*****.***

SUMMARY

Developed ability to work in a fast-paced atmosphere, Maintained excellent customer relations and developed customer confidence. Diplomatically resolved customer’s complaints. Ability to follow instructions well, and make decisions with no supervision. Effective communication skills and consistently met quotas

EXPERIENCE

Amazon Customer Service Agent 2016-present

WORK FROM HOME AT THE VIRTUAL CONTACT CENTER

Clearly understood and responded appropriately to the issues that customers present

Demonstrated empathy towards customer’s issues

Approached problems logically and with good judgment to ensure the appropriate customer outcome

Hampton Inn at Montcross Guest Services Representative 2008 – 2014

Talk, listen, and helped resolve conflicts with guest

Serve as an informational resource for the property.

Provide information to guests on hotels, restaurants, and local attractions in the surrounding area.

Assist with marketing initiatives, including promotional and rewards programs.

Greet all customers and visitors to the Guest Services desk, while serving as a front line ambassador for the property.

Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue.

Assisting the preparation of all reports relevant to daily revenues.

Balance and audit for accuracy.

Transmit credit card batches. Complete and transmit daily management and accounting reports and supporting documents

Gaston County YMCA Front Desk/Afterschool Coordinator 2005-2007

Prepared member records and issues Membership I.D. cards and handles all registration/enrollment transactions.

Answer phones and performs other assignments as needed in appropriate and efficient manner.

Follows up with prospective members and new members per Association standards.

Provides informative tours to prospective members in accordance with Association tour requirements.

Provided information and assistance related to membership rates, programs, services, scholarships and other YMCA amenities.

EDUCATION

Fayetteville State University: 2002-2005 Bachelor of Nursing

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