Customer Service Manager

REBECCA RODRIGUEZ

**** *. ******* **. **#** Highland, CA 92346 909-***-**** *******.************@*****.*** Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

Core Qualifications

Extensive phone and in-person customer service

experience

Excellent communication skills

Team player

Reliable worker

Service-oriented

Marketing

Professional Experience

SERVPRO OF SOUTH REDLANDS/YUCAIPA, CA

Claim Manager/Contents Manager, February 2016– Present

Evaluate the damages to content salvageable in house

Facilitate the packing of all contents in the home the can be saved

Remain attentive to each job as they are all different

Uphold active communication with other managers to receive pertinent information MOUNTAIN WEST FINANCIAL, REDLANDS, CA

Lock Desk Assistant, April 2015- February 2016

Maintain all records, ensuring that all documentation is correct before passing it on to the disclosure department

Managing all reports that need to be distributed each morning

Keeping pricing grids up to date for morning and any repricing

Continued communication with upper division manager, picking up assignments as needed and maintaining office duties

PADGETT’S CLEANING AND RESTORATION

Contents Crew Chief, February 2013- April 2015

Responsible for packaging household items not effected by flooding or fire damage

Accountable for receiving claims and managing the crews

Work with insurance to determine coverage on a case by case basis LOWES HOME IMPROVEMENT STORE, REDLANDS, CA

Commercial Sales Representative, November 2009-February 2013

New business credit processing, including maintain the delivery logistics for all business, new and current

Placed sales calls promoting sales and clearance events in store

Resolves order and inventory issues by investigating data and history, locate solutions for order complaints

Providing customer service that meets customer satisfaction and needs Education

ARROYO VALLEY HIGH SCHOOL, SAN BERNARDINO, CA

General Education

CRAFTON COLLEGE, YUCAIPA, CA

Accounting

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