Customer Service Rep

Wayne Rider

Customer Service

Dallas, TX *****

************@*****.*** - 469-***-****, 214-***-****

A position in customer service with a special interest in call center relations and all aspects of communications. Authorized to work in the US for any employer

WORK EXPERIENCE

Packer/Sorter

Kohl's Corporation - DeSoto, TX - September 2016 to Present 2019 N Interstate 35 East Service Rd, DeSoto, TX 75115 Distribution Center

Mark and label containers, container tags, or products, using RF Scanner. Measure, weigh, and count products and materials.

Examine and inspect containers, materials, and products in order to ensure that packing specifications are met. Record product, packaging, and order information on specified forms and records. Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.

Captioning Agent

Stellar Relay - Irving, TX - March 2016 to September 2016 75062)

Call Center

Accurately use voice recognition software to capture conversations Abide by a strict Confidentiality Agreement

Discern meanings of words from a variety of accents, regional dialects and areas of knowledge Self-monitor to meet individual and team quality goals Machine Operator

Hutchins State Jail - Dallas, TX - November 2014 to November 2015 75241)

Laundry Service

Load and Unload Uniforms in Machine(Washing Machine) Load Detergent, Bleach, & Sour in Machine

Set Controls to Regulate Cycle Time and Temperature Machine Operator/Line Operator

PDQ Temporaries - Dallas, TX - October 2012 to March 2014 75238)

Warehouse

Man and maintain bottle packing machine(DOUGLAS)

Set-up and man plastic line

Assist other employees set up lines.

Payment Coordinator

Credit Solutions of America - Richardson, TX - August 2007 to February 2012 12700 Park Central Dr)

Customer Service/Call Center

Set up and managed client payments to creditors

Assisted with Managerial duties such as:

Creating spreadsheets for reports

Training new hires

Supervisor/ Cash Office Assistant

Town East Blvd St - November 2003 to August 2007

Marshalls (1515 Town East Blvd St. 182)

Customer Service

Scheduling

Cash Handling

Daily Bank Deposits

Sales

Sales Floor Rep

West Communications - September 2002 to April 2003 4645 Concord Rd)

Customer Service

Shift Leader

McDonalds - Terrell, TX - May 2000 to October 2001 1702 State Highway 34 South)

Cashier

Customer Service

Food Preparation

Cleaning and Maintenance

New Hire Training

Reconciliation of registers

EDUCATION

Terrell High School - Terrell, TX

Biology and Health

Lamar University - Beaumont, TX

Biology and Health

Trinity Valley Community College - Terrell, TX

SKILLS

Microsoft Office (10+ years), Schedule Managemaent (5 years), Problem Solving (10+ years), Leadership

(10+ years)

ADDITIONAL INFORMATION

Skills

• Computer Skills

• Well learned in all Microsoft Office Applications

• Communication

• Customer Service Expert

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