Customer Service Sales
Resume:
VANESSA EAKIN
acyqge@r.postjobfree.com
http://www.linkedin.com/in/vanessaeakin
I am a process oriented person. My greatest strength is in taking the global “big picture” objective and, with an acute attention to detail, breaking it down into the specific deliverables. I enjoy working with customers (internal and external) across all aspects and levels of business to collaborate, train, and build better processes.
PROFESSIONAL EXPERIENCE:
XPO LOGISTICS 06/12 – Current
Supervisor, Freight Pay and Audit
Manage a team of skilled individual contributors focused on our largest account to audit and process for payment approximately 10,000 invoices and $10MM on a weekly basis for all freight shipments.
This account had a very rough start up with many system failures. I was brought on 4 months after “go-live” to supervise a team of 3full time employees (FTE) and 14 Contract Associates. Within 8 months we grew our FTE’s to 5 and reduced our Contract Associates to 2 for a 60% overall reduction in staffing. Today we are managing this account with 4 FTE’s, have increased our Auto Match by 25% and reduced our Past Due from 1.75% to 0.10% which is equivalent to a reduction of just under $2MM past due.
UNISOURCE WORLDWIDE, INC. 09/98 – 03/11
(A leading independent distributor of Printing, Facility, and Packaging supplies)
While working at Unisource I served in many different rolls, growing quickly in responsibility and experience. Below is a summary of these rolls.
Project Manager – Third Party Logistics (06/09 – 03/11)
Designed, documented, and established the business and administrative processes of a new segment within a large corporate infrastructure
Worked with contacts at all levels within the company to tie new 3PL business back into corporate Credit & Collections, Billing, Sales and Use Tax, Cash Application, Customer Service, Outside Sales, Commissions, and Warehouse Operations
Worked with IT to design new system security classes for the Logistics Customer Maintenance group
Worked with Programmers to design and implement a new Database, using Microsoft Access, for all tracking and reporting of customer inventory and billing of related services.
Trained a team of 5 on three systems (primary database, order entry program, 3PL database)
Worked with two external customer companies to transition “Onboard” their business into our 3PL processes:
Latex International – came in mid-stream on the project with this customer to set up all aspects of the transportation management (Freight Brokerage) for their new Wichita Falls, TX plant. This portion of sales accounts for 40% of this $2.5M customer
Midwest Wholesale Hardware – worked this transition start to finish setting up a new distribution center for this customer within our Dallas warehouse. Based upon a successful 90 day review, this company plans to open another 2-4 similar DC’s in the next year.
On a team of 9 professionals from various disciplines developing a new program (C3PL) to replace our current 3PL database. This new program will utilize Silverlight rather than MS Access which will allow for much greater capacity to manage all data and system processes and will create a “one stop” application that links 4 systems into one user friendly program.
Central Billing Manager (06/07 – 05/09)
Designed, documented, and implemented corporate policy and procedure to centralize the billing and various administrative functions from the local level of 64 warehouses within the U.S. into two central locations (East & West)
Worked with warehouse and sales management and administrative personnel in up to 32 distribution centers in the central and western United States to train on new processes and manage a significant culture change
Hired, trained, and managed a department of 10 Billing Associates.
Billing Coordinator – San Francisco division (11/03 – 05/07)
Managed daily operations of Billing Dept, Mail and File Rooms, and Reception (8 employees)
Inventory Control – San Francisco warehouse (04/02 – 10/03)
Researched physical and “paper” (electronic) inventory variances to account for all products and correct system allocation errors
Key contact in tracking and resolving stock transfer issues between the 6 Northern California and Nevada distribution centers
Assisted with set-up, training, and conversion to automated WMS (Warehouse Management System).
Customer Service Team Lead – San Francisco division (01/01 – 03/02)
Promoted to management of a 4 - 5 person customer service team, handling large ($4 Billion +) customers with electronic (e-mail/EDI) and standard (phone/fax) ordering processes.
Participated in the E-Commerce set-up team, elemental in trouble shooting initial set-up and training of customer service and some sales professionals.
National Accounts Contracts Administrator - Huntington Beach, CA (10/98 – 12/00)
Maintained vendor costs and customer charges in the CORE (Contracts and Rebates) system, converting amounts according to item unit of measure
Responsible to ensure that all updates were acquired and entered prior to expiration of the previous contract (by vendor) so that no pricing ever “dropped off” due to expiration without update
Distributed all contract updates (paper copy) to each division, Sales Manager, and Customer Service Director within the West Region
SKILLS:
Adept at working with all programs within the Microsoft Office Suite including Visio, Power Point, Project, Outlook, Access and, of course, Word and Excel.
Skilled at learning and navigating new systems
Acute attention to detail
OTHER AFFILIATIONS:
APICS Portland Chapter Board of Directors
(A professional organization for Supply Chain and Operations Management)
oPrevious offices: Director of Communications, Executive Secretary and Treasurer
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