Customer Service Manager

DAMARIS BARCO

**** ********* ****

Downey, CA ***41

Professional Goal:

Seeking a permanent and stable position in an organization where I can contribute my communication and interpersonal skills; detailed-oriented and bilingual. Eight years of Administrative duties and professional excellent customer service skills.

Skills:

Bilingual English/Spanish both fluent

MS Word 2013, Excel 2013, Outlook 2013, Power Point 2013 Timberline, SAP, QuickBooks, Billing and Invoicing, AS400, Ariba, Oracle, CWorks, Lotus Notes, ADP Pay force, ADP Case builder, ADP Background check Kronos, Spicworks, Mimecast

Typing 40-50 wpm, smartphones and tablets

Strong verbal / personal communication skills

Research, filing, billing invoices, archiving

Multi-task, Fast learner.

Strong administrative and organizational skills.

PC / Mac, Copy machine, fax and scanner. IT Helpdeesk, Applications

Problem analysis and ability to solve them efficiently

Detailed Oriented

Self-efficient and proactive

Tolerant and flexible to situations

Self-motivated/Fast learner

Passion for helping people

Critical thinking, decision making and problem solving skills/Excellent communication skills and Customer service.

Provide excellent customer service and a team player.

Organization and prioritizing skills

Active listening attendance skills

Attention to detail

Education

Platt College –Ontario, CA. - Associates of Arts Degree in Paralegal Studies May 1999

Patten University –Oakland, CA - Bachelor’s Degree in Liberal Arts May 2008

Liberty University Online – Present

Professional Background:

Insight Global – Superior Grocers 07/2016 – 01/2017

IT Helpdesk Administrative Assistant (Temp Position)

Assist the Admin Manager with special projects and reports.

Close, open and assign helpdesk tickets on a daily basis using Spiceworks

Track internal users I have assisted and submit to manager.

Follow-up with users and staff via phone and email.

Work with store managers to trouble shoot internal systems that are down in the stores.

AppleOne Bodega Latina Corp./EL Super 04/2016 – 06/2016

Human Resources Associate (Temp Position)

Provided excellent level of customer service and administrative support. Maintain all human resources files and documents.

Served as a point of contact for all Store Directors and Managers of Operations for frequently asked questions in regards to new hire approvals. Processed employee background checks.

Responsible for the company’s 1-9 compliance administration.

Assists with New Hire Orientation by completing and processing all required paperwork and electronic forms for new hires and set up new hire personnel files.

Administer Family Medical Leave for employees such as sending out notifications verifying eligibility, and tracking of time used.

Oversee Leave of Absence program. Assist employees with disability insurance claims and ensure proper procedures are followed regarding the employee returning to work at the end of leave.

Processed and completed employee unemployment claims on ADP Case builder.

Kelly Services/Gallo Wine

Human Resource Assistant (Temp position) 12/1/2015 – 12/31/2015

Assist HR Personnel manger and Workers Comp payroll manger organizing and managing personnel files for compliance for auditing.

Created new personnel files for new hires.

Review and organized termination and transfer personnel files.

Organized and filed legal, DMV forms in personnel files

Filing, faxing, copying, scanning, general office duties.

Sonoco Products

Administrative Coordinator 06/2015 – 10/2015

Invoicing and created purchase orders in Ariba purchasing system.

Assist the maintenance manager to place orders for parts and enter work orders in CWorks.

Organized and distributed work orders for the maintenance mechanics.

Received and reconciled invoices with packing slips in Ariba.

Maintain and updated applicant flow log and scheduled interviews new employee orientation.

Create and process new customer and vendors in Oracle.

Screened and reviewed resumes online social media networking.

Greet guest as they arrive for meetings.

Filing, faxing, copying, scanning, general office duties.

Order office supplies from Staples and Grainger.

Answered calls and transferred them to the correct person.

Received and distributed mail.

End of month reconciled accounting codes and company credit card charges with bank statement.

Followed up with vendor emails to place orders for parts and supplies.

MUTI (SABRE INDUSTRIES)

Office Manager (laid off) 02/2015 – 04/2015

Start the site tower process by creating job numbers using job summary information. Update the systems with new site information so that all parties can begin construction on site.

Work with vendors and subcontractors to create purchase orders for invoices.

Vehicle renewal process.

Process invoices for subcontractors and vendors in Timberline billing system.

Create weekly billing reports for construction sites that have been completed.

Enter cost estimates for each site in Timberline system when site awarded.

Organize site files for each site that is under construction using filing system.

Office Team/Kelly Services (Temp position)

L3 Technologies/Customer Ser.Office Asst.Billing Dept. 08/2014 – 01/2015

Call potential customers to schedule appointments for the AT&T account managers.

Update customer profile in the database

Provide superior customer service and follow-up via email with business clients,

averaging 50 calls daily.

Assist the office manager with data entry projects.

Print manifest and hazardous waste labels for customer orders.

File, scan and print and distribute invoices.

Bill customers for waste transportation

Assist the billing department data entry encoding invoices in DCI system

Kimco Staffing Customer Ser. Consumer Warranty Rep. /Office Administration

Front Office Receptionist (Temp. positions) 08/2013 - 08/2014

Provide customer service over phone and email to resolve product warranty issues.

Responsible for daily and monthly claim reports.

Assist with parts inventory control. Processed customers’ orders over the phone.

Assemble and dissemble products and learn how to use them to assist customer with questions.

Export and Import documentation processing check for ETA’s and ETD’s for ocean

freight. Data entry, input container information in Trade Sense system.

Preparation for docs for customs clearance. Handled bills of lading and created invoices for international Import and Export.

Front office reception, answer phones and transfer calls to the correct associate. Greeted vendors and directed them to the buyer or purchasing manager. Process visitor check ins.

DN Logistics Freight Leads USA/Account Supervisor

(Business Closed) 05/2013 – 08/2013

Build relationship with Carriers and shippers to negotiate freight prices.

Responsible for monitoring inbound transportation from both domestic and overseas locations.

Handled the tasks of taking orders from customers and arranging pickup of freight and cargo for delivery loading platform.

Responsible for preparing and examining bills of lading and purchase orders to determine shipping charges, tariffs and tracking and tracing freight shipments. Custom clearance on ETA’s

Billed freight companies for purchase orders and services provided by the company.

Western Dental/Customer Service

Patient Care Coordinator 07/2012 – 05/2013

Set and achieve personal sales goals while supporting the goals of the team

Greet patients in a timely, professional and engaging manner

Provide patient consultations and communicate information about recommended treatments

Discuss cost of service, insurance coverage, and payment options with patients

Build lasting relationships with patients by contacting them to follow up on visits to suggest new or

alternative treatments.

Nurture the patient relationship to encourage patient retention

Work as team player to ensure each customer receives the best service possible.

Assist receptionist answer calls and input customer information in data system.

Call to check insurance eligibility for medi-cal and prepaid insurances.

Billed patient account invoices to medi-cal insurance companies.

Processed payments over the phone or in person.

AppleOne Employment Agency/ The LBL Group & Western Exterminator

Customer Service (Temp Assignments) 11/2011 - 06/2012

Support customers in the health and finance insurance industry

Answer incoming phone calls. Screen and transfer calls

Enter update and delete data in AA (Advisor Assistant) and produce reports.

Order supplies from Staples and keep track of needed supplies.

Receive, sort and distribute incoming mail.

Assist the Account Managers and Advisors with miscellaneous projects.

Freight Leads USA – San Bernardino, CA 07/2009 – 09/2011

Customer Service Specialist Rep.

Via telephone, advised customers about freight services and additional services to meet their needs

Researched potential customers using the internet to present the company’s product

Performed clerical and administrative support duties to maintain an organized lead data base

Developed customer rapport to maximize freight leads and customer loyalty

Responsible for monitoring inbound transportation from both domestic and overseas locations

Handled the tasks of taking orders from customers and arranging pickup of freight and cargo for delivery to loading platform

Responsible for preparing and examining bills of lading and purchase orders to determine shipping charges, tariffs and tracking and tracing freight shipments.

Billed freight companies for purchase orders and additional services.

Contact this candidate