Manager Customer Service

DAVID ROBERT RIPBERGER

**** ***** **** ******, **********, OHIO 45238 I C: 513-***-**** I *.************@*****.*** EXECUTIVE SUMMARY

Throughout 35 years of experience in the food & beverage service industry, I've gained the ability to anticipate client's needs and exceed expectations when coordinating these events. Because of this and dealing well with deadlines, I have the knowledge and composure necessary to determine the changes in industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. CORE QUAILIFICATIONS

• Operations and Event Management Promotion

• Extensive culinary arts training

• Point of Sale (POS) System operation

• Organizational skills

• Composure in a busy workplace setting

• Motivator for other staff members

• Assisting in training and development of staff

• Knowledge in food preparation and safety (extensive knowledge of wines) PROFESSIONAL EXPERIENCE

Assistant Food & Beverage Manager July 2010- Current Kenwood Country Club, Cincinnati, OH

• Preformed restaurant walk-throughs to gauge timeliness and excellent service quality

• Scheduled and directed staff in daily work assignments to maximize workplace productivity

• Hired as an Assistant Food & Beverage Manager to oversee 40 staff members Assistant General Manager April 2005- August 2009

Red Restaurant, Cincinnati, OH

• Assisted owner with renovation of the new restaurant of their Cincinnati location

• Trained servers, bartenders, bar backs, and hosts in all aspects of service

• Scheduled and directed staff in daily work assignments to maximize productivity Assistant General Manager

Hyde Park Grill, Loveland, OH

• Responsible for overall daily operations

• Ordered and maintained an inventory of wine and wine lists Assistant Manager

Palace Restaurant Cincinnatian Hotel, Cincinnati, OH

• Managed wine inventory, purchasing, and pricing

December 2000 -August 2003

April1993 - November 2000

• Communicated well and used interpersonal skills to establish a positive work environment

• Developed and maintained a staff that provided hospitable and professional services

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