Sr. Business System Anayst

Neha Sharma

**** ****** ***** **. *******, GA ***40

Direct: 678-***-****

****.****@*****.***

SUMMARY

Over 9 years of combined experience in Business and data analysis along with leading and managing teams.

Experience in Full Life Cycle projects using agile and waterfall methodologies ensuring successful and on time deliverables from offshore team

Extensive experience reviewing Business Requirement Documents and creating User stories.

Exposure to Supply chain, Finance and Telecom domain orchestrating successful project delivery as BA.

Exposure to multiple enterprise systems (CRM, Billing) with clear understanding of integration layers.

Proficiency in Software Development Life Cycle (SDLC) and Project Management

Experience with ETL and BI platforms in creating requirements and providing solutions to manage master data.

Extensive experience in developing Use Cases, creating Screen Mock ups, conducting Gap Analysis and Impact Analysis.

Strong data analysis skills using complex SQL queries to provide customers with meaningful insight into their business data.

Extensive experience in Functional testing, Integration/System testing, Regression testing and User Acceptance testing.

Experience in writing SQL and PL/SQL statements.

Well versed in GUI application testing, Database testing and Front-end testing.

Collaborate and validate Requirement traceability matrix to identify gaps and provide feedback.

Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.

Excellent multi-tasking, problem-solving, time-management & communication skills with particular emphasis on clearly documenting & communicating detailed Test Requirements & Tests.

EDUCATION

Indian Institute of Information Technology Aug 2003-Jul 2007

Bachelor’s in Information and Engineering Technology

Technical Skill

Business Analysis and Testing Tools : SharePoint, JIRA, Versionone, OneNote, Clarity, Visio

Testing Tools: HP Quality Center10, Test Director, Rational Clear Quest, HP QTP, SOAPUI

RDBMS: Oracle 10g/9i/8i/7.x, MS SQL Server 2008, MS Access 7.0

Programming: PL/SQL, JavaScript, HTML, CSS, UNIX Shell Scripting, Visual basic, ASP.NET.

Business Intelligence Tools : Cognos8.3, Cognos8.4 (Cognos Connection, Report Studio), Cognos 10 (Cognos Connection, Report Studio, Business Insight) Cognos Framework Manager, Transformer

EDI: Softshare Delta 4.0/4.1 with ANSI ASC X1 standards and documents types

EXPERIENCE

Randstad Technology(Verizon Wireless) Aug.2015-Aug. 2016

Senior Business System Analyst

Telecommunications company offering cell phones, wireless plans, accessories & more.

Led multiple requirement gathering and impact analysis sessions with business sponsor teams to create functional specification document.

Created approach papers from business requirement documents and other business artifacts to be used by downstream development, testing and creative teams.

Provided walkthrough of the user stories and functional specification document to development and testing team and acquired signoff for sprint cycle.

Involved in creating requirements through writing user stories, use cases and added acceptance criteria for each user story, enabling development team hand off.

Created new XML documents to be used by upstream systems for communication changes pertaining to various customer segments.

Attended CDD and TDD walkthrough meetings with creative and development teams to confirm requirements and provide feedback on design changes.

Designed and developed SharePoint portal for various business stakeholders including product owner and scrum master to keep track of User story progression.

Provided weekly status report to supervisor keeping track of upcoming enterprise releases.

Environment: Java, SOAP API, JIRA, Oracle, MS Office, XML, OneNote, VersionOne

Decision Spectrum Services (Target Corporation) April 2013-July 2015

Senior Business Analyst

A supply chain software solutions provider giving vital insight into the operations of big retail clients saving them millions of dollars every year.

Followed AGILE methodology and provided daily status report to business.

Worked with business and technology leads to enable accurate communication of business requirements and ensure functional specification document sign off.

Participated in SCRUM calls to provide daily status.

Interviewed business users to capture requirements and created requirement traceability matrix documents (RTM) resulting in accurate mapping of requirements to system design.

Conducted walkthroughs with the end users and stakeholders to gather the modification requests to enhance or change the business specification of the product.

Involved in creating requirements through writing user stories, added acceptance criteria for each user story. Also, created use cases for each user story to make it clear of what is expected.

Analyzed system integration requirement for custom API used by multiple supply chain customers. Created integration test plan to perform top down testing.

Performed end to end testing and ensured major defects were identified before UAT to avoid schedule slip up ensuring smooth transition to production.

Loaded data from multiple upstream customer data sources using standard ETL tools and SQL queries into DSS data warehouse. This helped the customer have a single and consistent view of their transactional data and saved 25 man hours per week of extra consolidation work.

Environment: Visual Basic, ASP.Net Frame work, JIRA,REST API, Oracle, MS Office, XML, ASP.Net Environment, SQL Server

JPMorgan Chase March 2011-May 2012

Business Analyst

One of the largest banking corporations of securities, investments and retail. It is the largest bank in the United States by assets and market capitalization.

Gathered data requirements from the Business users by conducting series of meetings and researching the source systems to understand the existing data

Among the first few members of the JPMC GSA team, created multiple baseline body of knowledge documents. These documents helped cut down hundreds of man hours of subsequent knowledge transfer sessions.

Worked closely with the delivery manager to recruit and train new team members bringing them up to speed on existing system architecture. Swift knowledge transition helped reduce the learning curve for new team members resulting in minimum business impact and maximum client satisfaction

Created and executed more than 500 use test cases resulting in early detection of multiple critical defects before actual UAT.

Performed automation testing of different modules in the project using QTP and vbscript. Helped reduce iterative module testing time by 40%.

Environment: HP Quality Center, Microsoft office Visio, HP QTP, Macro, Java, TOAD - SQL, MS Office, JavaScript.

IBM INDIA PVT. LTD. AUG 2007 – FEB 2011

One of the largest and most reputed multinational technology and consulting firm.

Business Analyst

Led multiple requirement gathering and impact analysis sessions with business sponsor teams to create functional specification document.

Single point contact to the dev team for business logic clarification and defect tracking. Due to the single point contact model the turnaround time for defect resolution was reduced by 30%.

Worked extensively in Telecom Billing and AR collection project for BELL Canada. My responsibilities included analyzing Business Requirements and System Specifications, interface file validation, test execution using Single eView and HP Quality Center 9.0

Developed Traceability Matrix for maintaining/updating current and new system requirements using HP Quality Center.

Interacting with business as well as technical resources to ensure the success of the project.

Created key defect status reports used by the account managers to keep track of the overall software quality and identify the key stumbling issues.

Environment: HP Quality Center, HP QTP, Oracle, ASP.Net, XML, Single eView.

Trainings and Certifications

Completed Customer Analytics certification from Wharton school of business.

Received training for business intelligence tools like Cognos 8.4, Cognos Framework Manager, Transformer

Received training for EDI tool Softshare Delta 4.0/4.1

ISTQB Foundation – Certified Tester

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