Cisco Voice Engineer

Manas Bhargava

VoIP/ Network Administrator

Mobile: +1-813-***-****

Email ID: *****************@*****.***

Experience Summary

Almost 6 Years of experience in Data Networks and IP Telephony Management with technical expertise in implementation, operations & support functions.

Currently employed as IT Analyst (ITA) with Tata Consultancy Services Ltd, Tampa FL playing a role of IP Telephony / Network Administrator.

Strategic planner with expertise in swiftly ramping-up IP Telephony Networking Projects on Multiple platforms.

Comprehensive understanding of IP telephony concepts entail, installing, configuring & Management of Cisco Unified Communication Manager, Cisco Unity Connection, CME and Complete Knowledge about Infrastructure devices like Routers, Switches, Wireless Controllers and Access Points.

Comprehensive understanding and working ability within the office environment

Professional Education

Graduated (B-Tech - Electronics and Communication Engineering) in 2010 from Auroras Scientific Technological and Research Academy (JNTU), Hyderabad India with 75%

Certifications

Cisco Certified Network Associate (CSCO ID - CSCO12102366)

Cisco Certified Network Associate – Voice (CSCO ID - CSCO12102366)

Cisco IP Telephony – Part 1(CIPT 1) (CSCO ID - CSCO12102366)

ITIL V3 Certification

Achievements

Received reputed Star of the Month Award (September, 2012) in Tata consultancy services ltd. for taking transition and handling Real Estate project within a short span.

Technical Skill Set:

Voice over IP

Deploying, Installation, Upgrading: Cisco Unified Communication Manager versions 4.x, 7.x,8.x and 9.x: Deployment Model, Publisher & Subscribe Relationship, Administration and Managing User Account, Endpoint, Cisco Unity Connection, and Integration with Cisco Communication Manager,Cisco IP Phones 6921, 794X,796X,797X,883X,886X,9971,Cisco IP Communicators(CIPC) and Cisco Jabber Client.

Configuring Unified Communication Server: Basic Model: NTP (Network Time Protocol), DHCP, TFTP, Regions, Location, Device Pools. Call Routing Component: Route Group, Route List, Route Pattern, Hunt Group, Hunt List, Hunt Pilot, Digit Manipulation with Translation Pattern. Calling Privileges: Time of Day Routing, Partition, Calling Search Space, Client Matter Code and Force Authentication Code. CUCM Features: Attendant Console, Extension Mobility, Device Mobility, BAT (Bulk Administrator Tools), Ad-hoc and Meet-Me Conferencing, CDR (Call Detail Records), and CMR (Call Management Record), SRST Referencing, Service Parameter, Enterprise Parameter, Phone Button Template, Soft key Template, Device Default, Device Profile, RTMT (Real Time Monitoring Tools), Logical Partition (Geo Location). Media Resources: Annunciator, Conference Bridge, Media Termination Point, Transcoder, Music on Hold Server. Telephony Feature: Call Park, Directed Call Park, Call Pickup, Group Call Pickup, Other Group Call Pickup, Call Back, DND, SNR (Single Number Reach).

IOS IP Telephony Skills: Telephony Feature: Call Park, Directed Call Park, Call Pickup, Group Call Pickup, Other Group Call Pickup, Call Back, DND, SNR (Single Number Reach). Signalling and Codec: SCCP, RTP, RTCP, H.323 (H.225, H.245, and RAS), MGCP, SIP, T.38, Configuration of Analog (FXS, FXO) and Digital Interface (T1, E1), ISDN (BRI/PRI) Codec’s:G.711, G.726, G.728, G.729, G.729A, and G.729B Cisco Catalyst Switches Configuration: VLAN (802.1q), Voice VLAN (802.1p), Cisco PoE and IEEE Standard 802.3af. Configuration Gateway and Gatekeeper: Dial-Peers, SRST, and Dial Plan Consideration. CUME with Dial plan support, Call forwarding, Call transfer. Zone Configuration, Zone Prefix, Technology Prefix, CAC (Call Admission Control).

Unity Connection: Unity Connection: Installation and Integration with CUCM, MWI, Creation of Voice Mail Ports, and Implementing Unity Connection voice mail greetings, unity Connection voice mail accounts, Managing User Accounts.

Network

Routing Management:

Implementing WAN Infrastructure solution using Routers and Switches;

Configuring & troubleshooting RIP, EIGRP, routing Protocol network and multi area OSPF routing protocol network.

Configuring Channelized T1/E1 Leased line, with Backup lines, ISDN, VPN, NAT and ACL for security.

Implementing Cisco IOS routing features like summarization and route redistribution.

Implementing and troubleshooting Point to Point IPsec tunnel between two sites.

Switching Management

Creating VLANs, Inter VLAN Routing and Trunk using Dot1q Protocol

Configuring VTP Domain, Server, Client, STP, PVST and RSTP according to the range of networks.

Wireless Management

Creating Interfaces, Access groups and configuring Access points on a Cisco Wireless Controller.

Setting up the Access Point and mapping it to Wireless Controller.

Implementing Wireless setup for small offices using Cradle Point device.

Process

ITIL

Incident Management

Problem Management

Change Management

Configuration Management

Release and Deployment Management

ITSM Tools: HP SM7, SM9

Accountabilities:

Involved in design, implementation and testing activities for Voice infrastructure.

Involved in Document gathering and preparing various LLD (low level design), HLD (High Level Design) for various projects.

Creating SOU (statement of understanding) within a fixed timeframe of 5 days.

Experienced in having one-to-one interaction with the clients in the process of requirement gathering, design and implementing different projects.

Met deadlines in fast-paced environment and function under high-pressures with extremely short deadlines.

Implemented end to end VOIP technology in over 30 sites (large and small.

Involved in migration and new site build implementation of VoIP technology in more than 10 Sites and giving VoIP support.

Involved in migration of a Distributed Call Manager Cluster setup running on CUCM v6.0 to a Centralized Call Manager Setup running on CUCM v9.0

Involved in rolling out firm wide automated installation of Cisco IP communicator (CIPC) on end users laptop.

Handled L2 /L3 Level MAC (Move, Add and Change) tickets.

Professional Summary

PriceWaterhouseCoopers (PWC), US. 01/2014 - Till date

Role: Network Administrator (Voice), Infrastructure Engineering.

Project Name: National Real Estate

Project Description – National Real Estate mainly involves building a new network and voice infrastructure or moving of data and voice network infrastructure from one client location to the other. The main types of project activities that fall under Real Estate Project are

Building Voice and Network infrastructure for a completely new site.

Site movement from one location to the other for reasons like lease getting expired.

Expansion of the existing site(Voice and Network infrastructure Expansion)

Renovation of site (involves rebuilding of Network and Voice infrastructure)

Responsibilities:

Handled this project single handedly as a Voice Engineer.

Requirement gathering of the VoIP environment for New, Relocated or remodeled location and suggesting various options on designing the VoIP network.

Procurement of SIP Trunk and helping ISP to test and turn up the SIP circuit.

Configuring Acme Cube and Call manager for SIP Circuit.

Procuring FXS and FXO lines.

Configuring VG224 for using the fax lines. Postage machines and legacy analog phones.

Configuring SRST for small sites on Cisco 3945 Voice Gateway and testing the environment in case of a WAN link failure.

Involved in providing end to end VOIP services for Relocating over 30 sites (Large and Small).

Building a new VoIP infrastructure and configuring VOIP services in call manager.

End to end Configuration of CUCM v6.0 to v9.0 (Bulking IP Phones, Route patterns/group/list, Hunt Pilot, Partitions and CSS, Configuring Gateway and VG224,Media Resources, Auto Attendant, End users, Extension mobility, OOO)

Configured Cisco Unity Connection and Cisco Emergency Responder for various sites.

Travelling to site for successful implementation and testing the VoIP environment and addressing to the end user issues on the go-live day.

Ensuring smooth transition to Operations after the warranty support period of 2 weeks from the date of go-live day.

Environment: CUCM v6.0 – 9.0, Cisco Voice Gateway 3845/3945, Cisco VG224, Cisco Unity Connection, Cisco Emergency Responder, Cisco IP Phones (7961/7965, 7971/7975, 8861, 8831, 7937 and wireless 7925 phone models), Cisco IP Communicator, Cisco Jabber for IOS and Windows, T1/E1 lines, SIP trunk and FXS/FXO lines

PriceWaterhouseCoopers (PWC), Tampa, FL 01/2013 - Till Date

Role: Network Administrator (Data), Infrastructure Engineering.

Project Name: MAC (Move, Add and Change) and Client Connection

Project Description:

MAC (Move, Add and Change) and Client Connection project involved handling tickets for moving, adding and changing network and voice drops (ports) and devices at various client locations. It also involves resolving of various L1 and L2 tickets associated with MAC and troubleshooting L1 and L2 level tickets which covered various issues like ports being down, VOIP phones not getting registered, switch port configurations, VLAN issues etc. and setting up IPsec tunnel for remote client location to the centralized data center for network /VoIP connectivity.

Responsibilities:

Have Implemented IPsec tunnel from client location to the centralized Data Center and performed end to end testing.

Gathering client requirement at remote locations and suggesting them various cost effective options on hardware procurement and design.

Implementing VoIP solution over IPsec tunnel and procuring and coordinating installation of FXO/FXS lines at small client sites.

Resolving day to day end user issues pertaining to Network / VoIP at client locations over IPsec tunnel.

Handled L3 requests for moving, addition and changing network and voice drops and devices at client locations.

Had various one to one calls with field staff and customers and completed various network troubleshooting while at onsite and offshore.

Configuring Cisco 2921, 3845, 3945 Routers and 3750 POE Switches, Cisco Wireless Controller and Access Point and third party Cradle Point wireless access point for client sites.

Procuring quotes from various ISPs for WAN link procurement and performing test and turn-up for remote client site location.

Environment: Cisco 2921, 3845 and 3945 routers, Cisco 3750 POE Switches, IPsec tunnel, Cisco Wireless Controller and Access Point, Cradle Point wireless device, HP SM9 Service management tool.

PriceWaterhouseCoopers (PWC), Tampa, FL 06/2011 to 12/2012

Role: Network Administrator (Voice), Infrastructure Engineering.

Project Name: Cisco Call Manager Upgrade Project

Project Description: This Project was to upgrade the Cisco Call Manager (CUCM) version 6.0 running on Cisco MCS 2845 Server and in a Distributed Call Manager deployment model to Cisco Call Manager (CUCM) version 9.0 running on VMware Virtual Servers for 16 Large Offices and over 50 Small Offices (running on SRST).

Responsibilities:

Involved in planning and implementing the upgrade of Cisco v6.0 to Cisco v9.0 firm wide.

Involved in migration and testing of VoIP setup site by site to a centralized cluster.

Configured various CUCM features (Bulking IP Phones, Route patterns/group/list, Hunt Pilot, Partitions and CSS, Configuring Gateway and VG224,Media Resources, Auto Attendant, and Extension mobility)

Configured Cisco Unity, H.323 controlled Gatekeeper and Cisco Emergency Responder for various sites.

Configured SIP trunks (Acme CUBE) from remote sites to a centralized located cluster.

Upgrading the firmware of the existing IP Phones.

Involved in upgrading the Cisco unity connection servers using the cobra tool.

Involved in upgrading and configuring the Cisco Emergency Responder (CER) Servers.

Involved in implementing the CUCM TFTP servers and Cisco License Manager Servers.

Testing the upgraded version on staging servers and production servers.

Ensuring smooth transition to Operations after the warranty support period of 2 weeks from the date of go-live day.

Environment: CUCM v6.0, 7.0 and 9.0, Cisco Voice Gateway 3845/3945, Cisco VG224, Cisco Unity Connection, Cisco Emergency Responder, Cisco IP Phones (7961/7965, 7971/7975, 8861, 8831, 7937 and wireless 7925 phone models), Cisco IP Communicator, Cisco Jabber for IOS and Windows, T1/E1 lines, SIP trunk and FXS/FXO lines

References:

Available based on request.

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