Jacqueline N. White

**** ******* **** *** *** Warrensville, Ohio. 44128. 216-***-**** acyqca@r.postjobfree.com

Objective:

Seeking a career with a well-established company where my excellent communication skills, organizational abilities and strong work ethic are implemented and enhanced to help an organization achieve its goals.

Professional Experience:

JW Affinity / Cleveland School district August 2016 - November 2016

IT technician/ VOIP Specialist Cleveland, Ohio

Imaged laptops and PCS

Update/Flash BIOS

Created relays

Replaced memory

Assisted with Client tickets

Updated drivers

Manually updated and installed software as needed

Assisted with implementation of new phone systems

Trained clients with both portal and hardware usage

Assisted in creating a support team documentation for use and client resolution

Campus EAI Consortium June 2015-August 2016

IT Helpdesk Cleveland, Ohio

General Customer Service

Gave helpdesk support to students, faculty and staff via phone, live chat and email.

General desktop application support along with basic smart phone support and basic Antivirus support

Create tickets in multiple ticketing systems

Password resets, remote sessions and software support such as : Microsoft Office for Microsoft Windows and Mac OSX.

S&P Data April2014-June 2015

Call Center Representative Cleveland, Ohio

Worked as a Team Assistant (TA), where I trained new hires on how to sale the DIRECTV services.

Showing them how to build value on the product.

How to transition into key points for the customer to understand the process the order.

Also worked as a Team Caption (TC), where I help my Team Lead (TL) manage a group of agents who were offering packages on the phone.

Offered TV packages for DIRECTV to consumers and help them pick out a TV package based on their wants and needs.

Assisted current DIRECTV consumers with issues they may have.

Just Energy June 2013-January 2014

Independent Contractor North Randall, Ohio

Door to Door Sales

Signed consumers up for a program that reduces the commodity rate located on their gas and electricity bills.

Depere Concepts April 2013-June2013

Salesperson for AT&T U-verse Independence, Ohio

Door to Door Sales

Offered package deals for AT&T U-verse to consumers

Levin Furniture February 2009-March 2013

Office Administrative Assistant Oakwood Village, Ohio

Customer Service: Answered calls for customer questions and concerns

Data Entry: Entered customers furniture information

Financing: conducted applications for customer to finance their items

Harley Davidson October 2008 - June2009

Hostess Bedford Heights, Ohio

Customer Service/carryout orders

Taking Orders

Working the cash register

Cracker Barrel Twinsburg, Ohio

Waitress/ Prep cook June 2007 – November 2008

Customer Service

Cleaning duties

Preparing food

Bedford City Hall Bedford Ohio

Clerk, Intern October 2005 - May 2006

Mailing tax returns

Inbound/ Outbound switchboard

Data Entry: entering parking tickets in the computer

Education:

Kaplan University, Online May 2010-November 2011

Course work in Criminal Justice with the emphasis in CSI, maintaining a 4.0 G.P.A.

Cuyahoga Community College Highland Hills, Ohio

Course work in general studies, maintained a 3.3 G.P.A. August 2006- March 2008

Bedford High School Bedford, Ohio

August 2002- June 2006

Some college course work in General Studies, maintained a 3.0 G.P.A.

Computer Skills:

Proficient in Microsoft Word, PowerPoint, Excel and Outlook programs

References Available Upon Request

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