Loette Celeste Mills

acyqbm@r.postjobfree.com 443-***-****

Summary:

A seasoned professional with over 20 years in administrative and customer service experience, with the ability to consistently produce high quality work on time

Verifies information to clear freight through piers and airlines in accordance with US Customs regulations

Maintained calendar for managers’ appointments and maintained manager’s files on driver’s records

Answers telephones, performs Xeroxing, faxing and maintains filing system

Skilled in MS Office (Word, Excel, PowerPoint, Access, Outlook), Adobe PDF, Dispatch Management, Project Management, Administrative Support, Data Entry, Word Processing, Calendar Management, Meeting Minutes

Skills:

MS Office (Word, Excel, PowerPoint, Access, Outlook), Adobe PDF, Dispatch Management, Project Management, Administrative Support, Data Entry, Word Processing, Calendar Management, Meeting Minutes

Education:

Strayer University – Oxon Hill, MD - English Certificate Program, 2011

Computer Communications Institute – Baltimore, MD - Computer Applications/Word Processing Certificate, 1981

Baltimore Polytechnic Institute – Baltimore, MD - Technical High School Diploma, 1980

Professional Experience:

Expedited Courier Service – Baltimore, MD August 2016 – Present

Independent Contractor Courier – Part Time

Deliver and pick up medications and pharmaceutical supplies

Deliver to residence, hospitals and nursing home facilities

Use Next Day App to receive and accept delivery or pick up assignments

Use GPS on time tracking

Exercise professional customer service

Adhere to stringent deadlines

Adhere to process when reading instructions on manifest

Assist customers with understanding manifest

Automated proof of delivery

Meet delivery deadlines

FedEx Trade Networks Transport and Brokerage, Inc. – Glen Burnie, MD May 2016 – October 2016

Administrative Assistant (Contract)

Input data into the Import Security File System, which includes mode of transportation, weight of cargo, package count, carrier, and vessel name and voyager number

Confirmed information on bill of lading and arrival notice of vessel for sailing to various countries

Confirmed with customs import/export information of cargo for passage to various countries

Verified information to clear freight through piers and airlines in accordance with US Customs regulations

Scanned and proofreads required documents for cargo shipped abroad for transfer and export

Answered telephones, performs Xeroxing, faxing and maintains filing system

Confirmed information and proofreads for accuracy, arrival notices and bills of lading in FedEx’s Digitized Universal Portal of Logistics Exchange System

Followed regulations and guidelines from the Safety of Life at Sea Convention requiring shipper named on bill of lading to provide the container carrier with an accurate, verified gross mass of a packed container

Communicated with customs for proper verifications for passage of ship’s stowage plan

United Parcel Service – Sparks, MD Oct 2015 – May 2016

Administrative Assistant I (Contract)

Printed and tracked send again, delivery, misroutes and air reports used by facility business manager and on-road supervisors

Used Global Timecard System to create, edit and print timecards daily

Communicated to and received instructions from on-road supervisors, clerks and business manager

Telephoned special instructions to drivers, such as, address changes, return to shipper, same day will call and will call requests

Configured, uploaded and downloaded information from a Delivery Information Acquisition Device (DIAD) for driver’s upcoming route schedules

Physically boarded trucks to find missing packages for customer pick up

Used Electronic Tracking and Tracing System for package data, delivery data, claims, COD payments and tracking damages and investigations

Maintained calendar for managers’ appointments and maintained manager’s files on driver’s records

Maintained filing, answered telephone inquiries, proofreading of forms, did xeroxing and faxing

Communicated with customers on driver follow ups, concerns and claims

Communicated with Field Service staff to redirect concerns or provide tracking information

Provided customer service via telephone to investigate concerns from customers

Resolved issues from customers, communicate to managers and drivers on corrective actions on concerns that we receive

Used Package Center Information System to retrieve instructions to communicate to drivers of special instructions when delivering or receiving packages

Counted, logged and secured money collected from Customer Counter staff when customers come in to pick up and pay for packages

Used Dispatch Management System to look up addresses to see which drivers are on which routes and, if need arises, move or copy deliveries or pickups to other drivers to assist

Key to Heart Assisted Living – Baltimore, MD Dec 2013 – Oct 2015

Alternate Manager

Assisted residents with their activities of daily living

Responsible for communicating and coordinating services with adult day care providers and meetings with social workers to solicit for and assess potential residents

Monitored resident activities to help ensure their health, safety and well-being are attended to

Administered medication and personal care services, schedules appointments

Assisted residents with using the toilet, bathing and washing, dressing, cooking and serving food

Assisted residents who have limited mobility by helping them walk or transporting them in wheelchairs

Performed administrative tasks, such as proofreading applications and policies for accuracy, typing, completing paperwork, updates to policies and procedures using MS Office Suite, answering telephones, using interpersonal skills when greeting visitors and family members

United States Postal Service Office of Inspector General – Arlington, VA Nov 2002 – Jun 2014

Administrative Assistant / Analyst

Answered telephones for the manager, used interpersonal skills when meeting with Postal officials

Recorded minutes during staff meetings and distributed to manager and co-workers

Schedule coordination for staff and managers

Responsible for ordering of all office supplies

Contributed in meetings with Postal Service senior management and communicated both verbally and in writing while acting for my audit manager and was appointed team leader in September 2011

Developed strategies independently to resolve specific communication issues, problems, while exercising troubleshooting techniques

Contributed information and step-by-step instructions to create a style guide used by the entire agency that provided uniformity and standardized format as required by government standards

Reviewed, edited and proofread internal and performance audit reports that involved review of the United States Postal Service’s (USPS) areas for improvement on potential fraud, waste and/or abuse Reviewed, edited and proofread technical documents, such as engagement and survey letters when considering cause to initiate an audit and closeout letters documenting the outcome of an audit Issued audit reports to both the United States Postal Service Office of Inspector General (OIG) senior management and USPS senior management, along with directors and audit managers

Proofread audit reports for accuracy, grammar, format in accordance with OIG style guide, finding elements (cause and effect), recommendations, content and format Ensured the reports were in compliance with the required standards of the OIG style guide, the Council of the Inspectors General on Integrity and Efficiency, Quality Standards for Inspection and Evaluation Also ensured monetary impact was accurate, a vital step in adding value to cost savings for the USPS

Demonstrated daily communication and customer service skills with the Office of Audit (OA), USPS’s Corporate Audit and Response Management (CARM) team and USPS senior level management personnel when answering telephone inquiries, responding to emails and processing requests to keep open or close significant recommendations in audit reports

Demonstrated proficiency with MS Word, Excel, PowerPoint and Outlook for creating correspondence that was distributed OIG-wide and USPS management Created and maintained a number of Excel spreadsheets used daily by colleagues and managers for analysis purposes, saving time while providing quick reference to confirm monetary and check status of reports

RR Donnelley and Sons – Arlington, VA May 1999 – Nov 2002

Document Processor III

Operated Profile, a Windows-based proprietary software specifically designed for financial typesetting

Performed initial typing, proofreading and edited hard copy to ensure consistency of style, as required by the Securities and Exchange Commission (SEC) and formatted edited author's alterations

Answered telephones, made xerox copies, scanning and faxed documents

Recorded minutes during staff meetings and distributed to manager and co-workers

Worked on in-house jobs requiring accuracy and quick turn-around to attorneys on site

Filed legal documents, such as Prospectuses, Initial Public Offerings (IPOs) and Proxy Statements with SEC

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