Emily MacSwan

* ***** *****, *** *********, CT **812

acyqb5@r.postjobfree.com • 203-***-****

QUALIFICATIONS PROFILE

Analytical and detail-oriented professional with experience coordinating, planning, and supporting daily operational, administrative and sales functions to excel in Sales, Management, and A dministrative roles

● Proven self-starter in taking on marketing and sales projects to develop new business and sustain growth

● Outstanding interpersonal, customer service, leadership, and organizational skills

● Takes initiative to use creativity and innovative thinking to improve business results

● Demonstrated capacity to provide support for senior-level staff, including managing and coordinating projects and processes to support effective business operations

● Expert in utilizing technology for problem solving and increasing operational efficiency ADMINISTRATIVE & MARKETING EXPERIENCE

AMERICAN STIMULUS FUNDING CORPORATION, Danbury, CT February-July 2016 Office Administrator

● Improved data entry processing of funding applications, resulting in faster, more efficient underwriting

● Assisted underwriting process by evaluating financial statements of mid-market client companies

● Organized filing system to develop new sales leads from previous applicant companies

● Created new online funding application & updated company website for mobile & CRM applications SILVER BULLET MARKETING, Danbury, CT February-July 2016 Sales/Marketing Coordinator

● Excelled in marketing innovative trigger leads program for commercial insurance company clients

● Created cold-calling marketing blitz campaign, making over 400 prospecting calls in one week with over 2.5% sales success rate

● Utilized online marketing awareness campaigns, achieving over 80% sales success rate BON VIVANT SOCIETY, Nashville, TN May-July 2013

Intern and Co-Founder

● Co-founded non-profit organization and assisted founder with non-profit status designation

● Initiated events and online funding campaign strategies

● Maintained and updated organization’s Facebook page RETAIL INDUSTRY EXPERIENCE

TUMI, Nashville, TN, Greenwich, CT/White Plains, NY March 2014-July 2015 Associate Manager

● Consistently surpassed monthly sales targets (+6.5% January-July 2015)

● Unsolicited positive customer feedback was chosen for publication in company employee newsletter

● Created training system for new associates to enhance associate’s company and product knowledge

● Improved customer experience and relationships resulting in store’s improved sales performance POTTERY BARN KIDS, Nashville, TN December 2013-April 2014 Sales Associate

● Demonstrated superior sales and related skills, including extensive product knowledge, inventory management, stock room organization, developing visual displays and maintaining strong customer relations by creating and assisting with customer registries L’OCCITANE EN PROVENCE, Nashville, TN March-December 2013 Key-holder/Sales Associate

● Enhanced operational excellence by improving organizational system for more efficient maintenance

● Trained new associates on product knowledge, clienteling, and standards of operational excellence

● Supervised closing shifts and maintained organized store

● Maintained attractive store appearance through effective visual displays SPECS OPTICAL, Nashville, TN September 2012-March 2013 Sales Associate

● Created online sales marketplace to increase store sales

● Improved store operations by organizing customer files and paperwork for vendors, processing all shipments, and setting up visual displays

● Demonstrated broad range of abilities as optical sales associate through taking measurements, cutting lenses, and ensuring proper fittings

THE WALKING COMPANY, Nashville, TN July 2012-September 2013 Sales Associate

● Individualized customer experiences through personalized foot scans and fittings

● Assisted with daily store operations of processing shipment and maintaining an organized stockroom inventory and store visual layouts

EDUCATION

VANDERBILT UNIVERSITY, Nashville, TN 2010-2014

Peabody College, Human and Organizational Development Cornelius Vanderbilt Scholar, Peabody Honors Scholar Zeta Tau Alpha, Best Buddies, Reformed University Fellowship, Vanderbilt University Theatre, Habitat for Humanity

NEW FAIRFIELD HIGH SCHOOL, New Fairfield, CT 2006-2010 Ranked 10 out of 255, Diploma with Highest Distinction Captain of Varsity Swimming, National Honor Society, Treasurer of LEOs Club, Key Club, Treasurer of Student Council, tutoring of elementary and high school students, Habitat for Humanity SKILLS

Expert in Microsoft Office (Word, Excel, and PowerPoint), Windows, Apple OS and iOS Very experienced user of POS software, CRM software (Infusionsoft, Bankcard Pros), and Quickbooks WPM: 75

REFERENCES

Matthew Merrick, VP of American Stimulus Funding and Silver Bullet Marketing, Danbury, CT Joshua Hogan, former Store Manager of The Walking Company, Nashville, TN Estefania Villarruel, Store Manager of Tumi, Greenwich, CT Megan Richards, Store Manager of Tumi, Nashville, TN

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