Management Customer Service
Resume:
MICHAEL MENDEZ
******@*******.***
PROFESSIONAL EXPERIENCE
America II Corporation, St Petersburg, FL 2013 - Present
Director Facilities Operation – Commercial Multi-Building Campus
Planned strategy to ensure efficient management of assets – Managed, maintained and supported the reliability of the systems, equipment, properties and assets in the facility.
Excellent understanding of the CAPEX/OPEX accounting principles
Managed contracts, contractors, and procurement functions and provided support for the facility’s budget. Measured performance through SLA and KPI with the use of BMC Remedy software.
Project Managed new construction and renovations - $5M
Maintained and operated 234 facilities – Managed resources including budget, staff, contractors, consultants and finances.
Performed short term and long term maintenance planning for the properties (TPM, CMMS, SAP)
Supervised development/monitoring of facilities maintenance program.
Directed all activities relating to contracted facility services, including but not limited to technical reviews, materials, equipment and product requisitions.
Assisted and guided the contractors in completing the tenders and managed the projects assigned documented different contracts to be distributed as tenders to contractors.
Detailed analysis and study of, alternatives available as an adjunct to completing projects
Estimated the possible costs of equipment and machinery required for completion of projects
Researched the possible areas of development in a project in accordance with the established objectives.
Introduced changes in existing projects without disturbing the ongoing process, thus increasing output and reducing operating costs.
Stiles Corp. - SunTrust Bank Financial Center Tampa, FL 2010 – 2013
Plant Manager - Property Management Office Building (Position Eliminated)
Managed a team of 8 individuals and 3 sub-contractors
Responsible for all preventive maintenance of the HVAC chillers, electrical, plumbing, and life safety systems in a class A building
Maintained fan coil units, vav boxes, electrical systems, fan motors, domestic water pumps, generators, compressors, chilled water valves, plumbing, doors, and lighting
Excelled in customer service, quick response to trouble tickets, and complaint resolutions via the Work Speed reporting system
Bay Care Health System, Dunedin, FL 2006 - 2010
Director Plant Operations – Sr. Plant Operator - Hospital Facility (Position Eliminated)
Managed a team of 4 maintenance personnel and 5 night technicians
Kept operation and maintenance of the hospital’s chillers and boilers in excellent working order
Conducted all plant life safety inspections and quarterly audits; Made corrections accordingly
Created work orders, and managed service calls via the Computerized Maintenance
Management System - Four Rivers software TMS Enterprise
Managed HVAC excellence using the automated Trane (BMS) Building Management System - Tracer Summit (TPM and CMMS)
Extensive operational, administrative, and compliance with state, local, and federal laws and regulations including NFPA, OSHA, JCAHO, AHCA, and EPA.
Worked with pumps, motors, pneumatics, hydraulic systems, VFD, HMI systems, vacuum systems, compressors, medical air system, water softener systems, tower water chemical test systems, Caterpillar and Onan generators maintenance
Bell Atlantic, New York, NY 2001 - 2006
Director of Plant Operations - Telecommunications Facilities (Position Eliminated)
Managed a team of 125 technicians
Managed plant operations of twelve company buildings in the NY and NJ locations
Maintained all HVAC, electrical, plumbing, and boilers
Managed change effectively and maintained a flexible management response to changing circumstances and customer needs
Conducted all safety audits and meetings
Project managed all facilities remodeling contractors, electrical, HVAC, roofing, and building maintenance contracts for the company
Implemented OSHA safety training, including lock-out/tag-out, PPE, forklift operations, etc.
Phar-Mor Inc., Tampa, FL 1993 - 2001
Director Facilities Maintenance - Retail/Warehouse Facilities (Company filed Bankruptcy)
Planned, directed, and coordinated all building and equipment maintenance activities for eight commercial retail facilities in the Tampa Bay area
Managed the Maintenance Department with an annual budget of $1Mil-plus and 40 employees
Established equipment maintenance programs based on industry standard preventive maintenance programs, improving systems equipment up-time by 10%
INDUSTRIAL TRAINING
Environmental management seminar
Plant operations safety management
HVAC/E.P.A Certified, Universal
ADA Corporate seminar
Trane Tracer Summit Chiller Operators course
US Motors Basic/Advanced course
Onan generator basic PM course
1993 Cleaver Brooks Boiler Stationary Engineer Training
Project Management seminar
OSHA General Industry course
Conflict Resolution Management Course
Commercial Loss Control Inspection Audit
Risk Management conference
Basic/Advanced Commercial Building Inspection corporate seminar
CFM – Certified Facilities Manager (NYC) – 2001-2006
BOMA Member (NYC) – 2001-2003
Property Management Seminar – San Francisco, CA
EDUCATION
BS Business Administration (Management) – ITT Tech - New York
MILITARY EXPERIENCE
US ARMY (SSG 1984-1992)
Infantry, Army Ranger
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