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Management Customer Service

Location:
Saint Petersburg, FL, 33702
Posted:
February 08, 2017

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Resume:

MICHAEL MENDEZ

727-***-****

acyqb2@r.postjobfree.com

PROFESSIONAL EXPERIENCE

America II Corporation, St Petersburg, FL 2013 - Present

Director Facilities Operation – Commercial Multi-Building Campus

Planned strategy to ensure efficient management of assets – Managed, maintained and supported the reliability of the systems, equipment, properties and assets in the facility.

Excellent understanding of the CAPEX/OPEX accounting principles

Managed contracts, contractors, and procurement functions and provided support for the facility’s budget. Measured performance through SLA and KPI with the use of BMC Remedy software.

Project Managed new construction and renovations - $5M

Maintained and operated 234 facilities – Managed resources including budget, staff, contractors, consultants and finances.

Performed short term and long term maintenance planning for the properties (TPM, CMMS, SAP)

Supervised development/monitoring of facilities maintenance program.

Directed all activities relating to contracted facility services, including but not limited to technical reviews, materials, equipment and product requisitions.

Assisted and guided the contractors in completing the tenders and managed the projects assigned documented different contracts to be distributed as tenders to contractors.

Detailed analysis and study of, alternatives available as an adjunct to completing projects

Estimated the possible costs of equipment and machinery required for completion of projects

Researched the possible areas of development in a project in accordance with the established objectives.

Introduced changes in existing projects without disturbing the ongoing process, thus increasing output and reducing operating costs.

Stiles Corp. - SunTrust Bank Financial Center Tampa, FL 2010 – 2013

Plant Manager - Property Management Office Building (Position Eliminated)

Managed a team of 8 individuals and 3 sub-contractors

Responsible for all preventive maintenance of the HVAC chillers, electrical, plumbing, and life safety systems in a class A building

Maintained fan coil units, vav boxes, electrical systems, fan motors, domestic water pumps, generators, compressors, chilled water valves, plumbing, doors, and lighting

Excelled in customer service, quick response to trouble tickets, and complaint resolutions via the Work Speed reporting system

Bay Care Health System, Dunedin, FL 2006 - 2010

Director Plant Operations – Sr. Plant Operator - Hospital Facility (Position Eliminated)

Managed a team of 4 maintenance personnel and 5 night technicians

Kept operation and maintenance of the hospital’s chillers and boilers in excellent working order

Conducted all plant life safety inspections and quarterly audits; Made corrections accordingly

Created work orders, and managed service calls via the Computerized Maintenance

Management System - Four Rivers software TMS Enterprise

Managed HVAC excellence using the automated Trane (BMS) Building Management System - Tracer Summit (TPM and CMMS)

Extensive operational, administrative, and compliance with state, local, and federal laws and regulations including NFPA, OSHA, JCAHO, AHCA, and EPA.

Worked with pumps, motors, pneumatics, hydraulic systems, VFD, HMI systems, vacuum systems, compressors, medical air system, water softener systems, tower water chemical test systems, Caterpillar and Onan generators maintenance

Bell Atlantic, New York, NY 2001 - 2006

Director of Plant Operations - Telecommunications Facilities (Position Eliminated)

Managed a team of 125 technicians

Managed plant operations of twelve company buildings in the NY and NJ locations

Maintained all HVAC, electrical, plumbing, and boilers

Managed change effectively and maintained a flexible management response to changing circumstances and customer needs

Conducted all safety audits and meetings

Project managed all facilities remodeling contractors, electrical, HVAC, roofing, and building maintenance contracts for the company

Implemented OSHA safety training, including lock-out/tag-out, PPE, forklift operations, etc.

Phar-Mor Inc., Tampa, FL 1993 - 2001

Director Facilities Maintenance - Retail/Warehouse Facilities (Company filed Bankruptcy)

Planned, directed, and coordinated all building and equipment maintenance activities for eight commercial retail facilities in the Tampa Bay area

Managed the Maintenance Department with an annual budget of $1Mil-plus and 40 employees

Established equipment maintenance programs based on industry standard preventive maintenance programs, improving systems equipment up-time by 10%

INDUSTRIAL TRAINING

Environmental management seminar

Plant operations safety management

HVAC/E.P.A Certified, Universal

ADA Corporate seminar

Trane Tracer Summit Chiller Operators course

US Motors Basic/Advanced course

Onan generator basic PM course

1993 Cleaver Brooks Boiler Stationary Engineer Training

Project Management seminar

OSHA General Industry course

Conflict Resolution Management Course

Commercial Loss Control Inspection Audit

Risk Management conference

Basic/Advanced Commercial Building Inspection corporate seminar

CFM – Certified Facilities Manager (NYC) – 2001-2006

BOMA Member (NYC) – 2001-2003

Property Management Seminar – San Francisco, CA

EDUCATION

BS Business Administration (Management) – ITT Tech - New York

MILITARY EXPERIENCE

US ARMY (SSG 1984-1992)

Infantry, Army Ranger



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