Technical Support/IT/QC/Assembly/Management

Brandon Justice

**** ******* ** - ***** *****, IN 46107 E-Mail: ************@*****.*** Cellular #: 574-***-****

Summary of Qualifications

Skillful and dedicated individual with extensive experience in technical troubleshooting, installation, inspection and customer support.

Looking to relocate near Sullivan, IL to be closer to my wife’s family.

Extensive knowledge of building automation software as well as Office and MS Windows.

Computer hardware and software troubleshooting and repairs knowledge

Highly focused and results-oriented in supporting customers needs; able to identify goals and priorities and resolve in a timely manner.

Practiced at writing and maintaining detailed instructions that reduce redundancy, improve accuracy and efficiency.

Employment

Technical Service Representative/IT manager/Final QC (April 2011 - Present)

Applied Instruments, Inc - Indianapolis, IN

I provide technical assistance to customers for their satellite installation meters and other RF test equipment we manufacture.

I also provide in house IT services. I install, troubleshoot, repair, and maintain the company computer resources. This includes 20 desktop PCs running Windows XP, Vista, 7, 8.1, and 10. I also install software and trouble shoot software problems. This includes MS Office and Made 2 Manage. I also maintain the Made 2 Manage server, our primary domain controller, networking infrastructure, daily backups, etc.

My third title at the company is final QC. I have written the QC procedures for our Super Buddy and XR-3 lines of equipment. I also perform these duties daily on new and repaired units to verify they are fully operational before leaving the facility.

I also fill in for shipping and sales as necessary.

Technical Service Representative (April 2009 - April 2011)

Comfort Systems/Accu-Temp USA - Indianapolis, IN

I provided technical assistance to various businesses for their automated HVAC and refrigeration controls. I also dealt with dispatching service providers if they were needed. I also was taught how to install automation controls. Also programmed Novar Custom Language programs.

Technical Service Representative - Level Three Certified Servicer (October 2007 – March 2009)

ETS Inc. - Indianapolis, IN

I provided technical assistance to customers that called into our call center for assorted tanning beds ranging in years from 1990 to present. I troubleshot and suggested solutions to various problems and ordered replacement parts as necessary. I also performed outside service.

Materials Specialist Assistant (December 2006 - October 2007)

Suros Surgical Systems – Indianapolis, IN

I provided raw materials to the production room as well as performed receiving transactions in Oracle of raw materials after inspection has been performed. Other responsibilities included arranging the warehouse to be more efficient, establishing kanbans, and cycle counting. I also used forklifts to stage and put away products

Senior Computer Tech Lead/ Assembly Lead (July 2003 – November 2006)

Hewlett Packard/Foxconn - Indianapolis, IN

I repaired various computer units after diagnosis of hardware, software and cosmetic issues. I replaced parts, re-imaged, reinstalled drivers, painted, inspected and performed other various tasks to repair the units.

I also previously instructed the line on how to assemble the assorted computer systems, as well as managed their break and lunch times.

Senior Sales Associate (Oct 2001 - Feb 2003)

Best Buy - Fort Wayne, IN

I performed as a sales associate on the floor, as well as managed the part-time employees under me. Other responsibilities were writing the sales action plan for each week and tracking sales numbers, installing new products and testing their functionality. Every Wednesday I also performed cycle counts of all stock in the system to account for theft. I kept less than a 1 percent product loss for the time I was there.

Education

Electrical Engineering Technology (1997 - 1998)

Purdue University - West Lafayette, IN

I attended classes for a year and had to leave due to personal reasons.

High School (1993 - 1997)

Tippecanoe Valley High School - Akron, IN

I graduated in top 25 percent of my class.

I was awarded Who’s Who in American High Schools for three years as well a few other awards.

Skills

Made 2 Manage

Novar ( ESS, Lingo, Opus, Savvy, Etc)

Andover Controls

Johnson Controls Metasys

I/Net

Assorted other building automation software programs

Lode Data 1.53 and 2.01

Microstation SE

AutoCAD 2000

MS Office Suite (Word, Excel, PowerPoint, Etc)

Corel Suite

Focus One

Most other MS Windows programs

Linux

HTML (Dreamweaver)

Other asst computer skills (networking, troubleshooting, software installations, Etc)

Vista, SFC (Shop Floor Control), and other business applications

Oracle

MS Axapta

Assorted electrical tools including a voltmeter

Assorted measurement tools such as a tape measure, calipers, mics, and specality equipment

Quick learner, hard worker, and I'm willing to learn or prove myself in any way

References available upon request.

This is additional employment information not on main resume:

Mobile QC Inspector (Feb 2003 - July 2003)

Product Action - Indianapolis, IN

I traveled to various business and performed visual and physical inspection processes as a third party inspector. I performed work for Toyota, Lexus, and Ford.

Senior Sales Associate (Oct 2001 - Feb 2003)

Best Buy - Fort Wayne, IN

I performed as a sales associate on the floor, as well as managed the part-time employees under me. Other responsibilities were writing the sales action plan for each week and tracking sales numbers, installing new products and testing their functionality, and other assorted tasks as necessary. Every Wednesday I also performed cycle counts of all stock in the system to account for theft and lost products. I kept less than a 1 percent product loss for the time I was there.

Designer/Drafter/Inspector (Dec 1999 - Oct 2001)

Butler Telecom - Fort Wayne, IN

I used Lode Data to design the cable routing and placement of assorted CATV electronic equipment and poles. I also used Microstation SE and AutoCAD 2000 to edit and plot design maps. Other tasks have included Stranding, Posting and QC work. My last task was working with Focus One draft/design software.

Tagger/Strapper (June 1999 - Dec 1999)

R.R. Donnelley’s - Warsaw, IN

I placed shipping tags on bundles of catalogs and ran them through a strapping machine to get them ready for shipping. Cleaning and manual counting of catalogs was also done.

Final QC Inspector (Feb.1999 - June 1999)

Sofamor Danek - Winona Lake, IN

I did final inspection on spinal implants using mics, calipers, asst Johnson gages, and other specialty tools. Use of an optical comparator was also necessary to test the dimensions of the parts. I read blueprints and performed NCR’s on parts that failed inspection.

General Manufacturing/Inspection (May 1998 - Feb 1999)

Biomet - Warsaw, IN

I performed several finishing procedures on various implants. 30, 80, 120 grit sand blasting, shot peen, ceramic, and glass bead blasting. I also worked in the mold room with HDPE powder in a thermal press. I also had to inspect all of my work to ensure quality.

General Maintenance (May 1997 - Aug 1997)

DaLite Screens - Warsaw, IN

I did general maintenance tasks around the plant. I replaced fluorescent lights, painted, repaired machines, and other tasks.

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