Data Entry Customer Service

KATRINA E. WAINWRIGHT

**** ***** ***** ***** ********, OH 43207 614-***-****

*****************@*****.***

SUMMARY OF SKILLS

Management

● Assisted with human resource management

● Developed and implemented innovative sales incentives

● Conducted sales audits

● Design visual merchandising ideas and plannogram maps

● Initiated weekly work schedules for employees

● Performed monthly inventories of products on hand

● Processed returns and credits

● Maintained control of inventory and stock room

● Coordinated working and delivery schedules

● Interacted with district manager and delivery service people and vendors

D ata Base Management/Entry

● Compiled, communicated and tracked sales statistics

● Traced associate performance and sales goals

● Keyed alpha and numeric data entry

● Processed account receivable/payable

● Billed HMO and Medicare insurance

C ustomer Service/Clerical

● Extensive face-to-face and telephone interaction with customers

● Managed employee records

T echnical

● Data Entry: 10 key touch & 10 key reverse (keystrokes per hour: 9,000 – 21,000)

● Software: Word perfect 6.0

2

● Hardware: 10 key data entry; personal computer; cash register; multiple-line telephone fax

EXPERIENCE

2 001-2004 Time Warner Cable, Columbus, OH

Customer Service Rep

2005-2013 Kroger's, Columbus, OH

Deli Manager

2014-Present Giant Eagle, Columbus, OH

Deli Clerk

3

EDUCATION

Hueneme High School; Oxnard, CA

Received Diploma of Graduation/Major: General Education 4

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