Customer Service Insurance
Resume:
Elvin Weddle
***** *. ***** *******, *** ***
Sugar land, TX 77479
******@*******.***
Summary
IT consultant with 1+ year IT experience installing and troubleshooting Microsoft OS and applications on PCs and Laptops. Also troubleshooting PCs/laptops hardware plus performance issues. experience configuring and troubleshooting Cisco routers, switches and basic Cisco Callmanager server add and move changes.
19+ years experience in Auto Claim Insurance Adjuster/Manager. Proactive, solutions oriented professional experienced in cost/benefit analysis, claims evaluation and resolution, Strong interpersonal aptitude and demonstrated ability to interact positively and effectively at all levels both inside and outside the organization. Thorough, dependable and proactive with proven ability to effectively manage projects and processes in high energy environments.
Specialties
Conflict Resolution, Cost Benefit Analysis, Risk Management, Customer Relations, Training/Staff Development, Liability Investigation, Claims Resolution, Volunteer Coordination Best Practices Implementation, Property and Casualty, Insurance Interdepartmental Coordination, Policies and Procedures, Settlement Negotiations, PeopleSoft Experience, MS Office, Process Management, Microsoft Operating systems, Team Oriented, Claims Evaluation, Cisco Router and Switches, Team Leadership, basic Cisco Callmanager voice, PC setup, PC installation, PC Troubleshooting, Basic Microsoft Server Experience, Team Player, Dedicated and motivated employee.
IT Consultant
IT Specialized Consulting
January 2016 – Present
1 year experience configuring, installing and troubleshooting Microsoft PC/laptops and Cisco network devices as a IT Consultant. Experience installing and troubleshooting MS Office (Outlook, Excel, Word etc), Windows 7, 8 and 10. Experience resolving PC performance, PC applications, PC hardware issues. Also experienced in configuring, maintaining and troubleshooting Cisco 29xx routers, Cisco 2960 switches. Plus configuring end users, IP phones, ATA 186/187/188 and analog gateways in Cisco Callmanager 8.x and 10.x.
Claims Manager
Spartan Insurance
March 2013 – Present
Direct Supervision of Claim Adjusters, Estimators and Support staff. Mentoring and staff development. Support and advise litigation staff. Meet with state and 3rd party auditors and regulators. Extensive knowledge of auto repair procedures and injury treatment practices. Advanced understanding of Tort and common law and litigation venues. Experience in policy writing and responding to TDI complaints.
Agent
Insphere Insurance Solutions
August 2012 – April 2013
Health and life insurance sales to residential and commercial clients. Advised clients on insurance products and developed leads to potential clients. Assisted new agents on best practices. Handled marketing and client development to provide the best product for the client.
State Farm Insurance
Auto Claims Adjuster
March 1998 – April 2011
Investigated, evaluated and settled auto insurance claims. Demonstrated understanding of common law, tort law and applicable statutory law; excellent customer service and negotiation skills. Handled problem files for lesser experienced adjusters. Mentored and trained new claims adjusters on best practices. Wrote responses to TDI Complaints.
Transition specialist
Owen Healthcare ( Cardinal Health)
March 1997 – March 1998
Trained hospital personnel on the use of pharmacy equipment to keep track of medication doses and control costs. Traveled to three states for a 5-month period to train new customers on use of equipment. Pyxis and Meditrol dispensing units.
Captured lost revenue for an inner city medical center. Researched and located missing invoices and organized data into spreadsheets. Changed workflow processes to utilize resources more effectively. Assisted in the hiring and training of a new director of pharmacy for the medical center. Result: Client was able to locate lost revenue and take action on unpaid invoices.
EDUCATION / TRAINING
Bachelor of Arts, Missouri State University
Microsoft MCP, Microsoft MTA, Cisco Systems CCNA
MBA, University of Houston-Victoria (Pends)
Veteran, US ARMY
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