Customer Service Sales

Roger Flores

**** ******** ***** *** *******, TX 78251 Cell: 210-***-****

******@*****.***

Looking to advance my career with a family first oriented company, I bring over 15 years of great customer service as well as a great attitude, I work well alone or with others with little to no supervision. I am a responsible team player and take my work very seriously. In my experiences I have worked in a production role for around 9 years, also have around 10 years experience in route sales delivery and around 7 years experience in telecommunications and installation and repair as well as 1 year merchandising experience. Education

Thomas Jefferson High School

Graduated June 1985

San Antonio, TX

Experience

Shipt.

June 2016 present Personal Shopper

I am a personal shopper for groceries for local residents, I shop and then deliver to their home or business.

TruGreen

May 2016 June 2016 Lawn specialist

We take care of customers lawns applying fertilizers and weed control products and also sales To new and existing customers.

November 2014 April 2016

Tending to elderly parents while my father was recuperating from illness. AT&T

July 2007 November 2014 Premise Technician, San Antonio,Tx. Installer and Repairman of Uverse products including Television and High Speed Internet and VOIP, including setting up home network including wifi. I work in various elements including working aloft, we utilize the latest testing equipment to ensure customer satisfaction. We work with coaxial cable as well as cat 5 and cat 3 and quad wiring for installations. Kautex

February 2007 July 2007 machine operator san antonio, TX we manufacture fuel tanks for toyota tundra at our local Toyota manufacturing plant, working various shifts including overnight, our tanks are immediately used in production. Other companies worked for include

FedEx driver

Cintas service sales rep,

Yumi cream co driver merchandiser

Core mark merchandiser

Corporate express delivery driver

Pace foods process room operator

Ozarka water co. delivery driver

Skills

Customer service

15 years of great customer service including residential and business interaction including phone and email, often dealing with high tension customers who rely on their services for business or schooling needs and more times than not delivering satisfaction often times staying beyond my scheduled times to ensure customer satisfaction. Driver

I have driven in a working role for around 15 years including Vans, step vans, 26 ft box trucks and

refrigerated vehicles, duties included sales and service of various products including water, foods and parcel packages and uniforms, also in a technical related field. Technical

I have over 7 years working in the telecommunications field including wireline, high speed internet, cable television and home phone including the new voice over ip technology. I have experience in RG6 and RG59 and also RJ45 and Rj11 connections. Also set up home and business networks including computers, laptops and mobile devices. I also installed Routers including WiFi and voice over ip systems.

Troubleshooting

I have over 7 years of troubleshooting experience utilizing the latest technologies, p rovided site troubleshooting support through testing, identification, corrections of issues, and escalating situations unresolvable.

Installation and Repair

Responsibilities included timely installation and repair of phone, high speed internet and television services often working in adverse conditions including aloft and in attics and extreme weather. I have resolved many issues deemed difficult by my extensive knowledge and never give up attitude, often times called upon by my supervisor to handle such cases. Leadership

I was often called to train new technicians and was well respected among other techs, I was often getting calls for help and advice on other techs jobs, I often stayed late helping finish out the days calls.

Thank you for your consideration

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