Customer Service Representative

WHITNEY GENERETTE

** ***** ****** *** * 910-***-****

Fayetteville, NC 28314 ****************@*****.***

PROFESSIONAL PROFILE

Task-focused professional with the cross-functional clerical and customer service skills necessary to integrate healthcare delivery to create accessible, appropriate, and comprehensive care pathways to ensure quality patient care. Leads by example and sets high standards for performance.

Proficient in Microsoft Word, PowerPoint, Excel, and Office; Type 30WPM. QUALIFICATIONS

Interpersonal Professional Communications Healthcare Computer Information Systems Medical Practice Management Systems Accounting, Payroll, and Banking Systems Human Resource Management Organizational Improvements Business Office Operations Insurance Billing Procedures Maintaining Prescription Line Leadership and Management Appointment Scheduling Prescription Verification Medical Office Procedures Medical Terminology Anatomy & Physiology Healthcare Claim Cycle Insurance Verification Healthcare Law HIPAA Compliance Electronic Medical Records Practice Management Software EMR/EHR Greenway PrimeSUITE Practice Structure Charting and Filing Processing Payments EDUCATION

Ultimate Medical Academy, Tampa, FL – Associate in Science, Healthcare Management, 08/2014 (GPA 3.00) Key skills acquired through extensive training:

Organize and assign office duties and responsibilities to ensure efficient operations.

Assist in the management of facility or department operations, personnel, finances and admissions.

Plan, direct, and coordinate medical and health services to improve quality of healthcare provided.

Implement procedures for coding/claims processing, patient admittance and record management. Enhanced knowledge base includes: Research and Writing Skills, Analyzing and Solving Issues; Business Communications; Accounting for Managers and Biology and Sociology. PROFESSIONAL EXPERIENCE

GoJet Airlines

Flight Attendant 04/2016 – Present

Attend preflight briefings on details of the flight

Ensure that adequate supplies of refreshments and emergency equipment are on board

Demonstrate the use of emergency equipment

Serve, and sometimes sell, beverages, meals, or snacks

Assist passengers with special needs

Administer first aid to passengers, when needed

Direct passengers in case of emergency

Fayetteville Gastroenterology Associates 01/2015 – 04/2016 Scheduling Coordinator, Medical Records

Ensure patients are scheduled in a timely manner.

Prepare medical charts in time for patient appointments.

Take inbound and outbound calls to assist patients and medical offices in need of appointments.

Fax and scan documents needed to complete patient profiles.

Oversee and train colleagues of new personnel.

Sykes, Fayetteville, NC 06/2014 – 01/2015

Customer Service Representative

Deliver value-based customer contact management solutions tailored to the unique needs of clients.

Maintain high personal and professional standards of conduct and integrity.

Committed to quality service and continuous improvement. U-Haul, Fayetteville, NC 01/2014 – 06/2016

Customer Service Representative/Sales

Perform a multitude of tasks including answering phones and assisting customers.

Earned top 5% in storage sales.

Maintained clean and organized office and guest area; forklift certified. Center for Economic Empowerment & Development (CEED), Fayetteville, NC 06/2011 – 08/2011 Intern/Clerical Support

Answered phones, maintained files, and kept all information confidential.

Made certain the office remained organized and running smoothly.

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