Management Manager

Gary King

** ******* ***, ********, ** *****

Tel 908-***-**** / e-mail: ********@*****.***

SUMMARY

Award winning, Senior Technology Manager with 20+ years experience managing diverse business process, change management and infrastructure projects within the financial sector. Repeatedly selected by senior management to lead multi-million dollar technology initiatives categorized as mission critical.

The following represents a subset of key accomplishments:

Bank of America Corporation

Created the Model for Client specific Trading Floor Support. Effort resulted in deploying business specific Domain support model across the Enterprise.

Created and Managed Market Technology Infrastructure Problem Management Function resulting in clear identification of root cause, generation of permanent remediation plans, 45% reduction in number of year on year Severity-1 outages and significant reduction in time/revenue/people hours lost.

Analyzed, defined and coordinated deployment of Infrastructure capabilities for BAC/ML Bank-Brokerage Integration resulting in expansion of Enterprise release management environment and increased capacity to support future joint releases.

Led several Complex Divestitures of various businesses resulting in cost effective, timely and secure transition of all user based access and technology, business functions, purchased applications and applicable data movement.

Credit Suisse First Boston

Disaster Recovery build out of Data Centers, Network and Trading Floors. Recovery testing of joint Data Center/Building power downs. Participated in internal and street-wide Business Continuity exercises post 9/11.

Performed Global Review of Data Center Management and Capacity resulting in the redesign of existing facilities to accommodate new and future technologies. Worked with IBM and Intel to review their next-gen server and chip solutions to develop roadmap for deployment feasibilities/timelines within existing data center constraints.

Led Divestiture efforts for CSFB sale of Pershing to BNY. Awarded CSFB One Award.

Led the Infrastructure readiness to support Wall Street’s historic first-ever Dutch Auction IPO – Google. Awarded CSFB One Award.

PROFESSIONAL EXPERIENCE

Bank of America Corporation – Director/Senior Vice President 6/2005 to 12/2015

Legal, Compliance, Risk and Regulatory Relations Technology – Technology Solutions Manager 2/15-12/15

Formulated tracking and implementation plans for Severity1/2 Audit items, 45 Day Application Recovery Mandate and Remediation of Not-Permitted Technology for ~175 applications and ~3,000 technology risks.

Divestiture Services – Infrastructure Execution Lead 12/10-1/14

Lead for Complex Business Divestitures involving the disentanglement of divested application environments and user populations. Executive Interface across Business, Risk/Compliance, Application, Books and Records, Legal and Buyer Executive Leadership Teams to ensure Transition Services Agreement responsibilities successfully brought to closure and decommissioning.

Merrill Lynch Transition – PMO – Infrastructure Technology Lead 01/10-12/10

Senior Infrastructure Lead to align and deliver Integrated Test Environments across Mainframe and Distributed environments for BAC Enterprise and ML Bank/Brokerage Integration Efforts. Member of PMO SLT, Tech Exec Stakeholder Committee.

Trading Domain – Change Management 4/09-12/09

Post ML merger, responsible for melding of Enterprise Standards and Change Management Operations for the Combined BAC/ML Trading Domains. Designed Domain Specific Change Operations Responsibilities Charter, Urgent Change Review Process and the re-alignment of the Change Advisory Board to align with the Functional Technology Support Teams.

Trading Domain – Problem/Change Management and Real-Time Environment Monitoring 10/08-04/09

Responsible for the coordination of the Trading Domain and Enterprise Processes and Operational functions around Change and Problem Management and the blending of the Enterprise Monitoring Capabilities specific to the Trading Environment.

Operational Assurance – 4/08-9/08

Built an Organization to ensure Operational Readiness for all efforts transitioning to the Enterprise Production Environments. Created a “Build to Operate” RoadMap and “An Opportunity a Day” to close Environmental Monitoring gaps discovered by the Operational Support and Incident Triage Teams.

Problem Management – 1/07-3/08

Built and Operationalized a Problem Management Process and Root Cause Analysis Team. Built and mentored team, redefined processes, necessary cross-functional partnerships, reporting operational and management metrics.

Dedicated Client Services (“DCS”) - 6/06-12/06

Responsible for the expansion of the Trading Domain Support Model throughout all of Equities and Global Credit Products.

Special Assignment for CTO of the Markets Technology Infrastructure Organization - 11/05-6/06

Entrusted to Build a Dedicated Support Model for a select group of Trading Application Groups. Used a ‘wipe the board clean’ approach which was successfully put forward as core to the GTI Global Support Functions.

Senior Service Delivery Manager – 6/05-11/05

Supported portfolios of projects for GCIB Equities and Fixed Income Cash Securities Back Office Technologies, Derivatives Back Office Technologies and Capital Markets Business Continuity Capability and Testing.

Credit Suisse First Boston - Director – 11/2000 to 5/2005

Relationship Management in support of Equities Cash Businesses and Private Client Sales. 4/04–5/05

Translate business and application requirements into infrastructure deliverables. Established weekly review of Incidents/Problems/Changes and Deep Dives. Lead for Cluster wide efforts such as NT4 Elimination, Power Down Coordination, Network Upgrade Program and Disaster Recovery Currency.

Lead Managed the Infrastructure Design and Implementation of the Technology requirements for the Google IPO. Awarded CSFB One Award for the second time (Firms Highest Honor) for efforts. Key responsibilities included:

Management and coordination of all deliverables for all GTI Towers.

Managed the deployment of the Master Order Book, File Transfer and Encryption/Decryption, Data Retention, Syndicate Help Desk, Deal Axis Syndication systems and Middleware environments.

Coordinated the enhancement or expansion of the front office and back office NASDAQ and NYSE order flow environments.

Coordinated heightened support awareness and Code Denny's Response process.

Managed all GTI resourcing and required hardware spend. Arranged reprioritization of equipment deployments to reduce overall cost to the firm as well as to the deal, maximizing deal profits.

Ensured all environments were risk managed in line with firm standards.

Special Assignment CTO/CIO – 1/03-4/04

Performed a Global review of the firm’s Data Centers highlighting existing capacity concerns and lack of consistent organizational and management processes. Joint IT/Critical Facilities recommendations for the remedying of the situation submitted in Jan ’04.

Managed the separation of CSFB and Pershing post sale to BONY. This involved the surgical separation of the joint network supporting both the Production and DR environments of both firms. Managed the negotiations surrounding technology facility leasing, DR facility sharing and risk management of the TSA and longer-term business/technical impact of the environment post separation. Awarded the firms highest honor - CSFB One award - for efforts.

Director of Disaster Recovery Americas – 11/00-1/03

Following DLJ merger with CSFB, assumed responsibility for the delivery of Disaster Recovery infrastructure in the Americas. Key successes included:

Implementation of $6.3m recovery solution for Front Office trading environment including Private Wire fail over and Market Data Services and Exchange Connectivity, Re-fit of the DR facilities to current technology standards by redeploying equipment obtained via the DLJ merger and Voice Recovery for Trading (Turrets) and dial tone (PBX) including conversion to QSIG, AIN redirection and CO redundancy.

Delivery of 410 back-office contingency seats via a 3rd party provider.

Design & implementation of WAN and LAN configuration at 4 recovery facilities.

Delivery of all common infrastructure disaster recovery components, to include email and remote access, utilizing latest Storage Area Networking Technologies.

Member of the Securities Industry Association BCP/DR Working Committee.

Participant in the authorship of the FED White Paper (Interagency Paper on Sound Practices to Strengthen the Resilience of the U.S. Financial System) post 9/11.

Donaldson Lufkin & Jenrette - Vice President – 5/1984 – 11/2000

(Merged with Credit Suisse First Boston in 11/2000)

Responsibilities / Accomplishments:

Directed and managed the growth of the technology from stand alone PC’s to Enterprise Class servers, kilobytes to terabytes of storage and from short haul modems to firm wide Gigabit capable Dark Fiber networking.

Cobol Application Development – Data Entry, Fixed Income P&L Calculations, Specialized Payroll and Accounting Reporting.

Facilities coordinator for multiple relocations of departments and the build out of three data centers.

Liaison to Pershing for all financial data entry and financial reporting applications.

Managed the Enterprise rollout of PeopleSoft Financial Products.

Technical manager for the Enterprise Implementation of the Payroll/HR EIOC System.

BCP/DR served as the DR coordinator for the firm.

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