Customer Service Management
Resume:
Eric Jardine
** ***** *** *****, ******** Hill, Ontario, L4E 4A2, Tel: 416-***-****
e-mail: ***********@*******.***
OBJECTIVE:
To secure a challenging Logistics or Supply Chain Management position with a dynamic and exciting organization where my business knowledge, experience and skills will contribute towards the growth and success of the organization.
RELEVANT SKILLS:
Extensive product knowledge coupled with creative ideas for product applications and a solid history of logistics success. Proven ability to develop, evaluate and implement business strategies potential in new market areas. Strong analytical and planning skills combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy.
Experienced global management professional with many years of continued career progression accompanied by key accomplishments in highly competitive industry. The beneficiary of empowered work environments where broad responsibility and decision-making have been pushed down into the organization, resulting in exceptional exposure and work experiences.
Hands-on and leadership experience across a range of logistics functions including: production planning, inventory management, customer service, forecasting, order fulfillment and distribution with a diverse global group.
Experienced in Supply Chain Management.
Role: SCM Buyer/Planner/Inventory Analyst/Logistics and Warehousing
Excellent Analytical and statistical skills.
Proven track record in New product introduction and International Product Transfers
Product Transfers.
EOL Analyzing And Buying
Management of ECO’s with minimum cost
Support of APO (annual physical inventory)
Distribution And Warehousing
Excellent writing and communication skills
Proficient in use of systems… BPCS, I2, Aspect, Matrix, Manugistix, Oracle, Lotus notes and SAP
WORK EXPERIENCE:
June 2008to October 2016 –Harris Broadcast/Imagine Communications
Provided support to manufacturing in SCM to support process improvements and cost reductions.
Performed Tasks In: MPS/MRP input and analysis
Analysis of coverage and clear to build reports to optimize inventory
Management of the customer order book
Implement Engineering changes to ensure seamless transition to manufacturing
Key interface between Program office, Customer,Engineering, and Manufacturing
March 2011 – Disaster relief Japan tsumani ensure no down time on material.
August 2011 – Disaster relief Thailand floods spent 6 weeks in Thailand to ensure material pipe line
June 2013 – Transferred 240 PCBA’s from Malaysia to Thailand (stayed 11 weeks until transfer completed)
March 2006 to 2008 – GE Multilin
Buyer/Planner
October 2004 to 2006 – EEMC Consulting
International consultant in SCM best practices. Experience in U.S, Mexico and Asia. Extended contracts in all
Three locations.
June 1973 to October 2004 – IBM/Celestica
Type of Industry: Electronics (A world leader in the delivery of innovative electronic manufacturing services)
April 2001 to October 2004 - Buyer/Planner
Celestica after Market Services, Toronto, Ontario
Provided support to manufacturing, identified, planned and implemented process improvements, and managed cost reduction.
Performance Tasks: Plans, organizes, control and executes a production schedule for designated products. Develops production schedules based on actual and forecasted customer demand. Analyzes input (e.g., capacity, cycle times, urgency of request, material availability. etc) Analyzes internal impact (e.g., line scheduling, procurement, logistics, shipping, etc). Ensure quality and integrity of information used to generate materials requirements. Manages issues associated with engineering changes to ensure minimal cost exposure, excess material and risk to customer shipment. Participates in the introduction of new products and supports the transfer of existing products through planning and analyzing of common and unique materials. Communicate information on materials availability to support build plans throughout product life cycle.
Controls and reports inventory. Analyzes materials plan and make recommendations on inventory levels. Produce weekly reports to forecast and track inventory levels.
January 2001 to March 2001 - Buyer/Planner
Assignment @ Celestica Raleigh
Provided direction to Planners on more effective and accountable business support processes.
Entailed: MPS/MRP input & analysis
Conducted coverage and sizing report; advised Buyers what is needed and when
Created surplus/excess, reports to minimize obsolescence and cost exposure.
Coordinated, controlled and reported inventory. Produced weekly reports to forecast and track
Inventory. Balanced inventory results with financial records. Tracked inventory issues, conducted root
cause analyses. Supported physical inventory count process.
Eric Jardine – Page 2
WORK EXPERIENCE – Continued
January 2000 to December 2000 - Buyer/Planner
Assignment @ Celestica Monterrey (Mexico)
Provided support to manufacturing in SCM to support process improvements and cost reductions.
Performed Tasks In: MPS/MRP input and analysis
Analysis of coverage and clear to build reports to optimize inventory
Management of the customer order book
Implement Engineering changes to ensure seamless transition to manufacturing
Key interface between Program office, Customer,Engineering, and Manufacturing
1973 to 1999 – Previous Work History Within IBM/Celestica
Various production planning and expediting roles.
EDUCATION AND TRAINING:
Dec 1997 - Capics Diploma
June 1973 - Grade 12
Courses taken at IBM/Celestica
Materials Logistics
Creative writing
Managing conflict
Communicating skills
Effective negotiating
ESD
Quality management
INTEREST AND ACHIEVEMENTS:
Receiver of IBM Merit award
Celestica Team player award
Several successful assignments (Mexico, Raleigh, Lexington, Rochester Mn., Boca Raton etc),
United Way active volunteer
Easter Seal for kids 24 hour running relay
Toronto Marathon
External interest: running, cycling, skiing, tennis, hockey, soccer, motor racing, boy scouts
References available upon request
Contact this candidate