Customer Service Data Entry

RESUME

JOANNE SHERBANK

#***-***** ** ***

Sherwood Park, AB T8C 1G9

Cell: 780-***-****

E-Mail: s *********@*****.***

Employment

Display Design Systems – 17214-106 Avenue, Edmonton, AB (Aug 2012 - November 2016)

Reception - Data Entry - Order all office, cafeteria supplies

Payroll - AP/AR - Human Resources - Group Benefit Co-ordinator

Arrange - Social club lunches, and special events

Book keeping - Bank reconciliation - banking - Inventory

Collections - All jobs in the office, one person office.

Year end procedures for Accountant - year end.

Company went into Bankruptcy - December 1 - 2016.

Voxcom/Protectron - 4209 - 99 Street, Edmonton, AB (Oct 1999 - Dec 2011)

Team Leader - Emergency Response Centre

Scheduling and coaching Junior/Intermediate Staff

Technical support, customer Service, responsible for all equipent checks and mainteance.

Moved on to Emergency Services, False alarm agent

Ensure excellent and professional response to customers

Sell services

responsible for updating all police - fire - medical bylaws

Night, Day, Evening and weekend shifts.

Laid off - moved office to Montreal

Purolator Courier - 11620 - 178 Street, Edmonton, AB (July 1989 - October 1991)

Data Entry, Printing controlled shipment productivity reports

filing Assisiting all other departments when required, Evening shifts Moved this office Data entry to Calgary, AB.

William Huff Advertising - 58 Airport Road, Edm, AB (October 1987-June 1989)

Typesetter, customer Service, Collections, Month end Balancing

AP/AR, Banking, Data Entry.

All duties as assigned by Office Manager,

Worked with little to no supervision.

(2).

Sheriffs Office - 1A Sir Winston Churchill Square, Edm, AB (Feb 1981 - Sept 1987)

Junior Clerk typist, file clerk, garnishee clerk, Cashier

Typing writ of execution cards daily, bank deposits

First full time office job, advanced to Clerk Typist III Sears Kingsway Mall - Edmonton, AB (Oct 1979 - June 1981)

First job through School, Work experience program hired on part time

Cashier, customer Service,

Worked as float in different departments when busy or lack of staff EDUCATION

Graduated Victoria Composite High School - Business Education Program

Dicta Typing - NAIT, Edmonton, AB

Typesetting - Westera Instrutude of Technology, Spruce Grove, AB

Word, Excel, Windows, E-mail - Power Point

On going weekly computer, customer service, collection, technical training Voxcom/Protectron.

Book-keeping I-II - Contiuing Education, Edmonton, AB PERSONAL SKILLS

Independant, Responsible, Proven Attendance Record

20 Plus years office experience, ability to grasp new challenges

excellend keyboarding skills, collection, data entry experience

Outstanding custmer Service skills,

Experienced in Administration, financial transactions

Team Player, stong interpersonal skills, work well in group or on my own

Stong problem solving skills, conflict resolution, supervision of staff INTERESTS & ACTIVITIES

I enjoy the outdoors, cross-country skiing, running, exercise buff, gardening, and my dogs. All my friends and family. Travelling and the country life.

(3).

(3).

Please consider my resume for the position you have available. I am currently employed at Display Design Systems, but the company, is straining for business, due to the economy. I have the ability to grasp and apply new skills and concepts, am a team player who demonstrates strong communication, interpersonal, problem solving skills. A responsible mature person. I have gained a great deal of knowledge and experience and have had opportunities to take numerous computer, customer services, telephone, first aid, whmis courses throughout my work places. If given the opportunity you will find me to be energetic, physically fit, dependable, mature employee. Who can multi task with the best! I look forward to meeting with you to discuss the position further, at your convenience.

Contact this candidate