Customer Service Representative

Julian Christopher Casillas

**** ***** *** ***, ********, Ca, 90040

562-***-**** ************@*****.***

Education

University of Southern California Graduated 2016

David and Dana Dornslife College of Letters, Arts and Sciences

Bachelor’s Degree in Social Sciences, Emphasis in Psychology

Work Experience

Smile Lounge Photo booth Services 2012 – Present

Customer Service Representative, Photo booth Attendant

Transport, set up, and inspect photo booth equipment to ensure proper performance and to make modifications as needed

Understand back-end operations of the photo booth including software, camera, lighting and exposure

Troubleshoot any technical issues at a fast pace and keep a positive attitude/image while doing so

Create a fun atmosphere and encourage guests to have a great time in the photo booth

City of Commerce 2015 - Present

Lifeguard, Swim Instructor, Water Polo Assistant Coach

Strong aquatic background with knowledge of lifeguarding and coaching

Perform certain secretarial and managerial functions, as instructed by the supervisor

Provide supervision and protection of patrons of the facility while maintaining professionalism

Teach students the fundamentals of basic swimming and water polo ranging from ages 3-14 years old

Work on a one-on-one basis with student with disabilities as well as in a group setting; adapt teaching approaches according to the age, experience and ability of students

Skilled in working with and training students of all ages; capability to motivate students to enhance their performance and improve their standards

Ensure discipline among players through understanding and evaluating the pros and cons of his or her every decision.

Set long-term and short-term goals for players, and inspiring them to achieve it

Ability to communicate, consult, and advise students in a friendly manner

University of Southern California William Lyon Recreational Center Los Angeles, CA

Facilities Attendant, Supervisor, Lifeguard 2012 – 2015

Answer telephone, provide information and answer all inquiries about the facility

Maintain general safety and security, by being visible in the environment and informing the facility supervisors of any concerns regarding facility, equipment, employees, etc.

Provide leadership and manage the facility through ensuring effective employee performance

Summary of Skills

Proficiency in Microsoft Word, Excel, PowerPoint, Social Media

Self-motivated, confident, energetic, and enthusiastic individual

Superior managerial, coordination, and organization skills

Certified in First Aid, CPR/AED, Administering Emergency Oxygen, and Blood-borne Pathogens Training

Vaccinated for Tuberculosis

Athletics

University of Southern California

Member, Club Men’s Water Polo Team 2014 – Present

Member, Division I Men’s Water Polo Team 2012-2013

Team won NCAA Championship Title

University of La Verne

Member, Division III Men’s Water polo Team 2011-2012

Scholar Athlete, All Academic

Student Organizations

President of Men’s Club Water Polo 2014 – Present

Manage Team, dues, expenses; Schedule team events with other collegiate clubs

Recreational Club Council 2014 – Present

Manage budget, practice schedule, payments, policies and club administration

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