Sales Customer Service
Resume:
James Ferguson
Omaha, NE 68137
***********@***********.***
CAREER SUMMARY
Award winning business professional in sales and territory management with over 20 years of experience. Clear and focused ability to make strategically effective decisions and communicate initiatives to fruition. A leader in team development and cooperative functions to meet or exceed expectations needed for sales, profit, and customer satisfaction. Key abilities to analyze and adapt value/relationship based selling programs for business development along with maintaining retention core business.
PROFESSIONAL EXPERIENCE
Sun Chemical Corporation Parsippany, NJ 2012-Present
Sun Chemical, a member of the DIC group, is a leading producer of printing inks, coatings and supplies, pigments, polymers, liquid compounds, solid compounds, and application materials.
Territory Account Manager, Omaha, NE.
Sales and management responsibilities supporting over $10MM in sales revenues for large strategic printing accounts.
Received “Presidents Exceptional Achievement” Award 2013
Achieved Sales Bonus in all years
Successfully closed one of the largest independently owned accounts in the industry worth $3.5MM.
“Goal Quest Elite” Winner 2012, 2013, 2014, and 2015
“Negotiation Training Gold” Winner
PPG INDUSTRIES, INC. Pittsburgh, PA. 2002-2011
Global Paint, Chemical, and Glass Manufacturing Company.
Territory Sales Manager, Omaha, NE.
Managed Industrial Coatings Market supporting $8MM-10MM sales for large strategic accounts in Nebraska, Iowa and Kansas.
Received “Senior Vice Presidents Recognition Award” for Outstanding Performance in 2009.
Named “MVP” for West Region 2008.
Achieved Sales Bonus in all years.
Directed all business development sales & service efforts and customer contractual negotiations and commitments within territory.
Implemented the business initiatives for sales, profit, expense control, P&L, and working capital objectives for the business unit.
Managed all coordination between sales representatives, upper management, technology centers, marketing, product management, customer service, technical service, and other PPG staff members.
Championed Value Selling and ENGAGE techniques using TPM, Lean, 6 Sigma and Continuous Improvement methods for customers’ processes.
Succeeded in expense budgets and working capital requirements at 100% current.
James Ferguson Page 2
PROFESSIONAL EXPERIENCE (Continued)
Industrial Paint Supply, Omaha NE. 1995-2002
Regional Independent Jobber/Distributor of Coatings and Chemicals
Sales Manager, Omaha, NE.
Managed $3.5MM Regional Territory in NE, IA, KS, and MO.
Directed all sales activities for business development and retention core accounts.
Increased sales from $150M to $3.5MM at record profit levels.
Achieved Sales Bonus in all years.
Awarded PPG National “Platinum Jobber Sales Leader”.
Awarded 3-M National “Outstanding Performance Sales Leader”.
Created all advertising and marketing campaigns through print and radio Medias.
Responsible for expense control, working capital, and sales budgets.
Achieved and maintained strong loyal customer and vendor relationships.
Managed vendor activities for strategic sales, technical, and marketing support.
Established “Sundries and Equipment Offering Program” for deeper market penetration.
Lead and managed sales representatives and developed training and coaching programs.
Attained strong and loyal team relationships through clear and focused communications.
Conceived strategies for diversified market penetration for small to midsized profitable accounts in Refinish, Industrial, Commercial, and Maintenance categories.
EDUCATION / TRAINING
Buena Vista University, Storm Lake, IA.
Departed early with 1 Semester remaining to pursue a professional baseball career
1 Semester remaining for Bachelor of Arts, Business Administration
Iowa Western Community College, Council Bluffs, IA.
Associates Degree of Arts, Business
Certificate of Degree, Agriculture Operations
Professional Development includes 1000’s of hours of continuing education in Sales, Marketing, Product Training and Business Management.
VOLUNTEERISM/INTERESTS
Omaha YMCA, Memorial Little League, Open Door Mission, Nebraska Human Society, LeBeau Homeowners Association, RCHS Activities/Athletics Board President
Avid follower of fitness and nutrition science and dedicated to a healthy lifestyle.
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