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Customer Service Microsoft Office

Matthews, North Carolina, United States
February 09, 2017

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With various background experiences including acting as an analyst, sales associate, teacher and guide, I seek a position in which I can apply my core strengths. Work and life circumstances have helped me develop a passion for researching, writing, and editing, and I would like to not only apply my passions in work, but share knowledge with others. I am a highly motivated individual and accept all challenges that come in my direction with a positive attitude.


Written Communication Customer Service French/Italian Language Comprehension and Utilization

Problem Solving Leadership Training

Attention to Detail Program Development Microsoft Office


Freelance Writer - INDEPENDENT CONTRACTOR – Charlotte, NC July 2016 - Present

Writes blog entries, social media posts/updates, and website content for various companies in the medical, legal, leisure and private business fields

Wine Event Specialist - INDEPENDENT WINE CONSULTANT – Charlotte, NC Aug. 2015 - Present

Researches and maintains background knowledge of specific wine types and producers

Conducts personalized wine tastings for grocery and retail stores as well as private customers

Is flexible and adapts to each wine event environment according to its standards and customer base requests

Junior Functional Analyst - DISTRIBUTED SOLUTIONS, INC – Reston, VA July 2013 – Aug. 2014

Composed and updated training materials with each software release

Personalized release notes and training materials based on the customer and their business processes

Co-led a software enhancement project involving organizing and chronicling the software user knowledge base

Worked with many departments to produce an FAQ section to include in the software

Tested software enhancements, hot-fixes and user knowledge base before official software releases

Labor Management Sr. Analyst - TOTAL WINE & MORE – Potomac, MD Sept. 2008 – July 2013

(Store Operations Specialist & Wine Associate)

Addressed store requests and answered store and corporate office questions regarding labor

Conducted Front End Internal Audits by running and evaluating Kronos employee report data, inspecting journal tapes and store video, and evaluating daily store front end shift packets

Consulted representatives for city governments about adjusting city ordinances in order to extend business hours

Helped write policies and come up with new formats for educating stores on new company processes

Worked on training material and held training sessions to help educate employees on new store inventory program

Generated individual Labor Schedules weekly for low and high volume markets by analyzing company sales forecasts and preserving company labor standards

Substitute Teacher - FAIRFAX COUNTY PUBLIC SCHOOLS – Fairfax County, VA Mar. 2008 – June 2009

Adapted to different elementary and high school classroom settings teaching students ranging from ages 5 to 18

Followed through on lesson plans left by instructors by teaching and participating in other educational activities

Taught students math, science, health, social studies and history lessons in both English and French


Matthews Sister-City Club Ambassador (current)

French Tutor

Winery Hostess & Guide

JMU Resident Advisor


JAMES MADISON UNIVERSITY – Harrisonburg, VA May 2006

Bachelor of Arts International Affairs (Comparative Politics – Europe) and Modern Foreign Languages (French)

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