Customer Service Manager

Kathleen E. Settle

**** **** *****

Snellville, GA 30039

Home: 678-***-**** / Cell: 386-***-****

acyq1b@r.postjobfree.com

SUMMARY

Over twenty years administrative experience working with top level management in both the public and private sector, as well as elected officials.

HIGHLIGHTS

Website Management Records Management

Executive Presentation Development Research Projects Flexible Microsoft Office Proficiency

Works Well Under Pressure Understands Grammar

Customer Service-Oriented Meeting Planning

Works Independently Shows Initiative

Scheduling Business Correspondence

EXPERIENCE

City of Stone Mountain March 2016-Present

City Clerk Stone Mountain, Georgia

Prepares all City Council, Planning and Zoning Committee, and Historic Preservation Commission agendas, records minutes and all official actions of the City Council. Attests to and maintain custody of all records of the City of Stone Mountain. Administer the publication of the City Code Book.

Processes, records, files, and advertises ordinances, resolutions, and notices. Processes applications for alcohol licensing, occupational tax licensing and peddler's permits. Establishes and coordinates the city's records management program in compliance with state law. Responds to public records requests.

Serves as supervisor for city elections.

City of Flagler Beach October 2009-March 2016

Deputy City Clerk Flagler Beach, Florida

Provided support to three City Committees and three City Boards and the City's Magistrate Hearings. Wrote and distributed meeting minutes to appropriate individuals. Updated City's website and created department webpages as needed. Designed PowerPoint presentations for the City Manager as requested. Scanned and manage documents on Laserfiche.

Managed the city cell phone account with Verizon.

Research projects as needed. Provided lien searches on properties located within the City limits. Drafted Commission agendas and minutes.

Provided support to the City Manager's office.

Answered record requests, filed and provided administrative support. Performed additional duties as assigned.

City of Flagler Beach July 2005–October 2009

City Clerk's Office Flagler Beach, Florida

Administrative Assistant

Draft Commission agendas and minutes.

Provide support to two City Committees.

Update City's website and create department webpages as needed. Scan and manage documents on Laserfiche.

Prepare billing from the City Clerk's Department to the CRA. Answer record requests, file and provide administrative support. Perform additional duties as assigned.

Kathleen E. Settle

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Akin Gump Strauss Hauer & Feld, LLP September 2002-June 2003 Legal Secretary - Environmental Land Use Washington, DC Provided administrative support for one partner and three associates. Duties included typing and preparing correspondence and other legal documentation. Made travel arrangements, conference calls, meetings as needed. Received, screened and transmitted telephone calls to attorneys. Provided assistance in preparing monthly billing. Inputted daily time records. Performed additional duties as assigned. Akin Gump Strauss & Hauer Feld, LLP September 2000-September 2001 Legal Secretary - Labor Washington, DC

Provided administrative support for one counsel and two associates. Duties included typing and preparing correspondence and other legal documentation. Made travel arrangements, conference calls, meetings as needed. Received, screened and transmitted telephone calls to attorneys. Provided assistance in preparing monthly billing. Inputted daily time records. Performed additional duties as assigned. Rogers & Wells LLP September 1995-March 1998

Legal Secretary - Securities Division Washington, DC Provided administrative support for two associates. Duties included typing and preparing correspondence and other legal documentation. Made travel arrangements, conference calls, meetings as needed. Received, screened and transmitted telephone calls to attorneys. Provided assistance in preparing monthly billing. Inputted daily time records. Provided support to the head of the department as needed. Performed additional duties as assigned. Philip Morris Companies, Inc. July 1993-May 1994

Executive Assistant to the Washington, DC

Director of Corporate Affairs

Researched and prepared briefing materials for members of the U.S. House of Representatives and the U.S. Senate pertaining to company owned facilities in their state and local districts. Served as liaison between corporate and the Urban Institute in preparation for the Congressional Roundtable on Hunger and the Elderly. Assisted the White House in researching prospective companies to attend NAFTA Products Day held on the South Lawn of the White House. Coordinated transportation for VIPs at the U.S. Open. Assisted in the planning of the Philip Morris Invitational. Managed Director's schedule. Responsibilities included answering routine correspondence and phone calls for the Director. Provided administrative support. Performed additional duties as assigned. Occupational Safety and Health Review Commission October 1992-July 1993 Special Assistant to the Chairman Washington, DC

(Presidential Appointment)

Served as liaison officer between Chairman's office and overall commission staff. Composed responses to correspondence for Chairman's signature. Served as scheduler for Chairman. Managed legal case file system for Chairman's office. Controlled flow of correspondence, memoranda and case documents into and out of Chairman's office. Performed additional duties as assigned.

1992 Republican National Convention March 1992-September 1992 Deputy Executive Secretariat Houston, TX

Managed the distribution and control of sensitive documents. Tracked logistical and technical documents. Liaison between Convention and White House Staff Secretary Office. Produced meeting calendar for the Convention Manager and Deputy Convention Managers. Supervised staff and volunteers. PERSONAL DATA

Certified Municipal Clerk Designation 2012

Associated of Science Degree, Legal Secretarial, Marymount College of Virginia George Mason University, English Literature

Flagler College, Public Administration

References available upon request.

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