Information Technology Help Desk
Resume:
David Smith
**** *** *** ***** ******** Springs *0918
******@*****.***
SUMMARY
Flexible and qualified information technology professional, with twelve years experience providing support in a medical and office environment. Service-oriented, reliable, and self-motivated. Certifications
A+, July 2014
EXPERIENCE
IT Manager, Mountain Health & Community Services
San Diego, CA 2004-Current
Help desk support for 120 staff across seven locations Administration and maintenance of more than 100 desktops, computers, and mobile devices, over 20 copiers and printers, more than 100 Polycom IP phones, and six Barracuda Networks Cudatel Voip PBX systems.
Experience in providing quality IT services in a medical and office environment.
Accomplishments
● Implemented VOIP PBX system, unifying communications for all five locations.
● Network and wiring for multiple remodels at five locations.
● Implemented centralized call and scheduling center
● Worked with various telecommunications vendors to steadily improve and upgrade services
SKILLS
Windows 2000, XP, 7, 8, 10
Windows Server 2000, 2003,
2008, 2012
Mac OS X
Blackberry, Android, iOS,
Windows Phone
Help desk
Barracuda Cudatel Voip PBX
Experience with Ubuntu Linux
REFERENCES
James Peak 719-***-****
Katrinna Craig 619-***-****
Larry McNamer 619-***-****
Video Team leader, Journey Community Church
San Diego, CA 2001 - 2004
Responsible for maintenance and operation of broadcast video equipment;.
Responsible for recruiting, and training a team of volunteers to operate equipment during weekend church services.
Maintaining a network comprised of a mix of twenty-five Windows and Macintosh workstations, and two Windows NT servers. Maintaining eight stand-alone presentation workstations, as well as audio and video equipment in various on-site venues. Worked side by side with the Audio Engineer designing, maintaining, and repairing audio equipment. Mixed several weekend and midweek services on a regular basis.
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