Theresa M. Lugo
San Antonio, Texas 78245
Cell: 210-***-****
***********@*****.***
Career Overview
Highly enthusiastic customer service professional with many years client interface experience. Hands-on, hardworking and highly motivate to complete any task at hand.
Core Strengths
Strong Organizational skills Energetic work attitude
Active listening skills Telephone inquiries specialist
Seasoned in conflict resolution Customer service expert
Sharp problem solver Telecommunication skills
Courteous demeanor Adaptive team player
Accomplishments
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Service
Expedite orders in a proficient manner. Pleasant and welcoming attitude.
Proficient in communication and following instructions.
Work Experience
Substitute Teacher
May 2013 To Present
SWISD- San Antonio, Texas
Manage large class rooms of teenager's. Adapted to surroundings and delegate work load. Manage and maintain a peaceful environment. NCLB Certificate.
Server
July 2013 To Present
Ruth Stones Catering
Specializing in customer service, managing large parties and serving large groups. Organize and train new employees.
Nutritional Specialist/Customer Service Rep.
January 2005-January 2009
USANA-San Antonio
Train individuals, the understanding of nutritional supplementation. Recruit new customers and sales associates. Organize and oversee meetings. Generate sales.
Education Background
1990
John Jay High School-San Antonio, Texas, Bexar