Information Technology Manager

Detra Mason

**** ******** *****, ************, ** 30135 - ********@***.*** 516-***-****

OBJECTIVE

I have recently relocated to Atlanta, GA area from New York. My focus is to obtain a challenging position where my professional talent in Information Technology & Telecommunications experience can be asset for your company. I have years of problem solving and critic thinking that have made me a team leader in the departments I have worked in.

EXPERIENCE

Telecommunications Solutions Consultant Douglasville, GA

Personal Consulting June 2015 - Currently

Consulting and troubleshoot new issues with past clients relating to the Aura Avaya administration and voicemail modular messenger.

Infinity Consultant Solution New York, New York

Senior Telecommunications Engineer June 2014 – March 2015

Managed Daily Operation and implementation of Avaya Aura PBX upgrades, Avaya Administrator of S8700, Media Gateways using ASA, vectoring, Auto Attendants recording and VDN’s.

Setup call center agents for the contact center, call center recording, reporting using ECAS call accounting application, CM 6 and higher using System & Session Management, SIP trunks.

Integrated Avaya phone systems gateways to the Enterprise core PBX Network.

Conducted project planning; created and maintained comprehensive implementation schedules and meeting timelines dates. Creating and updating documentation.

Coordinated with building facilities for needed cabling & wiring and coordinating with various contractors and vendors.

Using protocols ISDN, VoIP, SIP, H323, TCP/IP and an understanding ISO model and QOS.

Using monitoring tools such as “What’s up Goal” to identify issues within the environment and maintain security. Monitoring and reading log files daily.

Avaya Messaging, Session Manager, One-X, and CMS.

Canon USA Melville, New York

Senior Network/Telecommunications Engineer December 2007 – May 2014

Served as Project Manager for the integration of Avaya phone systems gateways to the Enterprise core PBX Network and Auto Attendant Specialist. Involved in all implementation and upgrades.

Ordered and coordinated the installation of MPLS, DSL, T1 and PRI, SIP circuits and configured trunk traffic

Functioned as the Avaya Admin of S8700, Media Gateways using ASA, vectoring, VDN’s and set up call center agents for the contact center, System & Session Management

Voicemail Administrator for Modular Messenger and Avaya One X,

Auto Attendant programming and voice recordings

Avaya Digital and IP phones & Video Conferencing Polycom HDX 8000 Media Center System

Upgraded firmware on Avaya devices

Coordinated with building facilities for needed cabling & wiring and coordinating with various contractors and vendors.

Aspect Administrator for Call Center. Maintenance and managing new upgrades and network infrastructure

EDUCATION

Grumman Data Institute -Graduate of Computer Technology Woodbury, NY

Empire State College -undergraduate of Bachelor of Science – Management & Administration Old Westbury, NY

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