Customer Service Representative

Education

Bachelor of Science in Psychology September 2012-May 2017

Saint Mary’s University, Halifax, NS

High School Diploma September 2009- June 2012

Charles P. Allen High School, Bedford, NS

Related Coursework

Gained an understanding on how to properly conduct research and the intricate aspects of research in Research Methods

Learned the fundamental contributions of theorists and theories towards industrial and organizational psychology in Industrial and Organizational Psychology

Gained a strong knowledge of the development of I/O psychology, as well as present factors relating to the field based on these three classes: Personnel Training and Development, Organizational Psychology, and Personnel Psychology

Practiced abstract logic techniques in Advanced Statistics and Thinking and Reasoning Psychology

Work Experience

Account Service Representative June 2014-Present

Royal Bank of Canada, Cash Services, NS

Exercised “client first” responses through deposit processes

Acted as a leader when training new employees to take over a specific role

Accepted nominations regarding performance

Classified as a high performer

Sales Associate May 2015- May 2016

Banana Republic, Halifax, NS

Provided superb customer service by being helpful, paying attention and engaging

Handled cash, credit, debit and gift card transactions with high proficiency

Merchandised the store based on direction by superiors

Replenished and maintained stores displays

Hostess May 2013-March 2014

Boston Pizza, Bayers Lake, NS

Handled payments involving cash, debit, credit and gift cards

Provided customer service of high quality by being friendly, helpful and charismatic

Maintained the restaurant by diligently cleaning and setting the tables with high accuracy

Volunteer Experience

Peer Mentor September 2014- April 2014

Saint Mary’s University, Halifax, NS

Mentored first year science students

Habitat for Humanity Member February 2014

Birmingham, AL

Aided in building houses

Worked on three individual homes roofing, insulating, tiling and painting

Walker in “Light the Night” September 2014

Halifax, NS

Raised awareness for Leukemia and Lymphoma

Raised Money for Big Brothers, Big Sisters December 2013

Big Brothers, Big Sisters, Halifax, NS

Walker in “Walk for Diabetes” March 2013

Halifax, NS

Raised awareness for Diabetes

Raised Money for Cystic Fibrosis September 2012 and September 2013

Shinerama, Halifax, NS

Student Teacher for Ballet Class September 2009

Maritime Dance Academy, Bedford, NS

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