Manager Customer Service
Resume:
Arefa Vohra
***** ********* **, ************, ** 78660
******@*****.***
EDUCATION
The University of Texas at Austin Austin, TX
B.S. in Chemistry December 1999
COURSES
Chemistry: Analytical Chemistry, Organic Chemistry, Physical Chemistry and Lab
Physics: Physics and Lab, Thermodynamics and Lab
SKILLS
Software: Microsoft Word, Excel, Powerpoint, Minitab
Communication: Teamwork experience, technical writing, technical presenting, customer service, networking skills, project planning, researching, training, project management, budgets
Laboratory: ICP-MS, ICP-OES, GCMS, IC, VPD, TOC, assays, experimental design, sample preparation
Quality Assurance: 8D methodology, Lean manufacturing, CAPA, Root-cause analysis, AS9100, ISO Audit
EXPERIENCE
CFAN (GE/Snecma) San Marcos, TX
Quality Lab Manager Oct 2013-Current
As a lab manager, organize and oversee the smooth operation of the internal receiving inspection and certification of metals and materials incoming to the plant
As part of the Quality Systems group, review and understand GE’s quality requirements for all internal processes, including vendor pre-releases, vendor case records, and GE specification buyoffs
Act as the primary POC for all suppliers for all materials and tooling used in the plant.
Managed issuance of CAPAs, reviewing received CARs, including use of 5-whys and 8D methodology
Performed vendor quality audits, including ISO and AS9100 and submitting trip reports along with audit findings
Oversight of all lab analyses, including TMA and DMA testing, compression and lap shear testing, HPLC, chemical and mechanical testing of composites and solvent chemicals.
Prepare and submit all quotes, proposal revisions, as part of the lab budget, including oversight of all purchases and future potential lab equipment.
Air Liquide (Samsung Campus) Austin, TX
Lab Manager, Chemist II Dec 2011-September 2013
Prepared and analyzed samples including, water, wastewater, chemicals with determination of methodologies of organic and inorganic analyses, including GCMS, VPD-ICPMS, ICPMS, IC, HPLC. Titrations.
Provide analysis leadership and support for the laboratory manager in the Samsung Austin laboratory with first priorities to ensure safety and quality of data.
Ensure safety and all other training is current.
Perform analyses and ensure accurate evaluation, interpretation, and verification of data (samples, calibration, and quality control) for analyses performed in the laboratory.
Act as a backup for customer contact for technical issues and quality issues.
Fill supervisory role for technicians and assist the lab manager in ensuring all activities are complete throughout the Samsung lab.
Assist in training of lab employees on new methods and SOP changes
Assist in drafting and maintaining Standard Operating Procedures, Work Instructions, Forms, Figures and Spreadsheets for the Samsung laboratory.
Perform/ensure preventative maintenance for instrumentation in the laboratory.
Work with lab manager and Samsung contacts to ensure supplies are maintained and instrument maintenance is appropriate for laboratory.
Participate in continuous improvement efforts within the lab and company (method evaluations, quality functions, quality assurance issues, etc.).
Ensure with Samsung support that facilities issues are coordinated for the smooth operation of the entire facility.
Cerium Laboratories (Spansion, formerly AMD) Austin, TX
Chemist, Chemist II Dec 2000-Sep 2011
Prepared and analyzed samples including, water, wastewater, chemicals with determination of methodologies of organic and inorganic analyses
Routine analysis using VPD-ICPMS (Primary engineer at Cerium) for several years
Routine analysis using GC/MS –Purge and Trap (Primary engineer at Cerium) for several years
Followed protocol from existing standard operating procedures (SOPs)
Wrote specifications and SOPs for various analytical techniques used in the lab
Maintained chain of custody for all samples in the analytical department
Made calculation templates, performed calculations and wrote reports to customers
Notified management and staff of any out-of-spec lab results
Calibrated and maintained analytical instrumentation, lab tools and equipment, including daily calibration of mass spectrometers, gas and ion chromatographs, infrared and x-ray equipment
Performed proficiency and competency testing for various QA/QC procedures
Prepared reagents, standards, eluents from stock solutions and other media
Trained other lab personnel on organic and inorganic techniques
Assisted staff in development of new analytical techniques and methodologies
Specialized in organic and inorganic chemistry with sample preparation, analysis, performing calculations, data interpretation, making conclusions, presenting formal reports to customers and follow-up consultations
Participated in ISO 17025 laboratory certification for lab processes, including generation and maintenance of SPC charts, standards verification, method-capability, reproducibility, formulation and optimization tests
Maintained records and inventory of lab supplies, chemicals, glassware
Ordered chemicals, lab equipment, supplies, glassware via SAP system
Managed EHS paperwork for all chemical orders and incoming chemical samples, including MSDS
Calibrated all in-house scales with weights on quarterly basis
Generated and verified certificates of analysis for purchased chemicals
Prepared budgets annually & quarterly for software upgrades, new equipment and personnel training
3M Austin, TX Laboratory Technician Jan 2000- Nov 2000
Carried out designed experiments to perform QC tests on resins and epoxies using rheometrics, DMA, DSC
Conducted tests on encapsulant for silicon dies including thixotropic index, moisture absorption, viscosity, specific gravity, hardness and compression
Measured viscosity, specific gravity and slump testing of a compounded material
Motorola Austin, TX Production Associate Jun 1997-Dec 1999
Monitored wet-etch module for development, etching and stripping of the wafers
Verified that the correct recipes are entered and processed in the tools
Tabulated daily particle counts of each batch of wafers for SPC control
Inventory and ordering of the lab equipment and supplies
IBM Austin, TX Manufacturing Operator Jan 1993-May 1997
Optically inspected, tested and audited electronic panels for defects in develop, etch and strip module
Assessed statistical process control readings on each tool and annotate defects into on-line LIMS system
Managed cross-training among 16 employees
Provided technical support to maintenance technicians, engineers, supervisors on hot jobs, prototypes, PMs and process-related issues
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