Operations,Admin & Business Developement

CURRICULUM VITAE

OBJECTIVE

To get associated with a company where “Value of work is more than that of a person” & “Value of Person is more than that of the work”.

WORK HISTORY

A Total of 16 Years of Experience with work associated to Healthcare and BPO industry along with freelance business in Australian market.

M/S.MATRIX HEALTHCARE INDIA:

June 2013 to Till Date Operations cum Office Head

M/S. JMD TRADING PTY LTD AUSTRALIA On commission basis.

Jan 2015 to Till Date.

M/S. UNIVERSAL INFOTECH:

October 2010 to May 2013 Operations Head

M/S. AB E-TECHNO SERVICES PVT LTD:

July 2010 to Oct 2010 Operations & Quality Manager

M/S. TDL TELESOFT:

March 2008 to May 2010 Freelance Business For Australian Telecom

M/S. DELHI CALL CENTER PVT LTD

June 2004 to March 2008 Resigned as Quality Manager & Joined as Trainee Quality Analyst.

M/S. MELARAQ OVERSEAS PVT LTD

November 2003 to April 2004 Customer care Executive.

M/S. GAURAV INTERNATIONAL

December 2001 to June 2002 Fabric Executive

M/S. ORIENT CLOTHING CO PVT LTD

July 2000 to November 2001 Fabric Executive

CURRENT JOB PROFILE

As an Operations Manager for M/S. JMD TRADING PTY LTD AUSTRALIA, my main responsibilities are as follows:

Adding New Call Centers to dial for our Telemarketing Campaigns

Currently handling Online Education & SOLAR ( Appt Settings & Sales)

On Going project- With Weekly Payments- Direct Signup with us

Coordinating for the training, paper work and daily reporting

To Generate Quality Business

Payments follow up

Regular reporting to Company and centers.

While Taking care of the operations of M/S. MATRIX HEALTHCARE India which involves Identifying the customers need, preparing quotations, sourcing the required material, arranging demonstration, coordinating with Marketing staff for sales follow-up, tracking of the sent material, arranging Installation in coordination with installation team.

Ensure business growth through directing and managing business operations activities to ensure they are delivered in accordance with the strategic objectives. Responsible for overseeing data entry, payroll, managing the HR function, helping and creating organizational and program budgets in collaboration with the Reporting Authority and other team members, and undertaking other miscellaneous tasks as and when they arise.

Improve the operational systems, processes and policies. Manage and increase the effectiveness and efficiency of Support Services through improvements to each function as well as coordination and communication between support and business functions. Ensure that appropriate standards of conduct are established and complied with.

Ensure all business systems are fit for purpose. Develop an environment with systems and processes in place which will enable and encourage business opportunities. Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.

PREVIOUS JOB PROFILE

Managing a team of 50 agents with 3 Team leaders, selling Post paid connections & doing mobile number portability for IDEA. Perform management duties, Composes correspondence, Managing Operations & Quality Ensuring Compliance & Complaints free work. Recruitments Of Agents Maintaining Weekly and Monthly Reports Raising Alerts for special recommendation and Attention Maintaining Regular SPD and Quality% monitoring Ratio.

Taking Group Sessions Preparing Critical to Quality List Ensuring regular feedback download to sales agents. Raising Alerts with immediate escalations to the Higher Management in case of blunders & serious mistakes which might cost to the company in the form of Returns / Cancellations / Complaints. Regular follow up with the Support & Software for the required changes & the technical problems.

SKILLS

Good inter-personal skills.

Communications Skills (listening, verbal, written)

Flexibility/Adaptability.

Honesty/Integrity.

Dedication/Hard-Working.

Self-Confidence.

EDUCATION

Year 1996-2000: 4 Years regular studies from The Technological Institute of Textile & Sciences. Bhiwani, Haryana in Textile Chemistry.

Year 1995: Passed 12th from Baira Suil Project Central School, Surangani, Distt. Chamba. HP.

Year 1993: Passed 12th from Baira Suil Project Central School, Surangani, Distt. Chamba. HP.

PERSONAL DETAILS

Date of Birth 25th May’ 1978

Marital Status Married

Present/Permanent Address House No – 1228, Ground floor

Vivekanand Nagar, Ghaziabad. UP. 201001

REFERENCES

Mr. Jaideep Das Gupta – Aeronautical Engineer 087********

Mr.Gaurav Gautam – IT MANAGER 084********

Date: (Bhuwan Bhushan Verma)

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