Customer Service Management
Resume:
Spenser Benefield
Relocating
acypyj@r.postjobfree.com
linkedin.com/in/spenserbenefield
Strategic, Efficient Event Coordinator
Proactive, attentive Event Coordinator with 5+ years’ experience executing successful, high-impact fundraising and community outreach events. Thoughtful and perceptive professional deeply dedicated to the finest details. Inspired visionary skilled in coordinating multi-faceted initiatives. Compassionate, natural, and approachable leader renowned for fostering positive, warm, and collaborative working environments. Influential, effective communicator with the innate ability to cultivate strong relationships with donors, sponsors and stakeholders at every level in the community and government. SIGNATURE SKILLS
Event Coordination
Event Planning
Fundraising
Donor Relations
Team Leadership
Volunteer Management
Customer Service
Relationship Management
Community Outreach
Grant Writing
Budgetary Management
Social Media
PROFESSIONAL WORK EXPERIENCE
CONCIERGE PERSONAL CONCIERGE OCT 2014 – PRESENT
THE GREENBRIER RESORT White Sulphur Springs, WV
Provide guests of the upscale national historical landmark resort with high- caliber, personalized service. Serve as a dedicated contact for VIP guests staying in suites and cottages. Arrange activities, dining, special amenities, and transportation on behalf of guests.
1st ever Personal Concierge promoted after only 3 months on the job
Regularly engage with CEOs, physicians, politicians, pro athletes, and celebrities ensuring an exceptional, 5-star experience for all guests
Recipient of several “Employee of the Week/Month” awards based on positive guest survey responses and nominations by resort management
Created many informational guides used by approx. 6 departments and 30+ staff
FAMILY OUTREACH COORDINATOR SEPT 2012 – OCT 2014
ADOPT AMERICA NETWORK Toledo, OH
Spearheaded community, family, and agency outreach and special events for the adoption network focused on uniting foster children with their “forever families.” Championed fundraising initiatives. Orchestrated social media promotions and even marketing. Supervised and coached event volunteers.
“Dear Spenser, Thank you for
caring. You truly made my
mother feel special. I had
mentioned that she was almost
87. I believe that you
understood that this trip was
her birthday celebration. Every
restaurant celebrated her
birthday. They even sang to her
in the Main Dining Room. You
made a lady in the twilight of
her life very, very happy. I can’t
thank you enough.”
(Greenbrier Guest)
Page 2 of 2 Spenser Benefield
Relocating 419-***-**** acypyj@r.postjobfree.com linkedin.com/in/spenserbenefield Family Outreach Coordinator ADOPT AMERICA NETWORK (continued)
Tripled event attendance for the Annual Author’s Event in 2013
Entrusted with leading a large annual event which management stated was “a great success”
Recruited and directed 40 volunteers, serving 7,000 runners in the Glass City Marathon
EVENT COORDINATOR JAN 2011 – JUN 2013
ELMORE CHURCH OF GOD Elmore, OH
Planned and produced the 100th anniversary celebration for the historical church. Coordinated catering, rentals, photography, videography, reservations, décor, invitations, music, and media. Conservatively managed budgets and donations with a focus on cost containment.
Led a team of 4 event staff
Raised 100% of event costs via attendee contributions
Garnered 150% of avg. church attendance attracted attendees from as far as CA and FL
Curated 1,200 photos from the past 100 years, creating video slideshows MERCHANDISE FLOW SPECIALIST NOV 2009 – OCT 2014
AEROPOSTALE Maumee, OH
Monitored floor sales and customer service for the busy clothing store catering to customers aged 12 to adult. Oversaw stockroom management, store layout, and visual merchandising.
Promoted in recognition of exceptional coordination, planning, and organizational skills
Known for focusing on details learned customer service & sales skills EDUCATION
BACHELOR OF SCIENCE IN HUMAN DEVELOPMENT AND FAMILY STUDIES 2009 BOWLING GREEN STATE UNIVERSITY Bowling Green, OH COMMUNITY INVOLVEMENT
DIRECTOR & GROUP LEADER, ELMORE VACATION BIBLE SCHOOL 2002 – 2014 ELMORE CHURCH OF GOD Bowling Green, OH
ADOPTIONS INTERN May 2009 – Aug 2009
ADOPT AMERICA NETWORK Toledo, OH
AFTER SCHOOL MENTOR Oct 2007 – Dec 2007
PERRYSBURG HEIGHTS COMMUNITY CENTER Perrysburg, OH Feb 2009 – Apr 2009
“Thank you so much Spenser for
taking the time to really listen
to the needs of the parents of
Northwest Ohio (Author’s
Event, Adopt America Network)
“Let me thank you for all your
hard work in organizing the
Elmore Church’s 100th
Anniversary. You didn’t miss a
detail and it was just
wonderful.” (100th Anniversary
Elmore Church of God)
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