Customer Service Manager

CARLOS O. GARZA

*** ***** *****

Selah, WA *****

Cell: 509-***-**** ***********@*****.***

Construction Project Manager

Specialize in Residential and Commercial

PROFILE

Results oriented, hands-on construction and development professional with 20+ years’ expertise in project management. Successful for completion of projects through coordinating trades, developing partnerships, and building positive rapport with architects, local officials, vendors, and clients while maintaining cost. Experienced in project estimating, impending design problems, document preparation, building code and regulations, material purchasing, site management through certification of occupancy.

Areas of Expertise lie in:

Team building and leadership Permitting & Building Code Construction Planning & Scheduling Critical Path Project Management Quality Control Management Safety & Compliance Management Organization & Time Management Vendor & Materials Management Estimating & Job Costing Bilingual in Spanish and English ASL sign language

EMPLOYMENT HISTORY

Home Tile & Marble, Inc. Yakima, WA 1992-Present

SELF-EMPLOYED

Licensed general contractor for over 20+ years. These duties include establishing and maintaining Home Tile standards, objectives, priorities and policies, managing various projects and programs simultaneously, preparing and giving effective presentations to customer’s, purchasing equipment and materials, negotiating contracts, developing, implementing, administering and monitoring budgets for the company, sales, hired process, read architectural drawings, and install various types of flooring and wall tiles.

Old Western Market Owner, Toppenish, WA 2011- 2012

SELF-EMPLOYED

Create and maintain a safe, clean, and friendly environment for our customers and employees. Scheduled and conducted employee training. Provided superior customer service, maintained the store budget, created and maintained store reports such as inventory or sales, maintained a accurate records of my staff and training, reviewed and rectify store audit reports and maintained inventory levels and store reports. Created and gave employees evaluations.

Avis Owner Operator, Union Gap, WA 2009-2010

SELF-EMPLOYED

Manage total operations in areas of staff management, customer relations, and budget. Direct the recruitment, interviewing, hiring, training, motivation and evaluation of work staff. Oversee the quality of recipes, service standards. Ensure a safe workplace and pleasant customer service experience. Process monthly payroll, and prepare daily sales report to the Avis District Manager.

Yakima Valley School, Selah, WA 1994-Present

ADULT TRAINING SPECIALIST 2

Develop, write and update group and individual programs that are reviewed by Adult Training Supervisor. Implement programs written by self or appropriate professional. Instruct, train, and supervise residents in developmental education, vocational, and other training programs. Prepare and present verbal and written reports from program data, evaluations and records. Work with speech department doing signing programs with clients that are either deaf or handicapped.

Yakima Valley Children Crisis Response System, Yakima, WA 1992-1995

CRISIS RESPONSE WORKER

Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients. Assist clients in adhering to treatment plan, such as setting up appointments, arranging for transportation to appointments, or providing support. Educate clients or community members about mental or physical illness, abuse, medication, or available community resources. Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience an patient needs. Monitor, evaluate, and record clients progress with respect to treatment goals.

Wapato St. Peter’s Claver Catholic Church, Wapato, WA 2000-2002

MINISTER/CATECHIST

Part-time youth minister and catechist. Responsibilities include preparing lesson plans/conduct class, overseeing of youth ministry for the parish and directing its mission and vision with emphasis on middle/high school and young adults. Worked within a budget of $500.00.

Yakima Valley School, Selah, WA 1989-1994

ATTENDANT COUNSELOR 1

Under the supervision of a higher Attendant Counselor, wrote, implemented, monitored, assessed, and revised individual habilitation training programs.

Grant County Housing Authority for the Farm Labor Camp, Royal City, WA 1988-1989

RESIDENT MANAGER

Receipt and screening of resident applications; input and management of resident applications, management of the site wait list; showing vacant units to applicants; providing applicants with information about the apartment community amenities; preparing and completing paperwork for annual and interim resident review processes; reviewing, processing and verifying property invoices; and collecting, maintained the houses when renters moved out and processing resident rent payments for 39+ houses.

EDUCATION & PROFESSIONAL DEVLOPMENT

Bachelor Degree in Business Administration - Central Washington University- March 2007

Associate of Arts Degree (AA) - Yakima Valley Community College

General Studies - June 1984

(Put any construction courses you taken, put any certificates you received)

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