Six Sigma Technical Support
Resume:
Manjula V Naidu
Business Analyst
Six Sigma Green Belt Certified from TUVSUD
***********@*****.***
Business Analyst with over 5 years of experience supporting businesses in decision making and analyzing business operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company. Possess graduation in Business Administration and Six Sigma Green Belt Certification
PROFESSIONAL EXPERIENCE
MAGNA INFOTECH
Business Analyst November 2015 –June 2016
Creating reports for higher management to help them make better business decisions.
Sending Productivity related data to Finance and operations .
Document important flows / processes for modules and projects assigned.
Consolidate weekly status reports based on team input to inform management of project status, estimated completion dates, and any other issues for management attention.
Create Business specific ad- hoc reports
SPAN OUTSOURCING
EA -Business Analyst
April 2014-October 2015
Worked as a single POC for multiple companies of CEO,acting upon issues, scheduling meetings and resolving a few minor issues without CEO intervention
Created and maintained performance metrics for all grades
Assisted the CEO in preparing and presenting presentations
Database creation and management.
Research on new business opportunities
Interacting with the senior leadership team and assisting them with timely deliveries.
Prepared proposals to increase clients and business for the company
Helped in transitioning and automation of the metrics into an internal tool used by the company
Worked on projects addressing internal as well as external problems
DELL
CCO Analyst
Sep 2008 – Feb 2014
Maintain enterprise repository of Wow Operations performance in Global level.
Solely took care of call allocation and scheduling using analysis for the entire US CTS region across DELL centres
Using trends and other affecting factors for call allocation for smoother operations
Consolidated and created weekly reports for discussion on the performance for the business leaders
Work closely with all 5 sites and EMEA and APJ region in order to collate data.
Consolidating data across sites and preparing callouts and action items .
Sending Day on day performance reports to the Business leaders.
Sending Productivity related data to Finance and operations
AOL
Technical Support Advisor Sep 2006-Aug 2008
Single point of contact for Technical/Non-Technical issues for AOL software.
EDUCATION
Bachelor of Arts in Business Administration,
Graduated from Sikkim Manipal University
Six Sigma Green Belt Certification from TUVSUD
ADDITIONAL SKILLS
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio).
Expert knowledge of SQL and relational database management systems.
Customer and Vendor handling skills
Presentation Skills
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