Customer Service Management

*** ******* ******* #**** ******* TX ***** 773-***-**** *********@*****.***

Warehouse/ Logistics/Forklift Driver

Professional Skills

Seeking a Warehouse Associate position with Combined Logistics where my experience in shipping and coinciding expertise in performing associate work is utilized to harmonize the warehouse’s work processes

●Forklift Driver

●Logistics

●Shipping/ Receiving

●Inventory

●Good people and coordination skills

●Excellent communication skills

●Knowledge of the transportation industry

Professional Experience

ABM Janitorial

2014- 2017

Janitorial Services, 2004-2014

UBM- United Building Maintenance- Carol Stream, IL

●Lead, assign and oversee work related duties and responsibilities necessary to maintain overall cleanliness of the Health District's buildings and clinics.

●Schedule janitorial staff for all Health District work sites.

●Coordinate with the divisions to schedule janitorial coverage for various meetings which take place before or after the regular work day and for special event clean up.

●Evaluate and prepare annual evaluations for the Janitorial Staff.

●Order and maintain janitorial supplies in a cost effective manner.

●Train assigned employees in their area of work in compliance with applicable standards and procedures.

●Train new employees in the proper use of equipment and chemicals.

●Inspect employee workstations regularly for compliance to applicable standards and procedures.

●Provide periodic inspections of all of the satellite clinics and facilities for overall cleanliness and compliance to applicable standards and procedures.

●Ensure the adherence to safe work practices and procedures.

●Evaluate different types of janitorial equipment and chemicals from vendors.

●Perform related duties and responsibilities as required.

Warehouse Logistics, 1999-2003

Cummings and Son Warehouse and Logistics- Memphis, Tennessee

●Responsible for overseeing the inventory management process, defining departmental strategies for appropriate inventory levels, eliminating obsolete and off-spec material, and reduce aging material.

●Develop methods and procedures for scheduling of raw materials from suppliers to support manufacturing in achieving customer demand and minimizing cost impacts to East Texas Precast.

●Develop and maintain transportation system on domestic freight that ensures business needs are met.

●Manage customer service activities including order entry, customer satisfaction, interface with sales, production, labs, regulatory, and quality ensuring that East Texas Precast's customer service creates competitive advantage in marketplace including resolving critical customer complaints.

●Create, manage and achieve the overall logistics and customer service department budgets.

●Ensure Company is in compliance with laws and regulations regarding transportation, including hazardous materials.

●Resolve any legal issues pertaining to transportation/distribution.

●Ensure Logistics Department complies with ISO 9002 requirements.

●Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program operational and personnel policies and procedures.

●Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.

●Motivate, organize and encourage teamwork within the workforce to ensure set productivity targets are met.

●Oversee the planned maintenance of vehicles.

●Participate in personnel development at all levels through talent acquisition, performance management, providing opportunity for high performers, education, communication, expectation setting, and self actualization.

Shipping and Receiving Clerk, 1996-1999

Fruit of the Loom– Greenville, Mississippi

●Verified and created packing slip/BOL on outgoing/incoming shipments.

●Compared identifying information and counts, weighs, or measures items of outgoing/incoming shipments to verify information against bills of lading, invoices, orders, or other records.

●Determined method of shipment, utilizing knowledge of shipping procedures, and rates.

●Affixed shipping labels on packed cartons or stencils identifying shipping information on cartons.

●Inserted items into containers, using spacers, fillers, and protective padding.

●Bind containers with banding, using strapping machine.

●Posted weights and shipping charges, and affixes shipping labels.

●Examined outgoing shipments to ensure shipments meet specifications.

●Unpacked and examined incoming shipments, rejects damaged items, records shortages, and communicates with purchaser to rectify damages and shortages.

●Routed items to appropriate departments.

●Maintained inventory of shipping materials and supplies.

●Operated fork-truck or use hand-truck to move, convey, or hoist shipments from shipping-and-receiving platform to storage or work area.

●Ensured that the goods delivered are in accordance with approved orders and the associated bill of lading or invoice.

●Maintained the inventory management system to ensure that actual physical inventory matches the database inventory.

Education

High School Graduate

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