IT Director

ALAN COOPER

**** ******* **** ~ Suwanee GA *****

Cell: 678-***-**** ***********@*****.***

IT management and technical experience with a consistent record of exceeding goals and targets. Strong leadership, communication and organization skills. Proven ability to engineer and implement technology-based solutions for business problems. Developed policies and procedures for cost reduction and improved efficiencies. Demonstrated ability to creatively solve complex problems, deliver cost effective results, and manage diverse relationships with employees, customers and vendors.

Project Management Solutions Architect Resource Management

Network Design Policies / Regulations Strategic Planning

Personnel Management IT Security Vendor Selection

PROFESSIONAL EXPERIENCE

Equity Prime Mortgage – Sandy Springs GA 11/15 to 11/16

IT Director / Solutions Architect

Equity Prime Mortgage is a mortgage lender licensed in most states with more than 15 locations.

Primary responsibilities include all technology, including proposing technology-based solutions, senior technical engineer, management of infrastructure, communications, telecom, helpdesk, application development, and procurement of IT equipment and contracts.

Designed and presented new technology solutions based on the needs of the business units

Negotiated new contracts for telecom, virus, salesforce, Mortgage Returns and outsourced labor needs

Reporting and presenting member of the executive committee.

Designed and installed EqualLogic SAN storage and Microsoft VM infrastructure to meet business continuity and disaster recover business needs.

Responsible for building the IT department. This currently consists of a level 2, Level 3, application developer and an Encompass 360 administrator.

Administrated Ellie Mae Encompass 360 LOS for 350+ users including creation of new forms, business rules, triggers, custom print documents, security and custom development of SDK/Plugin application. Installed new utilities to make debugging and tracking of system and loan related issues.

Expanded Unified IP phone communication systems installed systems in the field offices and the headquarters.

Designed WAN Infrastructure connecting remote offices to insure compliance, security and smooth operations.

Designed and installed EqualLogic SAN storage and Microsoft VM/VMWare infrastructure to meet business continuity and disaster recover business needs.

Responsible for creation of policy documents on every aspect of IT functions as well as data classification, retention and policies for state audits.

Installed Manage Engine and Desktop Central helpdesk system to track request, procurement, asset management and proactively manage all aspects of the network.

Managed and upgraded/replaced firewalls, added domain controllers, expanded non-SAN storage on legacy servers and replaced WIFI infrastructure.

Installed and deployed new virus, patch management and other products to mitigate against vulnerabilities on the network.

Americas Home Place – Gainesville GA 01/05 to 11/15

Director of Information Technologies

Americas Home Place is the largest scattered-lot custom homebuilder in US, with over 40+ locations in the southeast.

Primary responsibilities include analyzing current business processes/units and proposing technology base solutions, managing infrastructure, communication, telecom, and helpdesk, as well as the application development and procurement of IT equipment and contracts. Responsible for the internet marketing including Google PPC .

Reported directly to the COO and CEO, with ten direct reports

Responsible for procurement of all computer, communication, telecom and copier infrastructure for corporate and 40+ locations.

Negotiated enterprise level contracts with vendors on communications, telecom and copiers that allowed for significant savings.

Designed and implemented a hardened datacenter and disaster recover plan, which included a backup generator, off-site backup, data vaulting, VMware and Microsoft VM

Installed a proactive monitoring system and maintenance procedure that achieved 99%+ uptime.

Replace older DSL/VPN network with a MPLS network that supported video conferencing.

Engineered hardware and developed software for Video Walls that cubed data from five systems to give an up-to- the-minute view of every home under production, the margins and stage of production, as well as problems in the production line. This system is now the backbone of production for the entire company.

Installed video conferencing system with over 250 video endpoints and conferencing bridges used by our internal customers, trade partners and vendors.

Designed, developed and deployed WOW sales technology. These technologies include custom touch screen kiosks, Digital signage and video wall products.

Sponsored, designed and developed a Variance Purchase order system that removed 95% of all paper and lead to enormous saving in both manpower, time and shipping costs.

Sponsored, designed and developed a user, manager, HR commission platform that allowed a digital workflow of commission request, approval and payment.

Designed and maintained all company websites and the company intranet. The intranet allows for the integration of Siebel (CRM), Accounting, Job cost, Imaging and Job production to be cubed and hyperlinked, in an intuitive dive-down manner.

Designed, implemented and managed the company’s Search engine optimization (SEO) campaigns. This SEO project vaulted Americas Home Place to number one in most searches.

Designed, implemented and managed company’s reputation management efforts.

Homestar Mortgage Services / Opteum Financial Services – Atlanta, GA 05/01 to 08/04

VP, Manager of Computer Operations / CTO

Homestar Mortgage Services is a national mortgage lender with retail, wholesale, builder and conduit

divisions. Homestar has grown to over nine billion dollars over the last three years through acquisition,

expansion and the implementation of innovative technology solutions.

Primary responsibilities included setting the scope of work with the CIO to create a corporate IT vision and roadmap, implementation of technology solutions and managing the Helpdesk, IT Operation, Communications and Application development teams.

Reporting to the CIO, responsible for the day-to-day administration of all computer systems, communications and telephone systems, including managing 12 direct reports and multiple vendors supporting a multi-platform 40+ location infrastructures.

Responsible for the technical planning to facilitate growth and expansion. Responsible for IT projects, work plans and resource allocation for the expansion of over 20 branch locations. These projects included definition, negotiations, procurement and implementation of communication circuits, phone systems, infrastructure related hardware and workstations.

Responsible for the specification, negotiation and procurement of all hardware including computers, telecom, communications, maintenance contracts and other IT outsourced work.

Designed and managed data center and infrastructure hosting more than 100 servers supporting 1,200+ users and partners.

Designed helpdesk procedures and service level agreements. Setup level I call center and installed a helpdesk tracking system. The helpdesk system accepts Email and web ticket submissions and allows customers to track the status of all submissions.

Designed and implemented Windows Active Directory infrastructure. Converted entire server infrastructure to Active Directory. Designed new messaging structure and converted Homestar from Exchange 5.5 to Exchange 2000. Created common workstation platforms and converted all of Homestar’s workstations to Windows 2000/XP. Created Ghosting processes.

Designed and implemented a Citrix XP farm that delivers a variety of applications and services to 1,200+ employees and affiliates nation-wide. Implemented Citrix Nfuse and MSAM as a secure web front end to the corporate Citrix farm.

Created procedures and systems for tracking IT assets.

Consolidated communications and created a converged VOIP network. The converged network enabled branch-to-branch calling free of charge and long distance least cost routing. Converged IP backbone enabled communications costs savings of more than 50%.

Setup a Web Training and Audio Conference Bridge that allowed the corporate trainers and IT trainers to perform WebEX style training at no cost. This bridge eliminated the need for WebEX and outsourced voice conference services. First year savings were more the $120K.

Designed and implemented an enterprise faxing solution that is now critical to the day-to-day operations of Homestar. This system processes over one million faxes a year. This was an enormous saving in soft costs and hard-line fax machines, as well as communication lines.

Designed and implemented company’s website that ties directly into the loan origination system and is now responsible for processing 90% of all loan applications from customers and wholesale partners.

Defined need and implemented VMWare for production, QA testing and development, saving over $100K in equipment savings and enabling faster environment deployment and disaster recovery.

Designed and implemented Proactive Monitoring/Alerting Systems and procedures to ensure maximum uptime and timely responses to evolving IT situations.

RemoteIT.com / Hertz Technology Group – New York, NY 03/99 to 03/01

CIO - Manager, Consulting and Internet Services

RemoteIT.com is a network and Internet consulting division of the Hertz Technology Group that caters to businesses within the tri-state New York metropolitan area. In addition to its IT consulting division, RemoteIT.com offers nation-wide Internet services. These services include T1, DSL, VPN services, dialup, mail, web hosting and co-location services. The Hertz Technology Group also includes Hertz Computers, Edutec Training Center and Hergo Ergonomic technical furniture.

Created an ISP from the ground up including the infrastructure, products, services and pricing.

Designed and created a Network Operations Center at Level 3 housing DSL, T1, dial-up, web hosting and mail services for the internal and external customers. This NOC has the capability of handling thousands of separate connections providing Internet, WAN and VPN services on layer 2 and layer 3 across dissimilar connection types.

Responsible for the day-to-day management of sales and technical staff. Responsible for project planning and delivery of all services.

Senior technical architect responsible for design and management of the network and Internet architectures that included the internal corporate infrastructure, the ISP and client-based solutions for consulting services.

Designed Edutec training computer setup utilizing Ghosting technologies to enable center to provide midday course-change setup within 30 minutes. Cut down room prep time by more than 80%.

Lansafe Network Services, Inc. – New York, NY 04/91 – 03/99

Founder / Technical Sales & Account Management

Founded in 1991, Lansafe Network Services provided network consulting services to businesses in the New York and surrounding metropolitan areas. Lansafe’s consulting services included network architecture and design, implementation and maintenance of customer networks which ranged in size from five nodes to 5000+ nodes with a mix of Novell, Microsoft NT, Macs, mini computers and mainframe connectivity.

Created a consulting company from the ground up to more than three million dollars of time and materials billing and 15 personnel. Sold Lansafe to Hertz Technology Group that created the core team for RemoteIT.com.

Defined and managed all day-to-day operations associated with the successful operations of Lansafe. Created systems, processes, workflow, checks and balances. These systems and processes included the helpdesk, technician scheduling systems, sales department, accounts receivable, accounts payable and purchasing.

Developed and mentored the core management team. Responsible for the hiring and reviewing of all personnel.

Defined products and configuration sold by the solutions division. Provided sales support including defining technical specifications for proposals, client presentations and closing sales negotiations with business owners, IS directors and other senior level executives. Defined project deliverables and milestones for progress based billing. Managed high-end projects and field project managers.

Performed all architecture for custom application.

Acted as a technical sales consultant during new client engagements.

Created standards to integrate customer’s current applications and Internet services that included T1, DSL, VPN, web, mail, and cabling. Developed the infrastructure architecture and managed the implementation including all outsourced data and voice cable vendors.

MicroClear – New York, NY 11/87 – 03/91

Senior Network Engineer Company Closed

MicroClear was a nationwide consulting firm proving network and application development services.

Performed installations, upgrades and maintenance of Novell and 3Com LAN Manager servers.

Integrated mainframe and minicomputer hardware and gateway products.

Cabling/hub design and installation for Ethernet, Arcnet and Token ring.

Programming projects in C, Dbase/Clipper and Advanced Revelation.

Desktop and helpdesk functions including phone support and hardware repair.

EDUCATION & TRAINING

Brooklyn College ~ Brooklyn, NY

Siebel Essentials and development

Microsoft Windows Server Active Directory Infrastructure, Planning, Implementing, and Maintenance

Microsoft Windows Enterprise Concepts and Disaster Recovery

SQL Clustering and High Availability Planning

SQL Application and Performance Tuning

Citrix MetaFrame XP Advanced Administration

Cisco Boot Camp Training: Routers, Switches, Concentrators and firewalls

EMC SAN Training: Planning, Installation, maintenance and Navisphere software

3Com NBX Enterprise Dial Plan and Advanced VOIP Concepts

TECHNICAL SUMMARY

Operating Systems: MS-DOS, Windows Workstations, Windows 2012, Microsoft SQL, Citrix, VM Ware, Microsoft Terminal Server, IIS, Apache Tomcat, Proxy servers, Load balancers, Firewalls, Microsoft Exchange, VM Ware, Novell, Linux SUS and most Mail server/Web platforms.

Software: SharePoint, Ellie Mae Encompass 360, WebSphere, WebLogic, Microsoft Office, DocStar, Verity Teleform, OnBase, Kofax, Internet Explorer, Netscape, DOCSOpen, Microsoft Outlook, ACT, Goldmine, GroupWise, Citrix ICA Client, Mcafee, Inoculate IT Virus Check, Visio, Microsoft Project, Crystal Reports, Vertas Backupexec, ArcServe, Symantec Norton, Front Page, Ghost, SMS, IP Monitor, Skype, eRoom, Lync, HP Openview,, WhatsUP Gold, most software packages.

Programming Languages: Microsoft.net, Microsoft Visual Basic, Microsoft FoxPro, Visual FoxPro, Microsoft Access, HTML, C and others.

Hardware: EMC, Dell, Compaq, HP, IBM, Cisco, EqualLogic and EMC, NAS and most major PC/Servers and laptop hardware including scanners, printers, tape backup units, accessories, cards and peripherals.

Communications Devices: Technical knowledge of most routers, hubs, switches. CSU/DSU’s, VPN Devices and firewalls from a variety of vendors including Cisco, Netopia, Ascend, Bay Networks, 3Com, 3Com NBX, Polycom, Sonexis and Intel.

Communication: IPX/SPX, 802.x, TCP/IP, SMTP, 10/100mb shared and switched Ethernet, Token Ring, ATM, SMTP, DNS, Netbios, FTP, PPTP and IPSEC VPN.

Cabling Systems: Design, implement and maintenance of any cabling system independent of voice or data including punch down and cross connect work.

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