Customer Service Mental Health

Jermaine J. Brown

**** ** ************ ***. #**** Lee’s Summit, MO 64086 816-***-****

**************@*******.***

HELP DESK

Summary of Qualifications

Certification: CompTIA Network+

Dynamic, innovative and energetic professional with over 5 years of experience in planning and developing.

Creative, motivated and detailed orientated with an entry level technical and troubleshooting background.

Dedicated to quality and customer satisfaction with a proven history as a team player, motivating others to meet objectives.

Customer service orientated with a goal of repeat business.

Very detail-oriented with excellent analytical and project-tracking skills. Technical Skills

VMware

CompTIA Network+ Certified

Proficient in the hands-on experience in troubleshooting, making cables

Microsoft Office - Word, Excel, Access, PowerPoint Education

Metropolitan Community College-Longview Lee’s Summit, MO Computer Information Systems-Systems Administration and Engineering 2 015 Professional Experience

Pulse Systems Inc. K ansas City, MO

Software Support-Help Desk 08/16-11/16

Responsible for evaluating customer environment and developing training plan for setup of Pulse applications, training, tracking and project progress.

Managing project resources including training time, travel, and expense project training.

Providing strong customer relations, to assist in movement of the customer to a reference.

Excellent organizational skills, by helping to establish expectations, monitoring milestones, and completion of training.

Continual communication with the client, team members, supervisor, and various Pulse departments

Other tasks may be assigned from time to time.

Directly provide effective training for multiple clients. Training in various environments including one-on-one, group setting, go-to-meeting, and over the phone.

Utilize multiple training delivery skills in the training process, with an understanding various learning styles. Responsibilities include determining workflow where applicable, training various clients, professionally addressing complaints and resolving customer issues. Ecco Select/Cerner Kansas City, MO

Go-Live Consultant 04/14-08/16

Provide technical support to nurses, doctors and other medical personnel while using Cerner Solutions during the implementation of modules

Provide customer service and support to medical personnel

Orientate and mentor new staff members

Provide support on workflow modules for medical personnel, specific questions on usage, issue troubleshooting and on hand training and support as needed

Technical assistance with logging help desk tickets in call center Truman Medical Center Kansas City, MO

Mental Health Technician (part time) 09/13-Present

Provide safety, security and direct care to adult patients

Monitor records and communicate patient condition as appropriate utilizing computerized documentation software

Review and record vital signs and weight through the PowerChart software and assisted with assessments in Intake and Orientation

Research Psychiatric Center Kansas City, MO

Mental Health Technician 11/12-08/16

Provide safety, security and direct care to adult patients

Monitor, record and communicate patient condition as appropriate utilizing computerized documentation software through MediTech

Take and record vital signs and weight during Intake & Orientation DynaMap software Jackson County Family Court K ansas City, MO

Youth Care Worker (Part time) 06/11-Present

Provide direct supervision to juvenile residents

Provide trauma informed care to clients in the program

Openly communicate program to youth with activities

Maintain confidentiality appropriately

Achievements/Awards

Received a Regent’s scholarship for Columbia College Fall 2012

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