Front Office Customer Service

Name: NAME : Arpan Baidya

Contact No- +919********* / 987-***-****

Address: ***, ********** *****,

Flat No- A1, 4th Floor,

Ishika Apartment, Kolkata- 700060,

West Bengal, India

Skype ID : arpan.baidya1

Email: *****.**********@*****.***

Objective: Seeking a position of a front office executive wherein my skills, optimistic attitude and effective dealing abilities give way for the benefit of the organization on a global level.

Key Skills:

Capable of handling the front desk along with, bell, door, valet and services effectively.

Ability to keep up a top level customer service.

Ability to train other front office employees and maintain a relation with the staff

Possess good organizational and interpersonal skills

Educational Qualifications:

Completed my Diploma in Hotel Management on 9th May 2013 from Hollywood Institute Of Hotel Management Kolkata.

Diploma in Hotel Management Project:

Worked at:

1) Kenilworth Hotel Kolkata

Designation: Trainee Front Office Executive

Duration: 3 Months from July to Sept 2013

Project details:

2)Hotel Purva, Indore, Madhya Pradesh

Designation : Front Office Executive

Duration : 3 years

Handled all the front desk operations

Coordinated with the guests and responded to their inquires

Dealt with guest complaints by giving them a solution

Responded to the guest's calls for room service, special service, emergency service and other queries.

Transferred guest's calls to the food department effectively for breakfast, lunch and dinner orders inside the room

Responsibilities:

Transferring all incoming and outgoing calls of guests to the respective departments or numbers.

Maintaining the attendance register of front office executives, pantry, housekeeping, laundry and other staff members.

Arranging an emergency on call doctor in case of any emergency

Arranging for pick up and drop service for the guests

Computer Knowledge:

Good knowledge of Microsoft Word, Microsoft Excel and Microsoft Outlook.

Ability to prepare and present presentations on Microsoft PowerPoint

Capable of browsing the internet through different browsers like, Internet Explorer, Mozila Firefox and Google Chrome

Languages Known: English, Hindi, Bengali, Assamese

Present Salary : Rs. 2.4 Lakh CTC

Expected Salary : Rs. 3.0 Lakh CTC

Contact this candidate