Software Engineer Customer Service

WILLIAM RICHARDS

***** **** ***, *** * Torrance, CA 90503 310-***-**** ***********@*******.***

SUMMARY

Over 20 years’ multi-platform, cross device software design and development expertise.

Proficient in web technologies, mobile development (web, iOS, Android).

Proven experience in translating client requirements into elegant and innovative designs and applications.

Versatile, results driven, practical experience in both large organization and start-ups.

COMPUTER SKILLS

Languages

Java, Objective C, PHP, C, SQL, JavaScript, HTML, CSS

Platforms

iOS, Android, Web

Systems

Unix, Linux, Windows, Mac OS X

EXPERIENCE

2012-Present

Senior Software Engineer, Think Versatile

Develop, maintain and support cross platform mobile applications for industry clients - Android (Java), iOS (Objective C), and mobile web (HTML, CSS, JavaScript).

Designed and developed over 100 iPad apps for large residential property management company for sales reps to access and provide property information to clients during live on-site walk-through

Created iPad apps for use at trade shows to showcase product line and critical product features and functionality for a Fortune 500 company.

Created a universal training tool to deliver consistent sales and marketing training across a global enterprise with customers in over 150 countries and employing more than 170,000 people world-wide for Android, iOS and Web, and covers 4 regions, 10 languages, with localization and regional branding and product specs.

Created highly graphical, parallax website for USC International Academy.

2011-2012

Senior Software Engineer, Independent Contractor

Created a web portal for InAssist allowing for the management of client medical insurance claims – PHP, MySQL, SOAP

Refactored legacy FileMaker Pro system to web based portal (PHP) with MySQL backend.

Designed and developed a DMS / web portal for claim submission and review.

2007-2011

Director of Technology, 247 Commercial Marketing

Collaborated cross functionally/cross business units to redesign and streamline operational efficiency through innovative and effective technology tools and platforms

Evaluated and implemented new technologies to improve overall communication between departments, formalize procedures, streamline projects and address Tech department requests

2005-2007

Senior Software Engineer, 247 Commercial Marketing

Developed new features for company proprietary pre-paid Visa card website, enabling it to grow to over 600,000 cardholders averaging $1,000,000 per day in online transactions - Java, JSP, MySQL & Javascript

Created tools to automate Accounting and Risk management processes, improving overall efficiency, streamlining workload and reducing human errors

2001-2005

Software Engineer, Paycom.net

Designed, developed and maintained corporate consumer facing website for online pre-paid Visa card - JSP, Java, MySQL and Javascript

Developed online applications and interfaces necessary for business clients to provide employee and affiliate payments via online pre-paid Visa card

Developed back-end APIs and reporting tools to allow business clients to leverage company pre-paid Visa card as an online payment solution

Refactored utilities written in Java, Perl and Unix shell scripts into Python for use in company CMS

Created back-end tools, reports and customer service interfaces using JSP, Java and SQL for company employees to manage cardholder data

1999-2001

Software Engineer, WhatsHotNow.com

Created and maintained online stores for clients such as Universal Studios, 20th Century Fox, Playboy and Comedy Central - JSP, Java, JDBC, JavaScript and SQL.

Re-factored existing code and leveraged object caching to increase performance.

Developed front end UI for corporate proprietary B2B exchange - JSP, HTML and JavaScript.

Developed SQL stored procedures to facilitate nightly recalculation of client account data.

1996-1999

Software Engineer, Alpine Electronics

Designed, implemented and maintained code to create maps for an in-car Navigation System in C

Created visualization tools for inspection and debugging of raw map data in C, Visual Basic and OpenWindows

EDUCATION

1994

B.S Molecular Biology, UCLA

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