Customer Service Services

RESUME

Personal Data

Name : Subashini A/P Applasamy

Date of Birth : 15-08-1981

Citizenship : Malaysian

Race : Indian

Religion : Hindu

Marital Status : Divorced

Permanent Address : No 5-5-17 Elais Apartment,

Taman Bukit jelutong,

Seksyen U8,40300 Shah Alam

Telephone No : 011********

Email Address : (Email: *************@*****.***)

Educational Data

1.Degree In Human Resources Management

University Utara Malaysia (2000 – 2004)

Campus Sintok

CGPA: 3.25

2.Sijil Tinggi Pelajaran Malaysia (STPM)

Sijil Pelajaran Malaysia (SPM)

Penilaian Menengah Rendah (PMR)

Sekolah Raja Perempuan Ipoh (1992 – 2000)

STPM: Full Certificate

SPM : Grade 1

Summary of Working Experience

1.Customer Service Officer (Apr 2006-Dec 2010), CIMB Bank Berhad.

2.Customer Service Officer (March 2011-Dec 15,2013), DHL Global Forwarding

3.Customer Care Professional ( January 2014-Present)

Work Details

With,

1. Customer Care Professional

BARRY CALLEBAUT MALAYSIA SDN BHD Selangor, Malaysia

January 2014-Present

Price quotation & Contracts Management (to get quotation from Pricing and ensure sending price quotation to customer in a reasonable time frame.

Weekly &Monthly review of contract balance status to ensure coverage of contract with customer forecast and actual delivery plan).

Customer Orders Management (sales order and shipment processing. Ensuring FIFO order processing, prevent overdrawn of contract volume. Work with Planning, shipping and warehouse departments on production scheduling and stock readiness to fulfill customer requirements.

Ensure customer receive copy shipping documents by email after shipment ).

Customer Enquires/Request & Complaint Management (follow up enquiry e.g. samples, certificates, reports, shipping documents, payment issues, etc and coordination with relevant department. Manage customer complaints).

Review and monitor customer's monthly forecast s 5%.

Managing customer account receivables s 5%.

Provide support to commercial managers.

Additional duties as assigned by Customer Service Manager from time to time.

2. Customer Service Administrator

DHL Global Forwarding (Malaysia) Sdn Bhd Selangor, Malaysia

March 2011-December 2013

Acts as key contact for allocated customers

Accepts and processes orders for handover to Operations

Stays informed on shipment and exception status for allocated customers

Proactively informs customer on shipment status and exceptions

Handles customer inquiries

Handles customer requests with regard to Go Green topics

Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions

Acts as first contact point for customer claims for notification and reception of claims and respective document collection

Internal: business roles Process

Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution

Provides spot quotations and closes contract

3. Customer Service Administrator

CIMB BANK BERHAD

April 2006 –December 2010

oCustomer Service officer

Handling customer inquiries regarding bank products and services and in charge to resolves all customer complaints.

In charge to do gross sales bank product to achieve KPI target at branch level.

oCash Custodian

Handling branch daily cash, incharge for foreign currency and forged notes and in charge of saving account opening and maintenance of the account.

Remittance Officer

In charge of sending telegraphic transfer, rentas, swift and interbranch giro, cash laju, western union and internal draft and foreign draft.

Current Account Officer

In charge of current account opening, BMC and CTOS Checking maintained of the account and in charge of clearing cheque.

Fixed Assets Officer

In charge of branch fixed assets item, dispose, write off as well as tender to staff.

Skills

1.MS Office Intermediate (4).

2.Payroll System Boss.

3.Edi System

4.Mosaic System

5.SAP System

6.Lotus System

7.ERP system

8.Sales force

Languages

Language Spoken Written

B.Malaysia 9 9

B.English 8 8

B.Tamil 10 -

Possess Own Transport : Yes

Expected Salary : RM 5000 (negotiable)

Avaibility : After 3 Months

Referees

1. En Sazri, Custom Supervisior,Kuehne-Nagel Sdn Bhd,Shah Alam Selangor.( 013*******).

2. Tuan Haji Ramli bin Abd.Aziz, Branch Manager, CIMB Bank Berhad Kuala Kangsar Branch. (016-*******)

Contact this candidate