Ramone Espanol

acypvn@r.postjobfree.com 650-***-****

Senior Technical Writer

●Extensive experience in producing product documentation for enterprise software.

●Working knowledge in business analyst and project management within the software development environment.

●Hands on experience with the testing of product software for usability, UX design, configuration, and integration.

●Collaborated with marketing, product management, and technical sales in producing white papers and collateral.

●Developed instructional documentation for product training including train-the-trainer presentations.

Experience and knowledgeable in:

Java-based application development Arbortext Epic Editor (XML authoring tool)

J2EE/web server technology FrameMaker 12

SQL/RDBMS Microsoft Office (Word, Excel, PowerPoint)

Web Services/SOAP/RESTful/ Thrift APIs Confluence/Wiki/DocBooks/SharePoint

JavaScript Command Line Interface (CLI)

HTML/CSS Quadralay - Adobe WebWorks Pro

Agile/Scrum Development Methodology Bugzilla/JIRA/ Perforce

Cloud technology/virtualization Adobe RoboHelp Pro Big Data/Hadoop/MapReduce Cascading (Computation Engine)

SAP ABAP Server/ SAP NetWeaver Visio Graphics/SnagIT/Lucidchart

Intellij/Xcode IDE Articulate Presenter/Quizmaker

Apigee Platform (API Management Tool) Github/Stash

MS Windows 7 Pro/UNIX/LINUX/Mac OS Adobe Captivate

Professional Experience

Fitbit, Inc., San Francisco, CA April 2015 – Present

Contractor Technical Writer

●Currently documenting Fitbit API (RESTful), which includes:

oOriginal writing of public Fitbit APIs documentation

oTesting public and private API endpoints using Python scripts

oUsing mark down language editor, Dillinger for creation of online documents

oUsing Swagger for API documents for future version of customer-facing documents

●Documenting Fitbit engineering processes (end-to-end data transactions)

●Documenting Fitbit architecture infrastructure and backend processes

Concurrent, Inc., San Francisco, CA August 2014 – March 2015

Contractor Technical Writer

●Currently writing product documentation suite, which includes:

oOriginal writing of the Driven Admin Guide and Driven User Guide

oProduction of the Cascading tutorials, Driven screencast, and Concurrent training material

oMaintenance of Cascading 3.0 SDK – Developers Guide

oDevelop and write product release notes

●Understanding Big Data concepts using Hadoop architecture – single node cluster with Apache MapReduce/Tez

●Working with Java applications and Cascading APIs

Gigamon Inc., Santa Clara, CA February 2014 – August 2014

Contractor Technical Writer

●Currently writing product documentation for Gigamon H Series, which entails:

oConfiguring device with H-VUE application as well as using CLI commands

oUnderstanding of networking concepts used in real-world scenarios

oConfiguring of virtual machines and physical nodes by using VMware VSphere Center in using the GigaVUE Fabric Manager (FM) and Virtual Manager (VM)

●Working with SMEs and all cross functional organizations in order to develop and create usable documentation

●Use Jira and Confluence on a daily basis to communicate with all stakeholders

●Organize and edit/update all user guides and specification documents

●Develop and write product release notes

Pearson eCollege, Centennial, CO May 2013 – February 2014

Contractor Technical Writer

●Wrote developer guide for Pearson API, which entails:

oUnderstanding RESTful API development for the Open Class Platform Services

oUnderstanding of Apigee Platform for RESTful API development

oFamiliarity of Cloud technology

●Working with engineering SMEs and product management to develop and create usable documentation for contributing API programmers

●Use Apigee admin portal to develop and manage APIs

●Use internal Confluence site to post instructions and usage of APIs

Dell Computers - Force 10, San Jose, CA September 2012 – March 2013

Contractor Technical Writer

●Maintained Dell Force10 Configuration Guide and Command Line Interface (CLI) Guide for the FTOS product line which include the S4810 and Z9000 system platform.

●Developed the S6000 and S-Series Getting Started Guide.

●Worked with engineering SMEs to improve existing documentation by adding code output examples, making modifications to figures (Illustrator graphics) and updates CLI commands.

●Used FrameMaker 10 and Arbortext Authoring XML Tool to produce documentation.

Silver Spring Networks, Redwood City, CA December 2011 – September 2012

Contractor Technical Writer

●Produced the UtilityIQ Installation Guide for the Advanced Meter Manager (AMM) and the Shared Service Components (SSC) product.

●Installed and tested each UtilityIQ product which includes:

oUsing Linux as the system platform to deploy installation binaries

oCreating Oracle schemas for specific products

oInstalling Oracle JDK, Apache Tomcat, and TIBCO EMS

●Collaborated with technical subject matter experts, product managers, and technical trainers to help test and produce the installation guide.

●Proactive in project management, business analysis, training the trainers, and overall resource to Quality Assurance (QA) and Operations (professional services).

●Contributed to the engineering site on Confluence in discussing the usage and integration of the various UtilityIQ components.

Innopath Software Inc., Sunnyvale, CA January 2011 – November 2011

Senior Technical Writer/Training Developer

●Designed and wrote training material for Innopath's Mobile Device Management (iMDM) Server and Customer

Support Representative (CSR) Portal client. All classroom-based training course and computer-based training course material was developed using PowerPoint presentation and/or Adobe Captivate video. This effort include:

oInstallation or upgrade of the latest iMDM server version

oBootstrapping mobile devices, which can be either an Android or iPhone (iOS).

●Wrote and updated the iMDM System Programming Interface Guide. This document is an API reference guide for extending the iMDM server with a web application (client). It includes deployment instructions for web services, REST, and Java APIs.

●Posted and managed the technical documentation on the Confluence site.

Cisco Systems, Santa Clara, CA May 2010 – August 2010

Contractor Technical Writer - CVCM IT

●Performed technical writing for the Cloud Router and Managed Service Framework (MSF) projects. These projects consist of configuring and customizing web application within the Cisco Router (Application Extended Platform (AXP) and Integrated Service Router (ISR) for customers/partner’s network topography.

●Wrote an installation guide and a comprehensive technical paper that details the MSF project.

●Wrote an internal white paper that explains the value of the Cloud Router for customers using cloud computing technology.

●All projects included business analysis and project management duties.

Hitachi Data Systems, Santa Clara, CA 2009 – 2010

Contractor Technical Writer/Technical Training Course Developer

●Performed technical writing for creating classroom-based training course and computer-based training course in installation, usage, maintenance, and sales of data storage products.

●Produced web-based training courses using e-learning Articulate Presenter and Flash creation tools.

●Performed business analysis and collaboration with technical subject matter experts, product managers, and technical marketing managers to help produce specific training course for Hitachi sales force and channel partners.

●Proactive in project management of training course development and providing assistance to the HDS Academy Development training team.

SAP Labs, Palo Alto, CA 2005 – 2009

Senior Information Developer

●Wrote product documentation for SAP Governance, Risks, and Compliance (GRC), which includes user guides, installation guides, configuration guides, migration guides, release notes, and white papers.

●Wrote product documentation for Process Control, which is enterprise software that helps companies become Sarbanes-Oxley (SOX) compliant.

●Wrote product documentation for Access Control. Access Control allows users to automatically enter your corporate systems via workflow and authorization gates.

●Collaborated with E-Learning team to develop and present training material to business partners and customers.

●Performed business analysis and collaboration with product management in developing marketing collateral, which includes white papers, product presentations, and technical “how-to” papers for proof of concept during customer engagements.

●Managed projects by creating documentation plans using MS Project and Excel.

●Lead team meeting with developers in Palo Alto, California, Shanghai, China, and Walldorf, Germany.

Thor Technologies, Pleasanton, CA 2004 – 2005

Senior Technical Writer

●Wrote product documentation for Xellerate Identity Manager, which includes user guides, installation guides, technical notes, and release notes.

●As the project manager for all documentation effort, I collaborated with developers and quality assurance in developing documents and gathering technical information.

Hewlett-Packard (HP), Palo Alto, CA 2003 – 2004

Contractor - Senior Technical Writer

●Wrote developers guide, configuration guide, and release notes for HP Passport (HPP). The HPP team was responsible for customer integration using identity management and single sign-on (SSO) with the hp.com eBusiness division.

●Managed the documentation process by providing documentation plans and adhered to HP standards and guidelines.

●Performed business analysis and project management in the development of documents.

Propel Software Inc., San Jose, CA 2003 – 2003

Contractor - Senior Technical Writer

●Wrote the Propel Web Acceleration Server 450 Installation and Configuration Guide. This server-side document contains troubleshooting, FAQs, and other advanced setup information for system administrators using RADIUS servers and Domain Naming Service (DNS) configuration.

●Wrote the customer-facing documentation, Using Propel Accelerator for consumer using Propel Accelerator Client with dial-up modem.

DeerSoft Inc, San Jose, CA 2002 – 2002

Contractor - Senior Technical Writer

●Wrote the Spam Assassin installation guide and configuration guide. This server-side software integrates with Microsoft Exchange Server to prevent spam email, which can infiltrate your corporate email system.

●Collaborated with developers, quality assurance, and marketing in gathering information, testing the software, and creating the product documentation suite.

Borland Software Corporation, San Mateo, CA 2001 – 2002

Senior Technical Writer

●Wrote the software developers kit (SDK) documentation and installation guide for the Web Edition of the Borland Enterprise Server. The Borland Enterprise Server is a J2EE engine. This document targets developers and software architects in building enterprise web application.

●Worked with the Borland JBuilder product in order to integrate the Java client-server relationship.

I2 Technologies, Mountain View, CA 2001 – 2001

Contractor - Senior Technical Writer

●Wrote the Jasper Developer’s Guide for developers to create enterprise application using BEA WebLogic Servers and i2- provided client web application for supply-chain application.

●Updated the eXplore.net Administration Guide and eXplore.net Installation Guide. The eXplore.net product.

Blaze Software, San Jose, CA 1999 – 2001

Senior Technical Writer

●Wrote the software developers guide (SDK) for the Blaze Advisor Rule Server. This guide is for developers creating web application and integrating the Blaze Advisor rule engine.

●Wrote white papers, release notes, and technical notes.

●Performed business analysis and project management in the development of documents.

●Collaborated with developers to produce the SDK, which includes integration examples with J2EE, MTS/COM, MQSeries, and JNDI.

●Worked with product managers in developing and producing business scenarios for implementing the Blaze Advisor rule engine.

Envive Corporation, Los Altos, CA 1997 – 1999

Documentation Manager/Writer

●Wrote the user guide, installation guide, and configuration guide for Advisor and Service Level Manager Pro.

●Managed a team of three contractors in producing new material and updating existing documents. Ensured that all writing styles were adhered to.

●Performed business analysis and project management in the development of documents.

Oracle Corporation, Redwood Shores, CA 1995 – 1997

Senior Technical Writer

●Wrote the user guide for Oracle7 RDBMS for Windows platform.

●Wrote the software developers kit (SDK) for the Programmer/2000 library suite, which includes Pro*C/C++, COBOL compiler, and SQL*Plus (SQL extension.

●Wrote the user guide, installation guide, and an STMP gateway connection guide for the Oracle InterOffice Server.

●Worked with product managers and developers to produce real-world examples.

Education

San Jose State University, San Jose, CA

Bachelor of Arts Degree – Journalism

Bachelor of Arts Degree – Mass Communication (Radio, TV, and Broadcasting)

De Anza College, Cupertino, CA

Certificate of Technical Writing

Training and Enrichment

Scrum Alliance

Certificate of Scrum Master

Contact this candidate