Customer Service Technical Support
Resume:
Sandrea Williams
Charlotte, NC 28208
*******.*********@*****.***
Objective: Administrative position that will allow me to utilize my proficient office skills combined with my customer service and clerical backgrounds.
Customer Service Report Preparation Written Correspondence MS Office Suite 2007 Computer Savvy
Technical Scheduling Problem-Solving Speaking Effectively Accounting/Bookkeeping
Front-Office Operations Professional Presentations Experience:
Licensed Insurance Sales Broker 2011 to 2015
Connextions, Charlotte, NC
Assist callers with benefits and riders in forty eight states Made outbound and received inbound calls to submit applications for Medicare Supplement and Medicare Advantage policies
Researched policies and compared prices for consumers Made follow up calls to ensure understanding and satisfaction Insurance Producer 2010 to 2011
Connextions, Concord, NC
Assist callers with the benefits and riders of different policies for all fifty one states Directed callers to online web sites
Scheduled in home appointments and community meetings Technical Support Agent 2008 to 2009
NCO Group, Charlotte, NC
Resolve various issues with the Apple iPhone
Directed customers to online self help on Apple's website Education:
Jackson Hewitt, Charlotte, NC 2004
Tax Preparation
Certificate College of Insurance Concord NC 2009
NC Medicare Supplement Long Term Care Agent
NC Accident and Health or Sickness Agent
NC Life Insurance
References:
References are available on request.
Contact this candidate