Customer Service, Computer Technician, Manager
Resume:
Brenner Donohue II
*** **** ** *******, ***** *5862
Resume
Capabilities:
Programmed computers (Basic, Pascal, COBOL and Turbo Pascal)
Skilled in Computer Troubleshooting
Skilled in Electrical soldering, replacement of components and installation of wiring kits
Experienced in Customer relations, including Customer Satisfaction, Product Support, Customer Qualification, More than fair Policy
Experienced in Electronic Sales
MG automotive parts specialist
Skilled in automotive parts and tire sales
Workmanship Standards Certified
Kaizen Process Certified
ISO9000 Certified
Lean Manufacturing Certified
Clean Room Certified
Federal Support Tech
Secure Support Tech
Work from Home Technician
International Support Tech
Achievements:
Managed parts and supplies
Trained and certified store Manager
Rebuilt several cars
Managed 3 Radio Shack Stores
Built Computers (Installed processors, memory chips, motherboards, hard drives)
Certified in Computer Sales
Certified in Electronic Sales
Built a house from ground up (including foundation, electrical wiring, plumbing, drywall and roofing)
Certified in building System AC modular systems
I.S. Evening Supervisor
Replaced computer components on a component level
Troubleshoot with customers to diagnose computer problems over the phone
Repairing Microsoft Windows through the phone
Supported Early Life computer systems for Engineers (ELS Support)
Self Managed Employee
Education and Training:
1988: Graduated Manor High School
1988-90: Attended Austin Community College
Radio Shack Certifications: Sales Certificate
Computer Certificate
Hookup Accessories Certificate
Audio Sales Certificate
Telephone/Tad/Fax Certificate
Certified in Building System AC units (Used in Wafer fabrication systems)
Certified in building RF Match units (Used in CVD, PVD, ETCH, deposition systems)
Certified in building Controller Systems (CVD, Etch, and HTF systems)
Lean Manufacturing
Workmanship standards
ESD (Electrostatic Discharge)
DMR (Defective Material Reporting)
ISO9000 Certification
Trained in Computer phone Support
Trained in International Technical Support
Trained in Federal Support Team
Trained in Secure Support Team (For Fed or Gov. contracts)
Work History:
March 3, 2000 - Dell Computer Corporation
April 7, 2014 First position was technical support for Major Business Account Portables.
Supported laptops with, Hardware, software, warranty information and networks. I assisted Dell Computer with special projects like the Windows 2000 VOS (Virtual Operating System) as well as the Web Design team. I transitioned to Early Life Support (ELS) Group. Along with the normal technical troubleshooting, I also updated documentation of systems within the first 90 days Out of box and reported directly to engineers with suggestions and solutions for possible fixes with theses laptops. I transitioned to Dispatch Management Center (DMC) where I was promoted to a Level 2 technician and responsible for verifying that troubleshooting procedures were being practiced, as well as the correct diagnosis. I had to log information into a spreadsheet document evaluating the performance of the outsource technicians and how they could improve the customer experience. I had manager level access to guarantee that the customer got the best customer support available. I was accepted into International support for overseas customers to receive parts and service on laptops, desktops, printers and servers. I also became part of the Federal support team as well as the Secure Support team. These were home based positions where I was self managed.
September 21, 1998 – South Texas Blood and Tissue
August 24, 1999 As the I.S. Evening Supervisor I was responsible for Organizing the
I.S. department, providing guidance to data entry team, writing and
Maintaining data entry procedures, scheduling and evaluating employees,
Evaluating software problems, conducting staff meetings, perform and
Oversee daily download of donor database, perform PC hardware and
Software troubleshooting, CPU server maintenance, review assigned projects,
Schedule events, assign task, set deadlines, training staff, and provide user
Training and instruction.
June 30, 1997- Applied Materials
June 9, 1998 After working as a Temporary employee at Applied Materials, I was hired as a
Regular Full time employee. I was hired on as a Assembler E/M II for
Centura, Endura and HTF Controllers.
February 28, 1997- Manpower at Applied Materials
June 30, 1997 Rehired after 7 months and assigned to Controller Modules. I’m Responsible
for assembling and testing controllers for CMM&E. All Prior Certifications
are still effective. OSHA is updated until next year.
November 8, 1996- Manpower at IBM
February 12, 1997 Went through IBM Certification course and was certified in ECAT
(Electronic Component Assembly & Test). Was assigned to SMS Prep on the
Green line. And after four months, was transferred to the warehouse where
we packaged and shipped products.
August 1, 1995- Manpower at Applied Materials
July 12, 1996 Started in the RF Match Department where I Assembled Assorted
Components, Installed Components in RF Match, Wrote procedures for
RF Match Calibration, Inspected, packaged and shipped RF units.
Transferred to AC Modules four months later. I Implemented Lean
Manufacturing on an assembly line, carried out Customer Service Calls,
Aided in tool layout, and learned to build System AC, Main AC, and HTF
systems.
July 25, 1991- Radio Shack
June 4, 1995: Started as a part-time salesman and was soon given a full-time position.
After 1 year promoted to Manager, and was promoted to manage two more
stores before departure. Responsible for inventory, sales, complete knowledge
of stores merchandise, customer service, P&L for store, Payroll and
Scheduling for my employees. I also established new accounts both
Commercial and individual accounts as well as product support for consumer
Products.
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