Sales Engineer

Eric Dagg

Seattle, WA 206-***-**** ****@****.*** linkedin.com/in/ericdagg

CLOUD SALES ENGINEER

Senior Sales Engineer poised for a role with a cloud centric company in the Pre-Sales or Solution Architecture space. Currently immersed in Cloud Genius bootcamp training, to utilize best-of-breed tools in cloud computing and its service and deployment models. Career defined by successful track record leading inside, outside, channel and enterprise sales teams selling complex technical products. Thrive when serving as trusted advisor to the sales representative in supporting the customer. Technophile who designs, develops, and implements innovative technical solutions that improve and optimize clients’ business capabilities, so they can focus on managing their business. Reputation for solving the puzzle at the intersection of people and technology.

n

nCloud Computing

nCloud Architecture

nSolution Architecture

nDevOps

nPublic & Private Cloud

nCommunity & Hybrid Could

nSaaS

nInfrastructure as a Service

nPlatform as a Service

nSales Engineering

nSolution Selling

nTechnical Product Sales

nPre-Sales

nEnterprise Solution Sales

nSales Presentations

nRequirements Gathering

nRelationship Building

nClient Relations

EDUCATION

Cloud Genius Seattle, WA 1/2017 to Present

Cloud Computing Bootcamp: Intensive, immersive 8-week training session provided by this top-rated, vendor-neutral cloud training academy, ranked among the top 10 cloud programs by CIO Magazine. Course offers practical, hands-on learning experiences focused on three primary topics:

nCloud Technologies

nCloud DevOps Principles & Practices

nCloud Architecture and Design

EXPERIENCE

MegaPath Cloud Seattle, WA 2006 to Present

Director, Sales Engineering: Lead the Sales Engineering team who serve as technical experts across a suite of products and services: Hosted Voice over IP, Unified Communications, MPLS and Managed Network Security, Cloud Hosting, Cloud based Data Backup, and Cisco Meraki Managed WiFi. Develop new customers, and consistently deliver innovative solutions, by providing RFI/P/Q responses and consulting on WAN/LAN-based IP networks. Consult directly with clients’ C-level teams and provide unparalleled customer service from pre-sales, through sales closing, and installation. Serve as cross-functional leader across Sales, Service Delivery, Support, Product, Marketing and Engineering. Advanced from Sales Engineering Manager (2008 to 2010) and Senior Sales Engineer (2006 to 2008).

nInstalled, trained and directed Sales Engineering team, and positioned team as foundational technical resource for a nationwide sales organization.

nCollaborated with inside, outside, and channel sales teams to qualify high-value prospects, identify customer requirements, and design customized voice, data, security, and cloud-based solutions.

nConceptualized solutions when customer requirements exceed traditional project scope, in order to satisfy customer demand while ensuring project’s viability and profitability.

nCoordinated hands-on training sessions for both internal and external customers on new product capabilities and releases.

nDeveloped technical documentation including network diagrams and technical architecture used by sales teams and customers, and serving as reference guides for downstream implementation teams.

nInstrumentally contributed to launching nationwide in-market Partner Training Program.

ISOutsource Seattle, WA 2004 to 2006

Consultant Level II: Provided professional IT consulting services to small and mid-sized clients, for networks ranging from 5 to 150 PCs. Conducted technology installation, repair, migration, maintenance, and security for clients' IT departments. Additionally, delivered hands-on training to consulting teams.

Rhombus Networks Seattle, WA 2002 to 2004

Technical Consultant: Managed the design, implementation, maintenance, and support for clients' network operations. Scope encompassed managing 20+ internal and co-located servers comprising Rhombus’ Network Operations Center. Optimized network functionality and operational consistency. Supported Windows 2000 Active Directory integration/administration, Exchange 2000 migration/deployment, security infrastructure, anti-virus/back-up, and provided end-user support. Also, integrally supported business development.

All Bases Are Covered Seattle, WA 1999 to 2002

Team Lead: Led a consulting team building proposals, producing estimates, and planning and implementing custom technical projects. Installed and configured firewall appliances and VPNS, including Netscreen, SonicWall, and Watchguard. Additionally, served as technical liaison to the account executives. Advanced through the roles of Senior Consultant and Project Manager.

nInterfaced with IT personnel and end users to provide technical support.

nPartnered with clients in the design, planning, training, implementation, and administration of Microsoft Back Office Products on both Windows NT- and Windows 2000-based networks.

Microsoft Corporation (Excell Data) Seattle, WA 1997 to 1999

Sr. Lead Event Technician: Integrally contributed to Executive Tier Support Team that ensured all technical aspects of Microsoft Senior Executives’ keynote addresses were executed perfectly, such as demonstrations and PowerPoint presentations.

nInstrumentally contributed to facilitating the technical production of Windows 98, IE 5.0, and Office 2000 product launches.

nCoordinated series of high-profile events, including Tech Ed, Comdex, WinHEC, Microsoft Technical Briefing, and the Professional Developers Conference.

ENTREPRENEURSHIP

CrossFit Twenty Pound Hammer Seattle, WA 2016 To Present

Co-founder

Twenty Pound Hammer is a new type of CrossFit gym that focuses on creating better, safer training by individualizing the coaching for each athlete.

ACADEMICS

BS, Business Administration - Management Information Systems Western Washington University

CERTIFICATIONS

CMNA (Cisco Meraki Networking Associate)

MCSE (Microsoft Certified Solutions Expert) – NT4, 2000, and 2003

CCNA (Cisco Certified Networking Associate) [Now expired]

TRAINING

Precision Nutrition Level 1 Certificate in Exercise Nutrition Precision Nutrition Level 2 Coaching Certificate

SERVICE LEADERSHIP

Youth Basketball Coach, Ballard Boys and Girls Club 2011 to Present

Youth Baseball Coach, Ballard Boys and Girls Club 2012 to Present

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