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Microsoft Office Manager

Location:
Fremont, CA
Posted:
February 07, 2017

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Resume:

VASUDHA VEMULA

Phone #: 510-***-****(HOME)/510-***-****(CELL)

Email Id: *********@*****.***

Summary:

Over 8 years of experience as Business Analyst around enterprise business processes and business applications

Experience in E2E processes involving Sales, Service, Procurement, Planning and HR Operations. Experience in business process analysis, documentation and process improvements in these areas

Hands on experience in the complete software lifecycle from requirement analysis and design, to development, testing and rollout

Extensive knowledge of software testing life cycle, methodologies, test planning, test case preparation, UAT coordination on various types of applications

Technical Skills:

ERP

Oracle EBS Applications, PeopleSoft

Documentation

Microsoft Project, Microsoft Visio, Microsoft office, SharePoint 2010

PLM tools

Agile

Reporting tools

Tortoise CVS, Rational Clear Case, Remedy

Cloud

SFDC(Salesforce) Service Cloud

Languages

Familiarity with C, C++, HTML, VB, Java

Operating Systems

Windows NT/95/98/2000/XP/7/8/10, MAC OS,UNIX,LINUX

Education:

Degree / Specialization

University

Year

MBA (CIS and Supply Chain Management

California State University Hayward. CA, USA

June 2002 - March 2005

B.Sc. (Computer Science)

St Ann’s Degree College, Hyderabad, India

Mar 1995 - Apr 1998

Project Experience:

VMWare January 2016 – October 2016 date.

Project Orion-Master Data Management-Business Analyst

VMware is a global leader in cloud infrastructure and business mobility. Built on VMware’s industry-leading virtualization technology, their solutions deliver a new model of IT that is fluid, instant and more secure. Customers can innovate faster by rapidly developing, automatically delivering and more safely consuming any application. The objective of the Orion project is to create a streamlined and automated solution that will provide flexibility to incent partners to hunt new business and enable VMware to scale to support an increase in Partner driven business. As a part of the Master Data Management Team, my responsibilities as a BA are:

Lead efforts across cross-functional teams(spanning US, Cork, Ireland and India) in gathering and documenting the business requirements around product data hub, process standardization, gap analysis, review with stakeholders and coordinating efforts with program/project teams through the execution.

Also coordinated efforts around standardizing product attributes, SKU reconciliation, creating translation tables, defining business rules, data quality and governance process around change management.

Quickly understand business issues and operational challenges with master data and reference data

Work cross-functionally with other business groups for understanding MDM related issues

Influence existing stakeholder base and hierarchies defined in master data systems to rationalize data support requirements from business groups

Validate and verify upstream and downstream data impacts through given projects

Coordinate between project teams and business stakeholders to identify root causes to data-related issues and recommend best course of action

Contributed to develop a Single Source of Truth system for all VMware’s Product Master Operations.

Optimized the Data Governance across VMware and provided a common, unified and well-defined set of terminology, rules, policies and processes for a consistent and trusted data usage.

Budget Control for the ongoing project’s and Change Requests (CRs).

Change Management and Training delivery for business end users.

Worked with a team on Critical to Quality Data Profiling, Reporting and Data Visualization Projects

Blue Coat Systems September 2014 – Dec 2015 Operations Analyst-RMA

Blue Coat empowers enterprises to safely and securely choose the best applications, services, devices, data sources, and content the world has to offer, so they can create, communicate, collaborate, innovate, execute, compete and win in their markets. As an Analyst, being a part of Service Parts Organization (SPO) team, my responsibilities are:

Monitor the repair cycle and engage with customers internally and externally for an efficient process flow

Manage RTF turnaround time with the repair vendor and correspond with the customers to provide shipment details and handle their ad-hoc queries.

Prepared requirement specifications documents, process maps, desk procedures, use cases, test cases, and some project documents as needed to support the IT team who helped with the Service Cloud.

Worked closely with business partners to understand business processes, goals and gaps and gather business requirements for Salesforce.com projects & initiatives

Develop and run reports from Oracle and SFDC (Salesforce), format and provide analysis to various business requests.

Perform inventory receipts and shipment transactions in Oracle and SFDC as required to manage the inventory.

Create Purchase Orders (PO) in Oracle as required by the team for Service Parts organization parts procurement.

Update shipment data in SFDC for nonintegrated aspects of repair and RMA process

Manage and communicate with OEM,Repair and logistics vendors as required

Assist with parts planning activities by coordinating with vendors locally and internationally to procure needed components/finished goods

Leverage business knowledge and expertise to identify opportunities for process improvements

Client: Blue Coat Systems, Sunnyvale, CA Sept 2013 – Aug 2014

Role: QA Analyst

Blue Coat provides security products and services to the enterprise customers to protect business applications and customer data. As part of an effort to integrate CRM Sales & Service cloud with ERP application, I played QA Analyst role in helping with QA activities and rollout.

Roles and Responsibilities

Played a key role in test planning and execution of various test cycles – component testing, functional testing and E2E/Integration testing.

Participated through the requirements and design phases from QA point of view. Developed test scripts and test cases for various testing cycles including review and sign-off from stakeholders

Coordinated with business in UAT planning, test case preparation and execution and assisted in creating training material

Responsible for reporting test results and dashboards to management along with areas of improvement around process and tools

Recorded defects in Quality Center and also provided defect status updates

Reviewed CR’s to make sure that changes made were approved, documented and tested

Assisted Project Manager with scheduling details and managed QA activity based on SDLC path

Environment: HP Quality center, DOORS, Microsoft Office & Projects, Excel and Rational ClearQuest.

Zeno Inc. May 2011 to Aug 2013

Human Resource Generalist

Zeno is a Professional Services Organization with specialized services around Infrastructure Engineering, Software Development and Project Management along with industry specific solutions for Healthcare, Retail and eCommerce industries.

Responsible for day to day HR Operational functions for over 300 employees.

Managing, processing, eVerifcation and maintenance of paper and electronic personnel files

Handling queries from employees and managers on HR policies processes etc.

Controlled the recruitment process including posting the job openings on various job boards, scheduling interviews, interfacing with hiring managers

Responsible for preparing Immigration documentation, interacting with Attorneys for filing Immigration Petitions. Process employment based petitions such as H-1B petitions, H1B RFE, PERM, I 140, I 485, Green Card RFEs.

Served as liaison with managers and employees, and administered and monitored benefits claims activity. Assisted with open enrollment processes. Reviewed monthly carrier billing.

Managed the termination process, exit interviews, processing of final pay checks and COBRA enrollments

Coordinated with the payroll department regarding salary changes, new hires and terminations.

ATEM Corp. (previously Pacific West Corporation) October 2006 to April 2011

Human Resources Manager

ATEM Corp. previously Pacific West Corporation is a global provider of innovative solutions, and outsourcing services based on leading edge technologies.

Responsible for day to day HR Operational functions for over 200 employees

Streamlined the Immigration Process for the employees of the organization.

Provided training for other HR team members in using MS Excel, MSWord and Outlook.

Administered the Employee Benefits-Medical, Dental, Vision, Life and 401(K)

Responsible for Onboarding and New Employee Orientation activities

Responsible for updating and maintaining the HR database.

Served as liaison with managers and employees, and administered and monitored benefits claims activity. Assisted with open enrollment processes. Reviewed monthly carrier billing.

Responsible for preparing Immigration documentation, interacting with Attorneys for filing Immigration Petitions. Process employment based petitions such as H-1B petitions, H1B RFE, PERM, I 140, I 485, Green Card RFEs.

Managed the termination process, processing of final pay check and COBRA.

Responsible for preparing, analyzing and presenting various HR reports.

Coordinated with the payroll department regarding salary changes, new hires and terminations.

Employer: iCelerate Inc. January 2000 to January 2003

Account Manager

iCelerate is a global IT service provider that focuses upon meeting Global 2500 clients' IT needs in a dynamic and rapidly evolving business environment.

Primary responsibility is business development, account management, selling and delivering of IT services for various clients

Collaborated with various clients in understanding their project needs and supporting them through project life cycle by providing resources and other consulting services

Acquired talent and developed a strong pool of resources with various skills through comprehensive hiring and training programs

Developed strong strategic partnership with several vendors to scale and meet the needs our clients

Scheduling interviews with managers and candidates, maintaining relations with other agencies and consulting companies, negotiating fees and other terms for sub-contracting and closing deals.

Resolving operational issues related to Infrastructural, HR Process Automation, Timesheet Follow-up, and Accounts Receivable etc.



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