Manager Sales
Resume:
Rafael Matta
********@*****.***
*** ******** **** ****, ** 27519
CORE COMPETENCIES
Bilingual: Fluent in English and Spanish
Strong project management/coordination skills
Excellent written and oral communication
Energetic individual, problem solver and quick thinker
Knowledge of SAP technical software, Ariba, EAMS, SYNC, MS Word, Excel, and PowerPoint
EXPERIENCE
Synovos Inc., Raleigh, NC January 2016 Present
Program Manager
Manage over $45M in spend
Follow and enforce all site Safety and Security Procedures while documenting and reporting as required; ensure all staff receive initial and ongoing required safety training
Work with the designated sales leader to develop a scope of work, support the sales of the proposal and execute a on the new scope for revenue growth opportunities
Oversee site managers who monitor daily operations within the account
Effectively communicate with all levels of the client’s organization and leads meetings to review performance results with the client’s key program sponsors, including Service Level performance, Savings, Scorecards, and other KPI’s
Directly responsible and accountable for all data reported affecting the Operations Report, Dashboard, and Client Report Card
Assist in the development of annual Business Plans for area of responsibility including periodic updates related to revenue/EBITDA projections
Able to effectively manage multiple projects and action items to ensure on-time resolution to key deliverables
Serves as Operations project champion for new implementations
Responsible for maintaining the security and integrity of site data. Develop a process to audit the integrity of purchasing detail at all sites
Ensure compliance with routine/annual training for any subordinate engaged in purchasing at the site level. Responsible for oversight of purchasing activity for all sites
Develop and improve current management reporting; build the correct process flows, streamline procedures and providing data enhancements
Support Site Managers with monitoring labor reporting, accounts receivable reports and invoice discrepancy reports to ensure prompt payment of invoicing to client
Synovos Inc., Raleigh, NC July 2015 January 2016
Technical Trainer
Prepare and conduct training programs
Assess training needs and site requirements
Deploy training to targeted personnel
Prepare training material and classroom agenda
Conduct presentations and webinars
Create instructor materials (course outlines, background material, instructional materials, and training aids)
Assist in design of computer-based and multimedia curriculum
Continuously enhance technical instructional delivery and presentation skills
Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses
Ensure the quality and consistency of course content throughout a course life cycle.
Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System
Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops
Synovos Inc., Raleigh, NC April 2014 July 2015
Operations Manager
Respond to existing client needs, extending client relationships to expand business opportunities, meet service and profit objectives, implement strategy to attain goals while resolving business issues and management of the sites
Provide leadership, direction, and support career development to on-site staff, including Site Managers, Buyers and Attendants
Ensure adherence to all customer inventory, value added services, storage and delivery requirements
Ensure all Safety and OSHA requirements are met
Work with sales force to develop additional business opportunities with current clients and new business opportunities
Provide frequent, open communication with all stakeholders, while proactively assessing operations and elevating issues as needed
Seek process improvement in operations, employees, processes and technologies continually
Synovos Inc., Raleigh, NC December 2012 April 2014
Site Manager/Senior Buyer
Responsible for overseeing procurement of indirect material inventory.
Oversee and report on daily operations of the storeroom, including managing MRO logistics from monitoring inventory levels, purchasing and receiving material through parts storage, and distribution
Determine proper inventory methods; analyze spend and reduce unit costs
Responsible for the on-site supervision of all aspects of MRO and storeroom management operations encompassing customer service, supply chain management, purchasing, receiving and inventory control
Effectively manage client relationships
Establish and build client relationship
Build knowledgeable understanding of the client, the client’s business as the parts in the storeroom
Prepare, perform and oversee all daily, weekly and monthly reports as required
Evaluate/analyze report results and then develop/initiate corrective actions/process improvements as needed
Setup local vendor base.
Check all documents and purchase orders for accuracy.
Developing, implementing, and executing strategic sourcing initiatives
Manage productivity savings program
OEM - Reverse engineering, re-engineering, commercialization
Product standardization
Manage supplier diversity spend profile
Synovos Inc., Raleigh, NC March 2012 December 2012
Operations Support Analyst
Tracking safety metrics and records; ensuring compliance with safety training
Follow up on site specific corrective action plans
Monitor progress of site specific Inventory Reduction Programs
Assist with site implementations
Meet with clients on pending issues and coordination of follow up items
Assist with overseeing monthly and weekly reporting
ISO auditing
Inventory management projects
Reviewing KPI’s for each site and providing detailed reporting and recommendations
AT&T, San Juan, PR April 2011 December 2011
Service Manager Customer Relations - Federal Government
Responsible for a module that consists of US House of Representatives, US Senate, US Courts, and US Department of Justice that generates annual reported revenue of $14 Million
Interface with key Federal Government Point of Contacts to provide solutions to meet their needs in all core care competencies: billing and expense management, post-sale customer education on mobility service, equipment, and resources, as well as technical trouble-shooting and problem solving
Responsible for the life-cycle management of entire module; while paying special attention to receivables management responsibilities
Exceeded quarterly goals an d initiatives as established by management for adoption of AT&T On-line Tool - Premier and delivery of Stewardship Reviews
Supervise and organize large maintenance and reconciliation projects through partnerships across multiple internal organizations
Hilti Inc., Raleigh, NC/Atlanta, GA
Account Manager
Responsible for sale of products and providing services
Offered application consults to manufacturing and construction clientele
Managed inventory, shipping, receiving and warehousing
Coordinated management meetings
Retained existing account base through proactive and reactive visits to accounts
October 2008 - April 2011
Store revenues increased by 118% in 2009 placing it in the top for the Southeast region
Instructed power actuated tools safety courses per OSHA regulations
AT&T, Raleigh, NC
Retail Sales Consultant/Assistant Sales Manager October 2006 October 2008
Most of time spent on sales floor to ensure efficient, courteous treatment of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting
Coordinated merchandising and in -store promotion events
Responsible for disseminating and overseeing all merchandising communication
Ensured profit and productivity goals are achieved
Responsible for inventory management
ESSO Service Station and Mini-Mart, San Juan, PR August 1998 – August 2006
Service Manager
Managed staffing and inventory
Interacted with customers to service their particular requests
Managed accounts payable and receivable
Interacted with vendors to maintain solid inventory
Responsible for a 15% growth in sales and 20% growth in gross profit for 2005
Coordinated and conducted weekly staff meetings
Interviewed and trained new hires
EDUCATION
Ashford University, Clinton, IA MBA Project Management
January 2011
Sacred Heart University, San Juan, PR B.A. Communications
May 2002
PROFESSIONAL MEMBERSHIPS/AWARDS
Six Sigma Green Belt Certified
Nominated for AT&T Customer Rules Award in 2007
Achieved Hilti’s Master's Club in 2009
Member of the Golden Key International Honour Society at Ashford University
Received two 10 scores on the Customer Experience Evaluation (CEE) survey (US House of Representatives and Interpol) in 20 11
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