Rafael Matta

acyprp@r.postjobfree.com

* Cell ***- **7-3722 *

*** ******** **** ****, ** 27519

CORE COMPETENCIES

Bilingual: Fluent in English and Spanish

Strong project management/coordination skills

Excellent written and oral communication

Energetic individual, problem solver and quick thinker

Knowledge of SAP technical software, Ariba, EAMS, SYNC, MS Word, Excel, and PowerPoint

EXPERIENCE

Synovos Inc., Raleigh, NC January 2016 Present

Program Manager

Manage over $45M in spend

Follow and enforce all site Safety and Security Procedures while documenting and reporting as required; ensure all staff receive initial and ongoing required safety training

Work with the designated sales leader to develop a scope of work, support the sales of the proposal and execute a on the new scope for revenue growth opportunities

Oversee site managers who monitor daily operations within the account

Effectively communicate with all levels of the client’s organization and leads meetings to review performance results with the client’s key program sponsors, including Service Level performance, Savings, Scorecards, and other KPI’s

Directly responsible and accountable for all data reported affecting the Operations Report, Dashboard, and Client Report Card

Assist in the development of annual Business Plans for area of responsibility including periodic updates related to revenue/EBITDA projections

Able to effectively manage multiple projects and action items to ensure on-time resolution to key deliverables

Serves as Operations project champion for new implementations

Responsible for maintaining the security and integrity of site data. Develop a process to audit the integrity of purchasing detail at all sites

Ensure compliance with routine/annual training for any subordinate engaged in purchasing at the site level. Responsible for oversight of purchasing activity for all sites

Develop and improve current management reporting; build the correct process flows, streamline procedures and providing data enhancements

Support Site Managers with monitoring labor reporting, accounts receivable reports and invoice discrepancy reports to ensure prompt payment of invoicing to client

Synovos Inc., Raleigh, NC July 2015 January 2016

Technical Trainer

Prepare and conduct training programs

Assess training needs and site requirements

Deploy training to targeted personnel

Prepare training material and classroom agenda

Conduct presentations and webinars

Create instructor materials (course outlines, background material, instructional materials, and training aids)

Assist in design of computer-based and multimedia curriculum

Continuously enhance technical instructional delivery and presentation skills

Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses

Ensure the quality and consistency of course content throughout a course life cycle.

Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System

Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops

Synovos Inc., Raleigh, NC April 2014 July 2015

Operations Manager

Respond to existing client needs, extending client relationships to expand business opportunities, meet service and profit objectives, implement strategy to attain goals while resolving business issues and management of the sites

Provide leadership, direction, and support career development to on-site staff, including Site Managers, Buyers and Attendants

Ensure adherence to all customer inventory, value added services, storage and delivery requirements

Ensure all Safety and OSHA requirements are met

Work with sales force to develop additional business opportunities with current clients and new business opportunities

Provide frequent, open communication with all stakeholders, while proactively assessing operations and elevating issues as needed

Seek process improvement in operations, employees, processes and technologies continually

Synovos Inc., Raleigh, NC December 2012 April 2014

Site Manager/Senior Buyer

Responsible for overseeing procurement of indirect material inventory.

Oversee and report on daily operations of the storeroom, including managing MRO logistics from monitoring inventory levels, purchasing and receiving material through parts storage, and distribution

Determine proper inventory methods; analyze spend and reduce unit costs

Responsible for the on-site supervision of all aspects of MRO and storeroom management operations encompassing customer service, supply chain management, purchasing, receiving and inventory control

Effectively manage client relationships

Establish and build client relationship

Build knowledgeable understanding of the client, the client’s business as the parts in the storeroom

Prepare, perform and oversee all daily, weekly and monthly reports as required

Evaluate/analyze report results and then develop/initiate corrective actions/process improvements as needed

Setup local vendor base.

Check all documents and purchase orders for accuracy.

Developing, implementing, and executing strategic sourcing initiatives

Manage productivity savings program

OEM - Reverse engineering, re-engineering, commercialization

Product standardization

Manage supplier diversity spend profile

Synovos Inc., Raleigh, NC March 2012 December 2012

Operations Support Analyst

Tracking safety metrics and records; ensuring compliance with safety training

Follow up on site specific corrective action plans

Monitor progress of site specific Inventory Reduction Programs

Assist with site implementations

Meet with clients on pending issues and coordination of follow up items

Assist with overseeing monthly and weekly reporting

ISO auditing

Inventory management projects

Reviewing KPI’s for each site and providing detailed reporting and recommendations

AT&T, San Juan, PR April 2011 December 2011

Service Manager Customer Relations - Federal Government

Responsible for a module that consists of US House of Representatives, US Senate, US Courts, and US Department of Justice that generates annual reported revenue of $14 Million

Interface with key Federal Government Point of Contacts to provide solutions to meet their needs in all core care competencies: billing and expense management, post-sale customer education on mobility service, equipment, and resources, as well as technical trouble-shooting and problem solving

Responsible for the life-cycle management of entire module; while paying special attention to receivables management responsibilities

Exceeded quarterly goals an d initiatives as established by management for adoption of AT&T On-line Tool - Premier and delivery of Stewardship Reviews

Supervise and organize large maintenance and reconciliation projects through partnerships across multiple internal organizations

Hilti Inc., Raleigh, NC/Atlanta, GA

Account Manager

Responsible for sale of products and providing services

Offered application consults to manufacturing and construction clientele

Managed inventory, shipping, receiving and warehousing

Coordinated management meetings

Retained existing account base through proactive and reactive visits to accounts

October 2008 - April 2011

Store revenues increased by 118% in 2009 placing it in the top for the Southeast region

Instructed power actuated tools safety courses per OSHA regulations

AT&T, Raleigh, NC

Retail Sales Consultant/Assistant Sales Manager October 2006 October 2008

Most of time spent on sales floor to ensure efficient, courteous treatment of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting

Coordinated merchandising and in -store promotion events

Responsible for disseminating and overseeing all merchandising communication

Ensured profit and productivity goals are achieved

Responsible for inventory management

ESSO Service Station and Mini-Mart, San Juan, PR August 1998 – August 2006

Service Manager

Managed staffing and inventory

Interacted with customers to service their particular requests

Managed accounts payable and receivable

Interacted with vendors to maintain solid inventory

Responsible for a 15% growth in sales and 20% growth in gross profit for 2005

Coordinated and conducted weekly staff meetings

Interviewed and trained new hires

EDUCATION

Ashford University, Clinton, IA MBA Project Management

January 2011

Sacred Heart University, San Juan, PR B.A. Communications

May 2002

PROFESSIONAL MEMBERSHIPS/AWARDS

Six Sigma Green Belt Certified

Nominated for AT&T Customer Rules Award in 2007

Achieved Hilti’s Master's Club in 2009

Member of the Golden Key International Honour Society at Ashford University

Received two 10 scores on the Customer Experience Evaluation (CEE) survey (US House of Representatives and Interpol) in 20 11

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