Management Customer Service

Anirudh Venkatesan.. 512-***-**** ************@*****.*** http://www.linkedin.com/in/anirudhvenkatesan

Innovative, result oriented, transformative Business and Technology leader who drives business outcomes through effective use of people, process and technology. Strong expertise in solving enterprise wide challenges and driving stability from chaos and building sustainable operating mechanisms and governance models for both internal and external interactions.

Executive Leadership

Process Improvement

Business Process Automation

Enterprise Infrastructure ITIL

Enterprise Architecture

Big Data Data Warehouse

Project and Account Management

Team Building & Collaboration

P & L Management

Global Team Mgmt Follow the Sun

Vendor Management

CRM e-Commerce

Startup Experience and scaling

Product Platform Delivery

Sales Customer Service

Change Management

Stakeholder Management

Digital Projects

ERP

Cloud Computing

Mobile

Compliance SOX PCI FDA FERPA

SAAS

Enterprise Products

IDEA Public Schools (Non-Profit ) – Austin, TX October 2015 to Present

(IDEA Public Schools is a growing network of tuition-free Pre-K to 12th grade public schools serving more than 24,000 students in 44 schools across Texas (San Antonio, Austin, and the Rio Grande Valley)

Vice President of Information Systems (CIO)

Engaged to turn around a failing division, created strategic vision, architecture and provided technology leadership, driving direct value-to-business objectives, students and partners with focus on high quality delivery. Reconceived entire technology business operations to maximize efficiency and slashed operating spending by 40% immediately.

Advanced the technology practice with the introduction of a Technology PMO practice to streamline SDLC processes and deliver optimum value to internal customers.

Successfully lead the delivery of the advanced analytical systems that enabled teachers to get specific insight into student performance and areas of key focus

Challenged to provide reliable infrastructure efficiently scaled infrastructure operations, with the right partnership of co-location provider services built redundancy in and transitioned to cloud based application development models. Implemented ITIL framework for infrastructure and campus helpdesk services

Developed partnerships with network service providers and IAAS providers to deliver fault tolerant network infrastructure for all 44 schools delivering high availability with a consistent uptime of 99.98%

Challenged to provide data visibility to national administrative teams, as the organization scales from 44 to 172 schools over the next 5 years, implemented data strategy and governance models to provide operational and instructional insight to educators and administrative staff by better use of data available across multiple systems and enabling access to meaningful data at the click of a button

Double Line Partners (>20 MM company) – Austin, TX June 2015 to October 2015

(Double Line Partners (DLP) is data technology and consulting services provider to educators in the K-12 space.)

Vice President, Technology and Consulting Services (COO/CTO)

Engaged to transform the organization for a successful growth and eventual sale of the as the chief operations & technology executive was challenged to grow the professional service line revenue and delivered within the first 2 months one of the most profitable 2nd Quarter for the history of the company to position it for a successful sale.

Streamlined the operations with the introduction of a formal PMO office and drove process improvements resulting faster time to market and increased service line revenue.

Revised the go to market strategy to enable productization of offerings to enable a low cost to entry and grow the professional services line as an add-on to deliver a hybrid approach to delivering services and ensuring continuity of revenue streams.

HARTE HANKS – Austin, TX March 2004 to May 2015

($600MM Global Direct Marketing Organization offering variety of Fulfillment, Direct Mail and multi-channel services)

Managing Director, Shared Technology Services (October 2012 to May 2015)

Promoted to being the unit head lead a global group of software development, project/account management and QA teams that support multiple services and product lines

Challenged with growing service line revenue for Mail, Fulfillment and Logistics business, through professional services and bringing operational efficiencies, standardized core products and reduced legacy product sets across the business units to enable an efficient model for service delivery. Produced 60% bottom-line savings by re-imagining, consolidating and optimizing operating service model, through people, process and technology, while delivering cost and risk avoidance, faster time to market and lower overhead

Defined the go-to market strategy for enterprise product offerings while transforming development methodologies from a traditional Waterfall to Agile (SCRUM) model.

Drove business process improvement and expansion of offerings in collaboration with senior business owners and C-level execs through technology advancements and capitalized investments

Developed partnerships with offshore providers to build a follow-the-sun model for a cost effective software development services enabling over 20% savings in Y1.

Director of Software Development (January 2009 to October 2012)

Promoted and challenged with growing the core enterprise product from a small set of customers to a broader customer base, rapidly brought new features to market while reducing the cost of delivery to support new market realities

Led multiple software development, project management (onshore and offshore) teams. One of which was charged with building and maintaining enterprise class strategic and core proprietary enterprise product – “nexTouch” that provides customers with services such as web order entry, storefront, distributed fulfillment, in-bound/out-bound calling and campaign management. Delivered the highest level of customer satisfaction and industry award winning user experience for a key Financial Services customer, gaining double digit Net Promoter Score increase

Senior Manager, Software Development (January 2008 to December 2008)

Promoted and challenged to turn around a failing division and restore customer satisfaction with the email marketing products. This required rapidly rebuilding the delivery team while keeping existing initiatives on schedule. Rebuilt relationships and restored customer confidence in the technology. During this time continued to maintain existing responsibilities in addition to revitalizing this division. Led several teams across organizations made up of software engineers, business analysts, QA engineers and managers across multiple geographies.

Manager, Software Development (December 2005 to December 2007)

Promoted and challenged to lead and grow feature sets of Order Entry and Fulfillment product and build a support structure for mission-critical systems, built a team from the ground up, trained them on the tools and technology for these systems and established the groundwork for the strategic consolidation of redundant systems. Created a production and development support model for these mission critical systems. Conceived and implemented optimized fulfillment systems that combined the operational efficiency with a highly state of the user experience to enable the fulfillment business line to cut its operating costs by 50%.

Software Engineer (March 2004 to December 2005)

Engaged to design and develop the company’s logistics applications, delivered an efficient, robust and easily interfacing application that provided 40% increase in freight revenue for the organization in the very first year of its deployment. Enhanced and improved mission critical inventory management and shipping systems to deliver labor savings through effective automation of manual steps.

MDC Systems (Strategic Staffing Solutions) Nov 1999 to March 2004

Senior Software Consultant

KONE ELEVATOR INDIA LIMITED – Chennai, India 1998 to November 1999

Systems Executive

VISION SOFTWARE PVT LTD. – Chennai, India (1997 to 1998)

Programmer Analyst

EDUCATION & TECHNOLOGY EXPERTISE

Bachelor of Engineering – Computer Science, Bangalore University – Bangalore, India, 1997

PMI methodologies of Project Management by St. Edwards University

Lean Methodologies

Programming Languages and tools: Java/J2EE, JavaScript, JSPs,CSS, jQuery, JDBC, C, C++, C#, .Net, Ajax,Objective C, PHP, VB, MS SQL Server, Oracle, ASP, ASP.net Unix Shell Scripts, XML, HTML,CSS, Foxpro, Informix 4gl, ETL. Python, Open Stack

Design Patterns: MVC

OS Platforms: Solaris, Windows 2003 Server, Window 2000 Server, Linux,

Data Management: MS SQL Server, Oracle(Oracle Forms and Database fine tuning), Informix, Sybase, MySQL, Postgress

VISA Status: US Citizen.

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