Customer Service Office

Lynette M. Elliott

**** ** ******* **. ****** CA, 95020, Cell: 408-***-****, Email: *******.*********@*****.*** Objective:

Office Specialist, adept at administrative and customer service activities, is seeking employment with a dedicated organizational team that can benefit from my skills and experience. Summary:

Experience has taught me how and when to both lead and support a function or process, to remember the organizational mission, and to deliver good customer service. I value teamwork and empathy based communication as a means to ensure success. I have worked in the private, government, education, and non- profit sectors and have benefited from a diversity of training programs. Professional Experience:

April 2007-September 2016

Office Specialist lll (City of Saratoga Recreation Department, Saratoga CA): Undertook office management functions while also supporting Recreation Department (sometimes other City Departments) Staff with their individual processes and projects. I worked well with all vendors, co-workers, the public, local businesses, non-profit entities, and personnel throughout all city departments, which resulted in a highly productive professional network. Select duties and acknowledgements include:

Prepared daily reports, schedules, and deposits in support of each Recreation Department function.

Participated in Management and Staff meetings, while contributing to: Creating classes, Creating new programs, Creating new city trips, Forecasting/utilizing recourses, Settling disputes/conflicts, and Establishing policy.

Prepared and distributed weekly class rosters for/to all instructors.

Assisted in camp over site and hosted some city trips.

Interfaced with the City Senior Center to ensure that their projects and programs were fully supported.

Paid over 90 contract instructors for each season's classes.

Sent out class surveys to all participants when classes ended.

Received incoming calls and greeted walk in customers to support: grievances, general questions, class registration, camp registration, trip registration, facility use questions, and any other needs that arose.

Supported the development and publication of The Saratoga Quarterly Recreation Guide.

Took the department lead training on all RecTrac Software updates while working directly with the IT department personnel to ensure successful system integration.

Established, staffed, marketed, and administrated: The City of Saratoga Second Harvest Food Bank Holiday Food Drive, which received multiple awards (Gold, platinum, diamond, double diamond, etc.), as well as, recognition from agencies throughout the state.

Purchased all needed department office and first aid supplies.

Responsible for preparing and sending out all bulk mailing.

Member of The Saratoga Emergency/Disaster Staff, and received semi-annual Emergency Operations Center (EOC) training at The Care and Shelter Unit.

Created, planned, Co-Chaired, and hosted city staff events (i.e.: retirement parties, holiday cookie exchanges, rib cook offs, staff wide luncheons, and featured guest events, etc.).

Recognized by Saratoga Rotary Club and honored at a Rotary event as "The Guest of Honor."

Featured in a Saratoga/Los Gatos Times Article and recognized by name as "The Face of Saratoga." August 2006-March 2007

Municipal Office Administrator I (Temp) (City of Morgan Hill Cultural Center, Morgan Hill, CA.): Managed the front desk and customer service functions while providing support to The Department Supervisor.

Responsible for scheduling facilities and coordinating events.

Excelled at working between departments to share resources and ensure event success.

Used Rec-Safari Software to maintain The Recreation Guide. August 2004-July 2006

School Office Clerk (St. Catherine's School, Morgan Hill, CA.): Supported daily activities in the front office of a K-8 private Catholic school.

Prepared a daily roster of student attendance.

Provided support to the senior office administrator.

Answered calls and assisted at front counter.

April 2001-July 2004

Office Manager/Book Keeper/Homemaker (Elliott Construction, Morgan Hill, CA.): During our children's infancy, I stayed home and helped run our family owned General Construction Business.

Used Quickbooks Software to handle payroll and book keeping functions.

Supported scheduling of resources and customer service. June 1998-April 2001

Office Manager (Pacific Plaza Hotels, Morgan Hill, CA.): Oversaw daily operations of a 65 room hotel in Morgan Hill.

Entered data in to Quickbooks Software and prepared financial reports..

Prepared Daily deposits.

Scheduled and processed reservations.

Attended Trade Shows and undertook other Marketing functions.

Received extensive customer service training.

Trained other PPH properties staff on Auto Clerk Software. September 1987- June-1998

Day Care Director (St. Catherine's School, Morgan Hill, CA.): Managed The St. Catherine's private daycare center which provided education based child supervision for 50 to 75 children daily. I was responsible for training and directing an 8 person staff, while developing education based programs and activities.

MS Word, Outlook (and other Office Suite Applications), Quickbooks, RecTrac, AutoClerk, RecSafari, Plug'n'Pay, Software Friendly.

References Available Upon Request.

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